You guys need to check with your sub contractors. I had a confirmation email from airfare I don’t know then when I reach at the airport the check in offer did not see the ticket in the system. I had to issue another ticket at double the normal rate because I had to travel on the same day.
Joyful and pleasant. Food is amazing staff are so welcoming seats are comfortable. I would like to thank Shahrazad for her amazing service,
The seat was uncomfortable for me, less leg space and a tight space.
Very good - could have been more proactive asking for drinks as only got one all flight offered.
If you fly more often with Oman on the same route, you will realize the offered food is always the same. Quality of food is good, however, it is getting boring to know there is a soup or salad with goat cheese as starten and maincourse there is lamb, fish or vegetarian pasta. Pasta is always nice.
Man to Muscat the staff were poor. Missed bringing drinks to me & ran out of Beer. I didn't get a drink. Muscat to BKK staff excellent, food ok, and I was offered a drink.
Really a nice flight. , very comfortable seats and leg space.
Oman Air is on the relation Muscat-Salalah without any serious competition and that's to feel same as the metall bars of your seat in your backside after this flight. Don't expect anything other than being brought from A to B and you won't be disappointed
Everything was great in the business class. Seats 1A and 1C wouldn't recline properly. If i stood up then it did recline, even when the crew checked it he made me stand up recline it all the way and then he said "ok now you can sit" i just laughed it off.
We missed our connection due to technical issues with the plane. We were stuck in Oman Airport for 5 hours, had to overnight there, got rerouted to London, were denied boarding on the plane, were then seated separately (as a family of 5), did not receive any notification of our luggage being in London, were denied boarding for the AA flight to Chicago, and then all seated separately again. Finally our luggage was lost. Worst experience ever. Will never fly on this airline again
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
All great, because I was given a seat with extra legroom on this part of my trip.
I wish I knew in advance that the connecting flight was by indigo air
I appreciated the vailability of wheelchair services for persons with mobility issues all the way up to the aircraft. What could be better would be the food choices.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Qatar maybe considered one of the best ailines in the world but nowadays it is much of a muchness with the rest
Horrible, by all accounts. Delays, lack of communication, just horrible.
They destroyed my baby’s stroller and the seats was broken
I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people
The flight was delayed which cost me to missed my connection flight.
The planes are very cold. The AC is too much.
It was great honestly the cabin crew were warm and welcoming everything was perfect the food was nice.
Didn’t like anything about the flight: I am so frustrated at this point. Since 8 days I have been dealing with your customer service regarding my seat changes. I paid $51.10 for extra legroom seats and one fine morning I get an email that my seats have been changed. I tried to contact the customer service and they have been just fooling me around stating that my issue will be resolved. Saudia is the worst airline. Pathetic. On the day of my travel, I came at the counter and the guy told me that my seat assigned is 36A and my wife’s seat is different. He then changed my seats to 33A which is not at all a extra legroom seats. I asked the person is these seats are extra legroom he said yes and when I came to the aircraft I am sitting in a normal seat. The TCR Shameer Ansari or Sameeri Ansari came and did nothing telling me that he tried his best find a solution. I need someone to contact me ASAP and I need a refund for the entire flight. I don’t need your Al Fursan points they are worthless. Contact me ASAP.
I recently flew with Saudi Arabian Airlines, and it was truly an outstanding experience from start to finish. The staff were exceptionally polite, professional, and attentive throughout the journey. Check-in was smooth and well-organized, and boarding was efficient and on time. The cabin was spotless and comfortable, with plenty of legroom and a calm, welcoming atmosphere. The in-flight service was top-notch — meals were delicious and offered with generous portions, and the crew made sure every passenger was well taken care of. I also appreciated the wide range of entertainment options, including movies, music, and TV shows in multiple languages. The flight was punctual, and the overall experience reflected the airline’s strong commitment to hospitality and passenger satisfaction. Without a doubt, I’d highly recommend Saudia to anyone traveling within the region or internationally. Their service quality easily matches — and often surpasses — many top global airlines. I’m looking forward to flying with them again! ⸻ Would you like me to tailor it for a specific flight route or class (e.g., Economy, Business, Jeddah–Washington DC)? I can make it sound even more personal or detailed.
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Food could of been better. Crew was pretty much average. It was raining a lot on arrival, had to take a bus to immigration building,
Short flight with limited entertainment wasn't that bad. Staff was friendly and plane was clean. Meal was good.
It was great! The flight was on time and had a smoother flight
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
I was glad that the plane was not totally full.
Everything was very good but seats are small for a big man!
Well, I needed to make a change to my flight and I called the airline and they said yes no problem $700 and we can do that and I agreed to it so they canceled my tickets and went to rebook and came back after being on hold for an hour and a half and said I’m sorry, sir. There was an error. It is $2800 Now and I said never mind. I will just use those flights and she proceeded to tell me that they already canceled them because I said I was interested in doing the change. I told her yes for $700. I was fine with doing a change but not $2800 so give me my tickets back and she proceeded to tell me that she could not do that and I had to pay the $2800 to get my tickets back that I already spent $2800 on. So I had to book tickets on another airline to get home And that cost a lot of money too. I’m a little pissed off at Philippine airline right now because of what they did to me and I’m not sure I ever wanna fly with them again. I’ve flown with them plenty in the past, but this just really put a bad taste in my mouth.. Not to mention on my way there leaving Seattle going to Vancouver. I got to the airport three hours in advance and they had booked me through Alaska Airlines to do that little trip. My connecting flight would leave about six hours after I got to Vancouver BC. I stood in Alaska Airlines lying for a little over two hours and then they proceeded to tell me that they couldn’t check me in because I wasn’t there an hour in advance. I kept telling the lady at the beginning of the line that I was afraid they were not gonna let me in because it was taking so long and she said oh don’t worry about it. You’re fine you’ve got time. Well I ended up spending $600 to get to Canada that night just to make my connecting flight because Alaska air wouldn’t do anything and Filipino Air told me it was Alaska air problem but Alaska air said since you booked through Philippine air, we can’t fix it. I had about 50 minutes to make my flight, but they refused to check me in because I wasn’t there an hour in advance yet. I’ve been standing in their line for about two hours and 15 minutes.
The flight was fantastic and the crew was absolutely excellent, but the entertainment system on the B777 was not working. That's a long time to spend with no electronics. The crew offered I-Pads but I had brought my own. I am only pointing this out because this is the second flight on Philippines Air where the entertainment system was down. FJM
It was great! Kept the time. Provided what was promised
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
Nice crew , clean cabin , food was delayed due to problem with the quantity .
Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again
I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!
It’s a business class ticket but they didn’t give a lounge access
1 hour flight. No complaints. Some drinks would have been nice.
The flight from Abu Dabhi to Bangalore was terrible. The plane was an order model with no onboard entertainment. The beverage selection were very limited.
Wish the flight attendants were more attentive in serving food
