I was flying business so you expect a level of comfort/support…but the staff on these flights were outstanding in their attention to detail and nothing was too difficult for them.
Overall the crew were friendlier than similar premium airlines like Cathay or Singapore. Seat was good. Food was excellent.. the starlink wifi was a real plus. The entertainment was just ok.
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
The boarding process was awful-the computers were down and there was no way to check in. Took extremely long, very chaotic and no guarantee our bags were even getting on the plane. I was also delayed and took away from any time i had to catch a connecting flight.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
Asian Veng meal have Non Veg items which is not ok. Pure veg meals option are too less and they have inclusion of Vedgan and Lactos etc... which is taste less
Ordinary Indian food... Not great. Limited movie and TV selection
Too many baby crying, customer and staff yelling at each other. Seat is too small and tight. Could not sleep at all for 16 hour flight !
My original flight was cancelled and that affected my trip and my plans and I got no compensation and customer service was hard to reach as well
It's fine but Newark to Nashville was too long
Staff could’ve been a little more cordial. The men were much more friendlier than the women. My daughter and I also missed the 2nd to last meal as we were sleeping but that is on us.
Destroyed my suitcase. Tired of talking about it. Cancelling my unite mileage plus account.
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
The aircrew was solid, the flight was chill, I had no issues. The gate agent was not the best. I was trying to use a military bag upgrade to move my bag from under the seat to the overhead bins and he told me there’s no overhead bins on the plane, argued with me why booking put a military member in basic economy (I don’t really understand this) and made it an issue to even try to help me stating I’d have to call reservations to get a bag upgrade. When every other agent with United can add it at the gate, this man couldn’t be bothered.
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
Other than the two hour delay, it was fine. Of course they were very professional and kept us informed throughout the whole delay..
One the best cabin crew team we have ever had (I have flown globally for more than 2 million miles), food was good and wines choices were great.⁰
Didn't board the flight. The flight was never confirmed by the airline although got the ticket from Chatdeal. Will never book through Chatdeal, rather book through the airlines themselves, customer service although got me othet tickets but ignored my reimbursement requests - closed the ticket without even saying anythjng
