When on flight the crew was great. The checkin was also great. What Philippine Airlines need to improve is the boarding process and being on time it is bad when the times I have flown with them they are always late which costs me more do to additional parking fees missed connections.
Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"
Cons: "Adding cookies and drinks to relieve hunger or low blood sugar of passengers."
Pros: "Seat was comfortable!"
Cons: "Seats could have been a lot more comfy"
Cons: "I don’t have any complaints whatsoever. Everything went well."
Cons: "Airport is not very well organized. Airline is ok but crew did not show the importance of addressing customer service. We paid for choice seats but others got the same without paying. We should have been allowed to move to wider leg room seats since we paid."
Pros: "Friendly crew"
Cons: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Cons: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Pros: "No delays. Reached destination an hour early. Food was very good."
Cons: "My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails. Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation. Baggage allowance very strict. Would prefer more asian entertainment content."
Pros: "Im comfortable"
Cons: "The food"
Pros: "Flight was pretty smooth.. takeoffs and landing was great.."
Cons: "Crew was not trained in customer service enough.. they where walking and serving at different times..most of the times you can see them bumping at each other.."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Pros: "They gave us a meal on a 2 and a half hour flight! Amazing service."
Cons: "It was a bit tight. Not much legroom."
Pros: "Help because the delay caused us to miss our next flight"
Cons: "Delay, crew didn’t prioritize us getting off the plane when they knew our situation of missing our flight. We didnt get food choice because they ran out when they got to us."
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "all the services and the staff are all friendly.none"
Pros: "3 meals. Super kind beautiful attendedTs"
Cons: "Nailed in the els How by serving cart while dead asleep!"
Pros: "Once the aircraft left the gate and started taxiing, it did the job. The crew also did their jobs. Nothing remarkable. Passengers were few, so everyone could relax better."
Cons: "One day in advance, an e-mail announced that the flight would be delayed by 1 h 10 mn. Once at the airport, the delay was increased. by 35 minutes. Yet, at the airport and on the aircraft, the only explanation given was the overplayed refrain "Due to late arrival of the aircraft..." PLEASE, stop kidding us. Bad management is not the same as "late arrival". At 3 AM everybody was on board. No other arriving or departing aircraft in that CGK airport at that ungodly time. The pilot mumbled something about loading cargo. We sat an extra 50 minutes before taking off. This airplane has no screen of any kind in Economy. There were posters and a booklet describing the possibilities of entertainment. Again, who is kidding whom? Before going bankrupt, the old Philippines Air Lines used the acronym P.A.L. And everyone read: "Planes Always Late". The acronym is gone, but the delays are back, for sure. I am sorry that I did not go on a low cost flight."
Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Pros: "Philippines Airlines ground staff expedited our immigration and customs clearance in MNL because of a flawed system for international transfers between terminals. We would have missed our connection despite a 2 hour connection time if not for their assistance."
Cons: "Despite having our bags tagged from TPE via MNL to DXB and a 2 hour transit window in MNL, we were forced to clear immigration in MNL, claim our bags, clear customs and then pay for taxi transfer between terminals to check in again for our PR flight from MNL to DXB. At the very least Philippines Airlines should have provided transport betweeen terminals. We will NOT transit through MNL again until this is fixed."
Pros: "All normal once we finally got to go..."
Cons: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Pros: "On time Departure, quick flight. comfortable seat"
Cons: "No wifi. No entertainment"
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Cons: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Pros: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Pros: "Boarding delay in MNL but still arrived in LAX on-time."
Cons: "Problems with the inflight myPal system; No sound. Informed the flight attendants and they tried to reboot the system/ provide new headphones... still no sound. My wife and daughter had same issue with their unit."
Cons: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Cons: "Delayed boarding & not organized"
Cons: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Cons: "It was several hours delayed, they finally boarded us, then told us they were closing the airport. They kept us on the place for another 2.5 hours while they were trying to figure out what to do. By time they let us off the plane it was 3:30 AM. Took another 2.5 hours to get our baggage back and another 1.5 hours to get the flight refunded. I travel weekly, and this has been the worst airline experience I have had so far."
Cons: "They make it hard to upgrade your seat in route. No on board entertainment."
Pros: "I like that the plane was not very full and I had no seatmate beside me. The staff were attentive to the needs of the passengers."
Cons: "There was nothing I didn't like."
Cons: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Cons: "4 flights on Philippines Airlines, all 4 flights 3 plus hours late. There was not even a pretense of trying to be on time. Worst flying experience of my life, and I have been everywhere. PAL is their Acronym and the running joke is it stands for "Plane Always Late""
Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"
Pros: "Crew, food n legroom"
Cons: "They only allow 7 kilos of carry ons. My bag is a carry on with every other airline in the world except Philippine Airlines. 7 kilos is crazy."
Pros: "Nothing hated every minute of the cattle car ride from hell"
Cons: "Delays horrible flight attendants extremely small seats"
Pros: "friendly staff"
Cons: "flight delayed without a heads up. no entertainment on the flight."
Pros: "Not much to speak of"
Cons: "They didn't mention the $20 airline use fee when I booked the flight"
Pros: "The aircraft was new and clean. This is the only direct flight to Manila. The seats have very good leg room and good recline angle."
Cons: "They are always late. This is very fustrating. Many people missed connecting flights. The drink service is poor and infrequent."
Pros: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Pros: "i would like to suggest that if there be any chance that vegetarian meals for vegetarians can also be served during international flights. Thank you so much! So far so goog! Keep up!"
Cons: "Food was awful and no entertainment"
Pros: "FOOD and crew ok"
Cons: "long wait after landing in JFK airport in the plane first time in my journey."
Pros: "Philippines Airlines is quite comfortable in economy class and the staff are friendly."
Cons: "Too many times people I talk to have a problem with connecting flights because of PAL's lateness. Again, my flight was delayed. I will say that they held my PAL connecting flight to Cebu which was great for me but would suck for all the passengers waiting for my flight!"
The space between seats are a bit narrow
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Pros: "awsome deal awsome flight"
Cons: "nothing great flight."
Cons: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Cons: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Pros: "The seat has a bit more space than regular economy in competitor airline"
Cons: "The cabin crews on this flight need some passenger service training!"
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Pros: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Cons: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
Pros: "On time and relatively hassle free"
Cons: "The bus transfer to the terminal was a bit chaotic"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "Price and convenient"
Cons: "Service and flight comfort"
Pros: "Crew were ok"
Cons: "The plain was delayed 2 hrs .Problem with information"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Pros: "Smooth flight, friendly service."
Cons: "We sat on the tarmac as take-off was delayed by 45 minutes."
Pros: "At least no gate change or delay..shock shock"
Cons: "Checkin as usual was understaff and slow....agent refused to enter our getgo numbers or change our seat assgnment as had been done in the past. Refused to orint boarding pass because i had on my phone....i dislike this and want paper backup! Speaker system for gate announcements at term 3 is the worst! Boarding is always bad but now a new system to read tickets is worse than ever! My knees touch the seat in front it is so crammed...at least short one hour of discomfort."
Pros: "Great customer service! Checking in was very fast!"
Pros: "The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful"
Cons: "Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh"
Pros: "Efficient boarding"
Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."
Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
Cons: "It was almost 3 hours delayed."
Pros: "After dozens of flights finally left and arrived on time. Actually had a jetway at manila too! Was seated in premium seats row 2 ...what a difference cimpared with the crapoy cramped rows in the back!"
Cons: "Boarding was a fiasco, no zones called. Wheelchairs and children were ignored and were treated no different. Flight sttendants never smiled and just were going thru the motions..very disappointing Cebu"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Pros: "Everyone is profession and the food is great. The value is spot on!"
Pros: "So delayed!"
Cons: "Delayed flight"
Cons: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Cons: "Very uncomfortable seats."
Cons: "More than 1 hr. delayed flyt"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Cons: "Boarding was a chaotic scramble. Take off was an hour late waiting for runway space. Cheap and disorganised."
Pros: "They are very accommodating ."
Cons: "They are not on time. They are always late like other plane."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "We have travelled 3 times in 2 weeks by Cebu Pacific and all flights were delayed and NOBODY gave us an announcement"
Cons: "No food, no check in luggage but extra fee, no movies, no , no blanket."
Cons: "Horrible experience.. Will never fly this airline"
Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Pros: "Can't think of anything I liked."
Cons: "Unforeseen luggage charges that were way too expensive. Would not have flown the airline had I realized they charged for luggage on international flights. The charge was about $150, for the same luggage I brought with me for free on two prior international flights that were part of the same trip, on much better airlines for about the same ticket price. I could have tolerated a charge of $50, but I found $150 to be outrageous. Seats were narrow, legs hit the back of the seat in front. No need for such a configuration, since the flight was only 1/3 full. I won't fly Cebu Pacific again. Congratulations, you lost my business."
Pros: "Not much"
Cons: "Disorganised handling of passengers"
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "Very good check-in"
Cons: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Pros: "Clean plane nice space"
Cons: "Too much late ! Delay for 45 minutes"
Cons: "The flight was delayed 30 minutes"
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
Cons: "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
Pros: "Seats and timeliness were good"
Cons: "Checking in process should be improved"
Cons: "Delay Delay Delay"
Pros: "We were upgraded to first class."
Cons: "Our flight was delayed 31 minutes. So far, I’ve never departed on time with this airline. I will take responsibility for not prepaying for my check in luggage, but really, $154.00 for 3 suitcases on a 1 hour flight? It’s kinda sad."
Pros: "Crew at the front desk helped"
Cons: "Maybe more flights"
Pros: "Very good, I like Air Asia"
Pros: "Professional flight attendants, very good and efficient check-in, food on-Board was acceptable."
Cons: "Narrow seats, cramped, flight time change, gate changes, crazy and inefficient terminal in KL with long walks."
Cons: "Some flights attendent need to be more friendly and smile a little more"
Pros: "I have seen some bad reviews abt airaisa and for sure i was afraid when i booked with them but i think each experience is different. I use airaisa to go to 2 city and 3 country and i have zero negatie comment . It was a nice experience with them . Always on time . Clean plane ."
Pros: "Food was tasty, check-in was simple, flight arrived on time."
Cons: "None - no entertainment but didn’t expect any on budget airline."
Cons: "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
Pros: "CHEAPEST FARE"
Pros: "Flight was smooth"
Cons: "Boarding was terrible"
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "After check in"
Cons: "Check in"
Pros: "Price was OK, perfect timing, kind staff."
Cons: "Flight was delayed (as most of Air Asia flights)"
Pros: "That we made it in one piece"
Cons: "That the flight was almost 2 hours delayed"
Cons: "Two hours late Poor communication about gate, timing with broken plane"
Cons: "Because of a delayed flight, I missed the check-in by minutes. There was no one there to help me even though YOUR flight was delayed in taking off as well. It seems increasingly the case that flights are delayed and the reservations we pay for are merely suggestions rather than a commitment by the airline. Further, when these things happen there is no compensation. The airline just keeps the money for services not rendered. The Air Asia website doesn't work. The online chat doesn't work. Nothing works from Air Asia. Of the three airlines servicing the Philippines, Cebu Pacific is the worst, followed by Air Asia, and Philippine Airlines being the best."
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Pros: "Cabin is well air conditioned."
Cons: "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
Cons: "not bad"
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Cons: "got transferred to KLO due to airport closure, delays"
Pros: "Charge for drink as well as food. One drink should be free. My overweight fee was more than a second passenger ticket would have been"
Cons: "Overweight baggagefee EXCESSIVE."
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Cons: "Act to us like we are stupid and inssit the weight each bag. The check in crew gave us bad vibe. Like they got somtging with us."
Pros: "Flight was good"
Cons: "Charge on check in 1600 ph. This is 20usd per person. We dont like payment surprice at check in time The flight delay 20 min"
Pros: "Flight delayed."
Cons: "Some food that we bought taste good"
Pros: "It was just a one hour flight but no complimentary dribks seved."
Cons: "Seating leg room service delays customer service"
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
Pros: "The crew was very nice and helpful."
Cons: "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Pros: "The cabin crew were polite."
Cons: "BAD COMMUNICATION - The flight was delayed and they sent me an email however no details were ever updated on the screens in the terminal. Once at the airport they knew the flight was late but never updated the boarding time. I had to get up every 15 minutes to ask someone. At one point there wasn't even a jet but the screen said the flight was boarding. Boarding area is this small contained seating area in the airport with very limited food options (an issue when you sit there for hours). The plane was filthy and oddly enough you cannot bring your "own food" onboard you must buy everything onboard...even a bottle of water....which you will need have queuing on the tarmac to get on the plane. You have to pay in local currency---they won't accept a credit card. You have to board a bus, to be driven, to then walk, to then queue on a tarmac, to walk up a stairway to get on the plane. The weight restrictions on luggage are ridiculous. 7 kg allowed on cabin bags which are weighed otherwise you stand there an unpack because there is a different charge for in-person purchase of luggage versus online. Bring a shopping bag, unpack your carry-on, weigh it, get your tag (cabin baggage), walk away from the checkin country and put the items back into your carry-on. Lastly, they damaged my luggage. Note: if you use this airline, tell them you have breakable items in your suitcase and get a fragile sticker put onto all of your checked bags to keep them from being tossed like the Samsonite gorilla."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Pros: "Not really anything good to say"
Cons: "Terminal 4 is old and hard to get to if you are transferring from an international flight"
Cons: "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
Pros: "Tube boarding and deplaning"
Cons: "Walking ; not even a bus?"
Cons: "Delayed for 2 hours without any informations ..."
Pros: "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."