Our transit in Taipei was disappointing. The ground crew could not tell us where the lounge was located, so we wasted 15 minutes trying to find it. The airline has a great review, but our experience says otherwise.
Greetings when you arrive on the plane and good bye when you leave. Very attentive flight attendants.
Serve me a meal, I fell asleep during the flight. So they passed me twice.
Seats are not table comfortable. Crew members are pretty good. Can be much better!!
Very pleasant overall, although the movie selection could have been better.
I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!
the aircraft was fine and new. The crews can have better training. Their operations are not as smooth as EVA's. They are VERY stingy with drinking water. Throughout the entire flight, no one offered me any water and snacks. I still prefer EVA after trying out Starlux initially with lots of excitement and expectations.
Everything was smooth and professional. They could improve the raw vegan meal with fresher offerings, but otherwise they are now my favorite way to fly to Asia.
Leg space is small. Need more room for long flight.
Leg space is too small. Need to increase space for long flight.
Flight Attendants could have been nicer and food portions could be bigger.
Excellent service from check in to boarding the crew is so pleasant to asked
Aircraft was late getting to the gate - probably due to weather. We left the gate one hour late and had to wait another hour since we lost our slot in the takeoff queue. Our box was very wet and was falling apart when we got to Clark. It appears that luggage was exposed to weather in TPE while waiting to be loaded. Crew, however, handled the delay well and was able to provide planned service.
Everything is good staff is polite and helpful flights are on time sub sandwhich for a snack was good with a bottle of water only thing maybe more variety of food like breakfast or dinner depends on the time
The flight attendants should be nicer, on my first flight I told them I’d prefer a veggie meal sometimes and then she began to lecture me about it, it was a late flight and I wanted an easy digestion meal so that I can sleep quickly. The meals were abit odd, breakfast on my last flight had eggs, oatmeal and fish, did not taste good at all, strange combination. The economy seats are very tight and crowded, not comfortable at all. Overall for the price I paid I thought I was going to get more.
seats are pitched well. you don't feel too tight.
Check in process in Manila was so slow. From the time we got in line to reaching the counter we could have arrived at Taipei even if the flight was delayed for half hour.
Movie selection was not as good as recent flights I've taken (EVA and other airlines).
Excellent food. Good service. Crammed Premium Economy seats. I Asked to change seats during check in. They told me the flight was fully booked. But on board I saw empty seats where I could have been easily relocated.
The food is quite mediocre. I had spaghetti and the tomato based sauce was quite salty and there were no other flavors, no spices used in the sauce.
The plane hasnt left im stuck in seatle still my flight has been grounded for almost 5 hours
My luggage didn’t arrive with my flight. Flight was delayed by nearly 2 hours while we sat on the plane and I almost missed my connecting flight and subsequently missed the last train from the airport so it took me another 2 hours to get to my destination after arriving, Crew skipped me several times when offering beverages, and I couldn’t get their attention at times because they wouldn’t even make eye contact with me. They didn’t give me a form for disembarking so I had to go to the back of the line after waiting an eternity for immigration. Paid for on flight wi- fi that didn’t work for most of the flight.
Love flying Asiana. Been using it for over a decade now.
Coming back to America was a peaceful flight everyone and everything was perfect
I had a bad experience coming from America to Thailand. On my connecting flight my check in suitcase was not put on the departing aircraft, I received my suitcase 24 hours after arriving in Bangkok and when I open my luggage my hand swelled up. The next morning when I put on an outfit from my suitcase my face swelled up and became numb. My entire vacation was ruined it seems that some kind of chemical was sprayed into suitcase and ruined my clothes and got me sick. The staff at my hotel called the airline and spoke to someone and they told me to file a complaint and gave my a website to do so. I did not file a complaint I felt like it would have fell on death ears. I had to throw away my brand new vacation clothes and suitcase and I had the worst vacation ever due to this happening to me.
The staff was courteous and the flight was very smooth. It was so nice to see the captain greeting the passengers at the end of the flights.
The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.
Flight was too cold. I wore a regular cotton tee and it wasn’t enough. It was a night time flight so I would have thought a blanket would be provided to passengers. A 4 hour flight and no options for a meal? I flew Asiana the next day from Seoul to Manilla. Same duration, 4 hours. They give everyone a pillow and blanket and serve a meal. Why is United so cheap and holding back meals and amenities? Also, they promote too much gay stuff and DEI in their advertisements. Please be mindful of other beliefs and don’t shove your gay ideology down my throat.
It was amazing. I was not expecting the phenomenal customer service Asiana provides.
It was all perfect and very pleasant for such long flights
Better. I took an aisle seat this time. Although the overheard compartment above the seat ahead of me kept opening up during flight.
Short staffs, I ask stewardess to bring me cognac twice during dinner but they didn't bring it!
Flight was delayed at the last minute for six hours. Instead of delaying it to a normal hour, they moved it to 10 pm to essentially make it a redeye. There was no compensation or benefit offered for this inconvenience. Once on the plane, Inpaid for WiFi twice with both times it not working because of a “weak WiFi signal”, according to the flight attendants. They also chose the farther possible gates in both airports from the entrance/exit, even though they were one of the few active flights left so late in the evening. Overall it was pretty horrible.
I had high expectations but met with a below average experience. I hope the Airline will take a notice and improve.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
The flight was delayed for 30 mins. The overall experience was good.
It was okay overall but the food was very, very bad.
flight delayed 45 mins - missed connection - 1 hr layover became 8 hr layover waiting for next flight -
Fast boarding flight on time boarded plane back to front instead of stupid zone groups like US airlines do...
