Timeliness seems to be optional. Flight was 30 min late despite not coming from anywhere else prior. Information on flight status boards in the airport continued to show “on time” despite being passed the time it should have left.
Super flight. On time departure and arrival. Very good service. Luggage arrival at DXB was a little delayed but you can’t have everything the very best :)
The plane seemed pretty old and the food was not good
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The entire crew went above and beyond. This was our first flight with our 3 month old, and they were accommodating and friendly. The crew is attentive and marks a HIGE difference to the regular runs with Avianca and LATAM.
The food was amazing on our flight. So many options for movies and shows to stay entertained for 12 hours.
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
I was not allowed to upgrade with miles whereas others were. That’s a pity
Everything was good but I think food choices could've been better
The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.
Overall, it was good. I was seating next to a wonderful lady and did not notice how time flew. Thanks
Very nice and clean plane. Transit time between flights was tight though
So far so good but food and entertainment are not available for this flight
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The plane used to go to Chicago was a bit outdated and needed a refresh
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
It was good! Appreciated that it was very on schedule so it made the connecting flight less stressful
Internet was not working for a bet . Hard to order food with our credit card because it was not in your system .
Booked economy through United - air canada treated it as standby and was almost refused boarding.
it was by far the worst business class experience i've had. the food was awful, the staff was worthless and lazy, the drinks were warm, no blankets. dirty bathroom.
I could not even make this flight due to Air Canada delay on my first flight. I had to be booked with American Airlines and arrived 13 1/2 hours late. Terrible customer service.
Bad, we had 3h delay without clear understanding, which lead to missing my connection flight.
Liked that it wasnt a full flight but we were asked to check carry on luggage as we were told the flight was full so i did, and that was not true. There was tons of empty overhead bins. No entertainment, and only one drinks and snack service when my ladt flight on aircanada in February, Montréal to Victoria had 2 drink service offers in the 5 and a half hour flight. Why only one this time? It felt very "budget" and cheap
Connection was easy to find and quick. Plane was older but comfortable. The food contained beans again so a similar problem of being in a tin can in the sky after eating beans. Overall flight was uneventful which is great.
Enjoyed the A330 comfort, and the inseat entertainment. Horrible disembarking experience. No gate when we landed to sat on tarmac for 40 minutes, and missed my train.
Flying with Air Canada is not pleasant at all. The plane is very old, meaning that there is no on board entertainment, the leg room is less, and it is dirty and in poor repair. To make matters worse, the crew was pleasant enough on my initial fight, but very rude on the return flight. Furthermore, the website advertises many amenities for international flights that are not honored when you were flying from the US to Canada even if your flight is five hours long. Even if you are willing to purchase food, they will likely not have over half of the advertised options available. In addition, you will pay twice the amount of a child’s order for an adult order of same item even though it is the same size as the children’s. It was just really bad on many levels I will try to avoid flying with Air Canada again at all costs
Terrible! Our flight was cancelled. No other nonstop flights available. Had to rent a car and drive 7 hours!
I really enjoyed the delicious food and the delicious breakfast; I also liked the seat—it was very comfortable—and the service was absolutely wonderful. The trip was smooth.
The food was awful. It had more than 2 hours delay. It was too expensive
