It took almost 4 hours to collect the luggage from the belt in Lagos. Really pathetic. Flight attendents from Dubai to Lagos were very busy and were not responding at all.
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
Fly Dubai takes low cost and thrift to new depths in terms of service levels, terminal 2 is grossly inadequate for capacity and resembles a crowded buss or railway station,, the fly dubai( Emirates) flight is never on time(was 2.5 hrs delayed), and this is not an isolated experience, the flght air conditioning was turned low while we waited on the tarmac for take clearance to save fuel, should say more!!!! The depths! I only fly this airline from a compulsion, emirates code shares for connections to Muscat
The staff on board were excellent. Kind, thoughtful, helpful - not just with me but with others around that I observed. Wonderful service.
Wifi was not operational for the whole trip. Other than this, flight was well received .
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
I would never have been able to make the transfer in time without asking for a wheelchair
very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….
The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.
Quality and tasty Food and service, bigger seat comfort and leg room, etc.
We were taking the flight MU 8649 from Shanghai to Osaka and the original boarding gate was 20 and we didn’t receive any notification or broadcast about gate changes, and by the time we missed the original boarding time we check thr electric board and realized the gate was changed to 208 Also the flight was delayed by almost an hour and the crew member didn’t provide any explanation, after we finally boarded the aircraft was very hot, the crew member told me the air conditioning was not working and tried to calm passages down by offering iced water, all of us sat in the aircraft for another 40 mins before it finally took off
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
The flight was delayed hours and most flights from CS are always delayed. Plane was efficient and got us home but not the best food and no entertainment system at all.
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
1. I got very poor check in experience with the counter lady . This is the first airline I ever experienced that no combine check in weight allow . Even we have 4 of us but weight counter by piece . So we wasted lot of time argue and repack . This is super crazy 2. Next I left my Samsung tablet on the plane . And I started to escalate and finally spoke to southern airline lost and found in Malaysia and the amazing answer she give is : system nothing found and please try to call southern airline in china 🧐 . I have been flying many other airlines but this is my first encounterment with such irresponsible airline response and no empathy given to customer . My feeling is nobody bother whether how customer like me feel and I’m just too small for the management to take note .
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Weren’t even given earphones to use the entertainment system
Very friendly and attentive flight attendants, good food service. Seat was comfortable. However, the in flight electronics were poor. The screen froze repeatedly; the controller died; the headphones are a hit or miss; the wifi wasn't usable. Very scarce communication before the flight (no email reminder). Almost impossible to understand in-flight communications (audio was very poor).
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
I hate that you cannot check in online and when you are at the airport, there aren't any aisle seats left. Also, they could work a little on subtitles for their movies (not everyone is a native English speaker).
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
The boarding experience did not follow the Zones that were listed on the boarding passes. This was a two-level aircraft with many passengers. Because zones were not called out by the airline staff, there was simply a mob trying to board and it was not a pleasant experience.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable
It was pretty good overall. I just wish the crew didn't have to interrupt you every five seconds to ask you if you wanted anything, I mean that's what the help button is for. When someone is tired and sleepy and still getting their bearings, turning on DND button is maybe not the first thing on their mind.
Okay not so good or great. The flight operated by Indigo is worst from boarding to luggage handling and food. Damaged one luggage and delayed another luggage. Still did not get it, since 2 days.
INDIGO connection is extremely bad.. will never book QATAR flight with Indigo connection.. I spend more money on Qatar flight to get better service but Indigo connection is worst than local flights
Just snacks, could have more options.boarding was good. Everything else was good. We had a very bad experience with Qatar airways. We were deplaned a few minutes after boarding the flight. Had to wait 8 hours at the airport for the next replacement aircraft to take off. Had a harrowing experience. Were offered coupons for a small meal at the airport. Uncertainty caused a lot of stress and I got a cold and flu like symptoms.
At the Doha airport there were at least two security checks where all items have to be separately scanned ( this is after completing a full security screen from Cochin). The walk between terminals at Doha airport is tedious due to lack of in-airport transportation and staff to provide friendly directions. On flight, there was a good selection of entertainment movies. Interesting real time flight maps and camera feeds. Food, snacks and drinks could have been served more frequently. A few more items than the standard 3 meal items ( entree, fruit and yogurt) would have been good. A better staffing ratio and bathroom ratio would have made the trip more enjoyable.
It was great! Kept the time. Provided what was promised
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.
Stewardess was attentive and was actively roamin to check the passengers on the biz class
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
The staff was kind and polite, but it was very very hot and no ways to have some fresh air.it would be also be nice to have more time to sleep, since it was a night flight
1.Aircraft Comfort: The aircraft type was quite small with non-reclining, cramped seats that significantly lacked comfort. 2.In-flight Entertainment: There was no provision of in-flight entertainment screens or Wi-Fi for the majority of the flight. 3.Boarding Process at New Abu Dhabi Airport: Despite the move to a new airport, which promised enhanced experiences, the use of buses instead of jet bridges did not meet expectations, causing inconvenience. 4.Gate Change Communication: A last-minute gate change was poorly communicated, resulting in a long and difficult walk.
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
Dear Etihad Airways Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent flight experience on Etihad Airways, which took me from India to NYC via Abu Dhabi. My flight details are as follows: [Flight Number] on [Date]. My overall experience was marred by a series of significant issues that I believe warrant attention and improvement. These issues include: Bad Conditions of Washroom: The state of the washrooms on the flight was far from satisfactory. They were inadequately maintained and lacked the level of cleanliness one would expect during a long-haul journey. Seating Space and Comfort: The seating arrangement left much to be desired. The seats were cramped, uncomfortable, and the legroom was insufficient for such a long flight. The seats did not recline as expected, making the journey quite uncomfortable. Cabin Cleanliness: The cleanliness of the cabin, including seats and tray tables, was not up to par. The lack of cleanliness impacted the overall comfort and satisfaction of passengers. Excessive Noise: The flight was notably noisy, with disturbances and loud noises making it difficult to rest or concentrate. The noise levels were considerably disruptive. Food and Catering: The quality and variety of meals served on the flight left much to be desired. Furthermore, there were issues with accommodating dietary restrictions, which is crucial for passenger satisfaction. Hygiene and Sanitary Facilities: The condition of the restrooms was subpar, and essential hygiene supplies were not adequately provided. This falls short of expectations for a long-haul journey. Overall Experience: Regrettably, the combination of these issues significantly affected my overall experience during this long flight, making it far from the comfortable and enjoyable journey I had anticipated. I understand that maintaining high standards on long-haul flights can be challenging, but I believe it's vital to bring these concerns to your attention in the hope that they can be addressed and improved upon in the future. As a loyal Etihad Airways customer, I had higher expectations for my journey. I kindly request that you take these issues into consideration and work towards enhancing the overall passenger experience on similar routes. Your attention to these matters is greatly appreciated. Thank you for your time and understanding.
The seat was not functional. Very uncomfortable to sit upright for that many hours😢. There was no legroom. Can’t move the legs or the body. We should have the option to pick our seats. There was no need to call customer support team and have them pick and we pay for the premium seats. When I called the CST regarding the seats, their response is gaslighting. Total disappointment. We have paid to be tortured by Etihad Airlines.
