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We were seated at the back and that was very uncomfortable for me with the turbulence we experienced on our way to Chicago.

I enjoyed flying on Korean Air. The service was great and the food was yummy, especially the bibimbap and cold spicy noodles. The only thing that bummed me out on this red-eye flight was that my seat did not properly recline so I was not able to sleep.

On time and flight crew are always so happy to help and always smiling unlike other airlines.

Great crew, decent food Charging plugs were broken on both seats next to me. Only the USB port was available, and that charges, very, very slowly. Seat was also broken, it would not lock into position when reclining.

It was ok. Not good and not a bad experience

Stewardess are nice. Food could have been better and should have a better dessert. They do not offer scotch or beer. You have to ask for it. I also was not happy that you do not serve ginger ale and or cranberry juice. This is my first time that an international flight do not have this. I go home overseas every year and when I travel through ANA, Delta, Qatar, JAL, Asiana Air, United Air. they all serve this two very famous drink. You do not have a great snack tray.

Not accommodating ground staff On board slow service Crew members not very friendly

You did not put me on a Korean Air flight! so I do not have nothing to say

Wonderful cabin crew!!!!! Food was poor, in flight entertainment was just ok. They need to serve more water on a 15 hour flight--we were dehydrated and kept asking for water.

Going through security a second time to get on the next Korean Air flight was utterly ridiculous and unnecessary. We were in a International secure area.

The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.

Flew on an Airbus 350-900. Excellent aircraft properly cleaned and serviced. Flight crew was excellent plane departed and arrived on time. The A350 has excellent air circulation far better than the 777. I would recommend Asiana to anyone looking to fly in a clean comfortable environment. This is my second round trip flight from New York to Bangkok via Asiana and I will book Asiana again!

I could not choose my seat prior to check in

I had the most wonderful experience from CEB bag drop through deplaning. The staff, the aircraft, food, and cabin crew were all amazing. I want to give a kudos to Marky from Mactan Cebu's Asiana airport staff for his exceptional customer service and assistance.

JetBlue's check-in was great, but there was an in-flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'NO, bathrooms are locked! Go back to your seat!' The JetBlue flight was more than an hour delay, which made me almost miss my connecting flight with Asiana. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them more than 30 mins to get a hold of maintenance and for maintenance to get started. The Asiana flight and crew were wonderful, in general. They waited for us who were delayed from the previous flight before they took off and were very kind to take my checked baggage's info. Seats were a little uncomfortable for such long flight, but service and flight attendants were great! However, my 3 checked baggages are missing! They're lost somewhere in the transition. I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all still missing! I and the CEB airport crew have sent multiple emails to both JetBlue and Asiana, and neither has responded to any of our emails. Although, I was able to get in contact with JetBlue's Interline Department who confirmed that the bags were turned over to Asiana without confirmation details.

Airfare was ok . Food not good , seat ok but not comfortable. Lay over too long , crew was ok Overall just ok

Aside from a LOT of turbulence the flight was perfect! The flight crew was superb and the food was delicious!

2 things that really tanked our experience with this trip with Asiana Airline (which used to be among my favorite airlines): 1) The "random" security screening at the boarding gate is crazily thorough (which is completely redundant to the security screening before we went through the security checkpoint before getting into the gate area), and the water was acquired inside of the gate area (from a lounge operated by the Inchon airport). We were asked to take out *EVERY* single items from the carry-on luggage and open up every comtainers / bags / packages to inspect. To add to it, there were two inspection workers there (one seemed to be a trainee and the other seemed to be a trainer), and the trainer worker held a very unfriendly / arrogant attitude towards us. As the youngest member (a minor) of my family was being "screened", the rest of my family wanted to make sure that no inappropriate actions would happen to her. That trainer worker yelled at us and attempted to use rude body language (waving her hands) and facial expression to ask us to stay away. 2) The luggage handling at the destination was really *REALLY* bad. Among my 25+ years of travel experiences, I'm going to have to say that this was the worst luggage experience where we didn't lose our luggage. Our flight was scheduled to land 12:45pm, and landed around 1pm. 15mins delay in landing is absolutely normal. Deplane process took a bit longer than usual flight (we waited for around 20mins, after arriving at the gate, before people were able to actually leave the plane). However, the luggage took another *2 HOURS* to arrive at the baggage claim carousel. This is insane. What's worse is, due to the delay in luggage, the flurry of passengers from our flight collided with 3 other incoming flights. The US border / custom line was like the longest Disneyland attraction line winding through the entire arrival hall and around all the baggage claim carousels (like at least a thousand people). I've never seen anything like that at SeaTec airport (US border control), period. The luggage claim experience really tanked our trust and overall impression for Asiana Airline's Seattle airport ground operational effectiveness and efficiency. This has to change in order for them to remain relevant / in-business with increased competitions from Korean Air and other Asia-based airlines.

The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).

FA were very great, plane was A350 new and clean

The flight crew was exceptionally good. Personal needs were well met. The food choices were very nice.

I cancelled the flights in good time but could only get a partial refund. I was not warned of this.

Not good. Flight was purchased for my father who needed medical assistance to board and transfer due to a heart condition. No one at Hong Kong from Cathay was there to assist and he barely made the connection. When I talked to him he could barely breath and was not sure he was going to make it. Really poor service even though the ticket stated he needed a wheelchair assistance.

The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.

Not impressed with check in desk staff at Vancouver airport. Not a professional mind service and not cared or tried to help. Don’t think I would fly with them again

Seats were very comfortable. Crew were excellent. Food very good.

One of the worst flight in business class by qatar airways and I’m no stranger with qatar airways businesses class, I travelled with the extensively in the past 12 years

The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.

The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.

Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .