For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
My suitcase was destroyed. The top part where the handle is is completed broken. And unusable now.
Easy to board. Flight was super crowded though so I didn't sleep well on that cross country red-eye flight. The aisles seem ot have gotten narrower and the seat smaller whn luggage and people are getting bigger so it would be AWESOME to have more space and breathing room in general ;)
My experience with the united usually is a really good one. But however, on this particular trip going back to Hawaii from Manila, our flight had gotten canceled. However, the crew handled everything just right, but the Specialist team did not take care of their first class customers very well, Because I lost my first class seat and witch I'd paid for $3879.79 and ened up flying.... Economy on the way back and I have a medical condition to ware i cant sit in Economy seats for very long....And I have to fly first class for a reason, but they told me there was nothing they could do about it. But yet they have an itinerary to follow And It looks to me like they just let anybody grab those first class seats before they took care of the people that have already paid for them!! So when a flight is canceled, they should take care of their first class ticket payers... First because we pay big money for those seats And we count on those accommodations in those benefits... For real good reasons, that's why we pay that kind of money. I'm expecting at least half of A. Refund back to my credit card for you for this...And if I don't get it, I'll never fly united again, it's sad that this happens And some things are out of our control, and I totally understand it, but at least handle your first class holders first before all.. That is what we pay for.
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
Why is it that United flights from Newark are constantly delayed? Newark is a United hub!!!!!
Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
Fast checkin with the self serve terminal, good communication at the boarding gate.
