Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
Poor links to cathay meaning it's not possible to check in online or reserve seats. Incorrect information provided by cathay regarding check in and transfer at HKG. Delay in flight required is to be escorted / run to make the connecting flight and no opportunity to use the business lounge. Luggage did not make the connection so we arrived in Manchester with no luggage
they are deley vancouver to hankong 3 hour after honkong 20 hour stay there honkong not visa approved and they cant help to visa so we are stay in airport 20 hour even honkong staf very bad person they cant do for us 6 hour we arround they said you there you go there waste time next time i dont want to go cathay stay in honkong
The food and service was great. You have to pay a lot for in flight Internet though which is lame.
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
Great experience, smooth checking, boarding and flight. Service during flight were great, crew members were very professional. Thank you!
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
Wanted different plane design with an additional bathroom at the back of the plane.
There is very little in the title" Premium" in the Economy experience with Cathay, Melbourne to Hong Kong. The seats are uncomfortable and the cabin with outdated 1990's decor and trim. The food service was sloppy and the leg room providing little to no advantage over regular economy seating. Infact, the Sunday flight was not fill occupancy and I would have done better saving the significant additional costs for the PREMIUM ticket and taken advantage of the seating. If you are a regular premium economy traveler of EMIRATES expecting the same experience on CATHAY, you will be disappointed. Emirates far superior.
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Did not take as cancelled 3 time so took another airline
It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
An overnight Doha to KL. Great sleep, good service and tasty food in business class
Orange juice change to mineral water . Should keep the orange juice.
Elderly individual shud be given priority to board the plane together with passengers with children and disabled. Otherwise things are OK.
Automated check in could have been better organised and informative
Flight delayed for one hour last minute change the gate this is something new? Wak all over the airport bit fast bording to flight smd miss my meeting in kuaa lumpur is the year end meeting no internet in flught which is not good Anyway overall is good thanks to the crew on duty Un able to check in on line and choose the seat thatbi wanted and in flight meal too unable to purchase rrally sad Should get priority seat in next booking
Fast Pass but delay at Check-In Counter. Limited Counter when there are alot of ppls Check-In
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
Boarding was nuts. Gate change. Delayed. No communication from gate staff. They seemed lost. Rest of the flight went well
should remind people who cough must wear the mask. A few persons surrounding keep coughing.
Second time flying on AirAsia. They’re fine for a low cost carrier, so I don’t expect high level hospitality. They could have informed us that the flight would be delayed even if by a few minutes, instead of the passengers asking the gate agents why we’re not boarding 8 minutes before takeoff. And given some of the passengers on this particular flight were problematic, the crew did great handling such people.
I left the city late and fortunately the flight was also delayed 50mins
By the time the “sell “ cart came around to row 17 they were out of several items. This happened both leaving and arriving in Kuala Lumpur. Poor planning.
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
