They asked me to go down to economy when i booked for comfort class
The staff seemed nice. The plane is small and being tall you can experience discomfort
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
reach the standard, crew tried to fix up issues fast.
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
I can't complain. Flying with Philippines airlines was the best choice. They are the best option in the Philippines.
Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.
My biggest concern was with all the schedule changes. Both inbound and outbound flights times were changed, including a time change less than two days before the scheduled departure.
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
We were told at check in that my wife and I will be sitting together. We were not. Our mistake was we did not check our seat assignments on the boarding pass until we got on board. At that time there was no solution because the flight was fully booked.
My flight from Boston to SFO was fine. Crew was friendly and helpful. Food was mediocre. Fright from SFO to MNL was not as good. My flight attendant was friendly but didn’t seem to have a lot of experience. She seemed overwhelmed. Also, this was the only red eye business class flight I’ve flown which only served dinner 2 hours after takeoff in a 13 hr flight. When I woke up 1 hr before landing, everyone was eating so I assumed bkft was being served. I pushed my button for help and no one came so I approached my flight attendant and she said they don’t serve bkft but she gave me choices for lunch or dinner. I routinely fly business class but I was disappointed with the lack of service and attention I was given on this flight. Also, most airlines will offer a snack or coffee before bkft is served but this was not offered during this flight. Overall, it was disappointing.
Flight staff and all was fine. Food always sucks on planes so nothing new.
3 hour delay…. Nearly 2 hours sitting on tarmac. Do better, United. Or at least have the sense to not say “we hope you enjoyed your flight with us” upon disembarking.
Both flights delayed. 2nd flight over 3 hours late mechanical issues
Excellent flight. Boarding was efficient and departure was on time. Smooth flight with on time arrival. Deplaning was also efficient.
The food and sitting need improvements. They were extremely bad.. If you choose to recline, there is no room for the passenger behind you. This is one of the worst sitting arrangements that I ever experience. The aircraft was not properly clean before boarding.
Multiple delays and not straight answer from the United team
Flight attendants rude and impolite… flight delayed by almost 5 hours.
Unenthusiastic crew and mediocre food is less than expected in business class. United cabin is very comfortable but they need to up there game to make it the real deal.
I like the food, the entertainment, just more room on the plane
