Pros: "Nothing. It's cheap and really not because you pay for everything extra."
Cons: "Rude customer service. Baggage cost more than the flight."
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"
Pros: "The new seats are good. I didn't get any back pain."
Cons: "Not much."
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
Cons: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Cons: "No free entertainment and did not eat on flight"
Cons: "One hour delay on runway"
Cons: "They changed the time without announcing anyone. Each day the flight is at a different time."
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "Everything was great"
Cons: "The head stewardess pronounced a few words wrong"
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "The aircraf was brand new"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Pros: "Efficient service & great crew"
Cons: "constant flight delays"
Pros: "Nice clean plane and efficient staff"
Cons: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Pros: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Cons: "Luggage scheme."
Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "On time.. .short flight"
Cons: "Cramped seats"
Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Cons: "Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow."
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Pros: "The price"
Cons: "You don't even get water"
Pros: "Good because of direct flight"
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Cons: "It was one hour late"
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Pros: "Service ..very good"
Cons: "Flight Delay"
Pros: "There was nothing to like. Literally!"
Cons: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Cons: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Pros: "Hard to complain about a $100 USD flight."
Cons: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Pros: "The crew"
Cons: "Seats are uncomfortable, no complimentary drinks or food."
Pros: "it was a very nice and clean plane."
Cons: "They dont give anything complimentary - not even drinks or water!"
Pros: "Clean plane"
Cons: "Charged for everything . We paid $1.50 USD for a small cup of tea."
Pros: "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
Cons: "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."
Pros: "The food"
Cons: "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
Cons: "Silkair service was insincere and lousy nowadays."
Cons: "Ramp instead of stairs. Offer free drinks"
Cons: "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
Cons: "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Cons: "Delay Delay Delay"
Pros: "Flight was on time. Check in was ok iwith all our checked in bags tagged as Fragile to signify priority baggage that came with our AirAsia Visa credit card perks. Boarding was slightly chaotic."
Cons: "Room for improvement for priority checked in baggage upon arrival in Manila -- only 1 out of our 5 priority bags came out first while the other 4 came in last together with all the other non-priority bags."
Pros: "Very good, I like Air Asia"
Cons: "Everything. A disaster of communication, service and staff instructed to lie about consumer rights so that passengers are discouraged from asking for compensation"
Pros: "Actual flight wasn’t bad."
Cons: "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
Pros: "Food was tasty, check-in was simple, flight arrived on time."
Cons: "None - no entertainment but didn’t expect any on budget airline."
Pros: "Fast boarding"
Cons: "Significant delays."
Cons: "Four hour delay, stuck on board the plane with nothing to drink."
Pros: "It was just ok"
Cons: "If you almost 180cm and 95 kilos the leg room just not very comftable in economy seats. That why I say just ok for short flight. Then departing Hong Kong 2 trains and a bus to plane once inside airport crazy to find if not expirenced traveler"
Cons: "No space for luggage due to lack of enforcement of one carry on policy. Seats are way too close and they lean back, knee was in the seat in front the whole flight. Plane is old and landing was hard."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "Flight was delayed due to no fault of Air Asia, however, the passengers were not being informed of said delays, that many passengers started to flock to the boarding gate thinking the flight is about to board. Resulting to people standing around, due to lack of seats in the boarding area and making people who were probably happily seated at the other parts of the airport lose their seats as they anticipated boarding. I found out about the delay through my Kayak App and it took a long while before Air Asia made announcements. The flight was delayed about 3 hours."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Cons: "We had fallen asleep right before food service, and were not even attempted to be served lunch,, I woke up soon after to see everyone else eating, yet the attendents were of course busy, and simply passed us, In us carriers, the attendent would pay attention and ask us a few minutes later if we wanted food. This could have been improved, as I didnt feel comfortable asking, there were 2 of us, not just one so we went hungry"
Pros: "They have online check in."
Cons: "Scheduling. Flight was scheduled initially at 3:30PM , moved to 5:50 and finally left past 8PM."
Pros: "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
Cons: "Always delay. Worst airline ever! I will not book Airasia again."
Pros: "The air conditioning was great"
Cons: "It was postponed for 2 hours, the plane was full and apparently the check in employee thought it would be funny to give separate seats to a newly wed couple...Not Funny At All!!"
Pros: "I was with my girl"
Cons: "Flight delayed,then when we boarded the plane,we waited to lift off for 1 hour and 15 minutes.Other than that everything else was convenient."
Pros: "Landed safely"
Cons: "No customer service. very hard to contact. Airline will nickel and dime you on everything. Very difficult to make changes. Once checked in, you can't make changes unless you call, but hard to get through. Always a delay."
Cons: "Waiting on runway for nearly two hours, delayed an additional hour at the gate, and a complete lack of communication regarding delays"
Pros: "Much better than cebupacific. More flights to more places please so I never have to fly cebupacific again."
Cons: "I checked in online. No checked bags. Went straight through security. Departure screen not working AGAIN. No company logo identifying Air Asia at gate. Asked employees at 3 other airlines and security. All of them told me they couldn't or wouldn't help. Had to crisscross the terminal for 90 minutes trying to find any sign of where AA was flying from. Inexcusable."
Cons: "flight from puerto princesa to manila was delayed by four hours and we missed connection to Europe. We had to stay other terrible day in Manila and had to buy a new expensive ticket :-("
Pros: "Flying on Airbus 320"
Cons: "Meal and baggage choices must be made before flight or additional charges will be paid. Delayed 45 minutes for 1.5 hour flight!!"
Cons: "A new low in tight packing. Tray was too close to go down"
Cons: "Was charged for baggage for child even tho she had paid same fare as adults - staff said child not eliginle for carry on baggage allowance"
Pros: "Made a reservation at a time because we were flying in from elsewhere. They moved our flight time up 2 hours, canceled all the later ones,and they were 30 minutes away from where we landed 1 1/2 hours before. We called and got no help. Had to pay $25 for a ripoff taxi to get us there on time. Then they were 40 minutes late anyway. No complimentary anything, no water nothing just buy buy buy."
Pros: "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
Cons: "Flight was delayed over an hour with no explanation."
Cons: "We arrived 2 hours before our flight, only to be told that there was a delay of 2 hours, then before our flight delay time another 2 hours was added, and a further 2 hours. We were supposed to land in Kalibo at 6.40pm, and didn't arrive until 1.15am!! The even more annoying thing is that i paid double the cost of the evening flight to arrive at our original time, I should have just taken the ferry at least then we could have enjoyed the near 12hour journey it took us to travel less than hour hour in the plane!! Poor piece of food whilst waiting 9 hours also!!"
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Pros: "Check-in online process was easy. Price was good. Staff was very helpful at the counter. Aircraft was very clean."
Cons: "The terminal bathrooms were awful in Aquino airport, not the airline's fault. Was so hard to board with 2 small kids amongst all the people rushing onto the plane. Would be better to have us board first or last. No free peanuts or water, I guess something only American companies do. No entertainment."
Pros: "Old plane and seats in Row 14 were broken and angled down so you practically slid off the seat! Flight crew all knew about it and said nobody has fixed it yet for a while!"
Cons: "flight schedule was a disaster. from 230pm-545pm-730pm and finally departs 10pm. due to cancelled flights and delays, there's only one boat travelling from caticlan to boracay. we reach the hotel around 5am. same thing when we fly back 430 hours delay. I'm not going to book airasia anymore and tell my friends not to book airasia."
Cons: "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
Pros: "The price was low, but I believe there were other airlines in the same price range."
Cons: "Both flights were delayed for over an hour. They did not report all the delays to the flight status sites. I think it was in an effort to keep their on time percentages higher. Choose a different airline if you prefer to be on time."
Pros: "LOW fares"
Cons: "Hey I know its the Philippines, I've been here many times, but ALL of the Air Asia flights were delayed, ours 2 hours...we flew Air Asia to Kalibo last week, delayed 4 hours. But Cebu Pacific flights were all delayed too. Just prepare for long waits at waiting area. Ferry boats are often cancelled or delayed too, its just the way it is here in the PI."
Pros: "everything was good"
Pros: "Nice, efficient crew, comfortable seat"
Cons: "The flight was delayed about 5 hours from the original time, a lot of confusion in the boarding room, and only gave out a box of fried chicken for the meal, and I m a vegetarian. would have even eaten a bag of peanuts...."
Pros: "The staff were amazingly nice and professional. The flight wasn't full, so I had an entire row to myself. They even gave me exit row, so I had extra room."
Cons: "The flight was delayed 3 hours. We boarded late, but even once we boarded we waited even longer before taking off. Food was only for pay (even with the delay). No entertainment in the headrest."
Cons: "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
Pros: "Attentive and approachable"
Cons: "Just the departure too delayed"
Cons: "I don't like the two times charging of check-in baggage. One charge for each way rather than doing a discounted roundtrip charge given the fact the my ticket was a roundtrip one."
Cons: "4 hr flight delay and 1 1/2 hour on the Tarmac before takeoff! On a 1 hour flight what's there to like."
Pros: "Staff at the Manila Airport were extremely friendly and helpful."
Cons: "My flight departed 3 hours late from Manila. There was only a couple centimetres to spare between my knees and the seat in front of me. I am glad the flight was only 1 1/2 hours."
Pros: "Flight attendants were helpful and the pilot gave good updates. Leather seats."
Cons: "Seats were way to compressed, much like every other short-haul plane. A lot of items were unavailable; we flew around lunchtime."
Pros: "I got a call a few weeks ahead to say my flight time had been changed to a half hour ahead of schedule. That was nice for a heads up."
Cons: "However, it's a good thing we arrived at the airport 4 hours in advance (had nothing else to do...) because our flight was actually 2 hours ahead of schedule. Also, we sat on the tarmac for an hour. This was to be expected though, because it's manila."