Efficient all round, very good crew. Short flight so the food, of course, was just snacks
IAD with the archaic people movers is just a place to be avoided.
Great service on board. Boarding a bit slow due to process. Food was pretty average.
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
Boarded plane and then delayed 1.5 hours while on the plane
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
The boarding of took of late.The presentation of the food was horrable as was the tast of the food was cold and tastless.
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
My experience with the united usually is a really good one. But however, on this particular trip going back to Hawaii from Manila, our flight had gotten canceled. However, the crew handled everything just right, but the Specialist team did not take care of their first class customers very well, Because I lost my first class seat and witch I'd paid for $3879.79 and ened up flying.... Economy on the way back and I have a medical condition to ware i cant sit in Economy seats for very long....And I have to fly first class for a reason, but they told me there was nothing they could do about it. But yet they have an itinerary to follow And It looks to me like they just let anybody grab those first class seats before they took care of the people that have already paid for them!! So when a flight is canceled, they should take care of their first class ticket payers... First because we pay big money for those seats And we count on those accommodations in those benefits... For real good reasons, that's why we pay that kind of money. I'm expecting at least half of A. Refund back to my credit card for you for this...And if I don't get it, I'll never fly united again, it's sad that this happens And some things are out of our control, and I totally understand it, but at least handle your first class holders first before all.. That is what we pay for.
