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I had knee surgery a few weeks prior. I was using cane walking very slow. Crew were extremely helpful

It was very long way flight but its good I like the food they serve in EVA air its really good!

Although the flight was slightly delayed, it was well communicated with the passengers. The staff are all nice and accommodating, the pilot are very good. I didn’t realize that the plane was on the ground already. It landed smoothly. I’ll for surely recommend EVA Air to my friends.

The crew very accommodating and food too is good. Keep up the good work

Service in BKK was very good at answering our question about our canceled flight from Taipei to San Francisco. Did like the lead time about the canceled flight from Taipei to San Francisco and was not given the best options.

The EVA air staff at Narita did a terrible job with signage and communication. Despite getting to the airport hours before, they had me queue in line and did not communicate that passengers for Kaohsiung need to step out of line to go to a different line. If you put the flight number at the front of the line, people will think that’s their line. If your staff walk silently down the line with a sign of the flight number, how are we supposed to know you want us to follow unless you speak or write that? I even asked the staff with this sign when we could check our bags and they assumed I was on the later flight to Taipei. Later, Wl only 30 minutes remaining I called for help, and the staff looked at me like I was in the wrong. I had to rush through security and customs and had no time to eat or buy a gift. I’m deeply disappointed in the way they handled it, and it caused unnecessary stress on my vacation.

Staff show very stress with delayed flight more than passenger.

Awful had to ask for a supervisor to sit with my flight companion even t booked the tickets together weeks before

EVA airlines was excellent: on time or early, safe, courteous crew. Highly recommended.

Flight Attendants could have been nicer and food portions could be bigger.