Pros: "It never happened"
Cons: "See my previous comment"
Cons: "The person behind me was coughing and had his mask off. Attendant had to ask him many times to put his mask on."
Pros: "I like the service ! Good job"
Pros: "The crew was very helpful."
Pros: "The person who boarded us was very nice."
Cons: "The primary flight attendant seemed judgemental. The snacks were minimal, and I wish I had known to download the United app to enjoy the entertainment."
Cons: "Service was awful. Flight crew was totally uninterested."
Cons: "Not Air Seoul! OPERATED BY PIEDMONT AIRLINES AS AMERICAN EAGLE"
Pros: "Fast and efficient!"
Cons: "A cream member fell asleep during take off. Possibly not a great idea."
Pros: "Happy crew quick flight."
Pros: "Good leg room, workers pleasant"
Cons: "Checking in. I checked in about 22 hours before my flight and I still ended up on standby. When I arrived in the morning I asked about my seat assignment and still didn’t get one. I was physically in the airport. Checked in the night before with no seat assignment. I was in the airport 5 hours before the flight and still didn’t get a seat because I was told I was last to check in. I find that hard to believe. Something is very wrong with that. Luckily someone gave up their seat but I should not have been on standby at all"
Pros: "Fruit lunch was excellent and fresh."
Cons: "More comfortable seats."
Pros: "good lunch, surprisingly"
Cons: "Plane has TVs, but none worked. Booked through Kayak and they put us in the last row of the plane even though Asiana is partners with United and we have United Gold Status."
Pros: "Crew was very efficient and ground staff very helpful."
Pros: "Staff was friendly and helpful, seating was comfortable."
Cons: "Felt awkward being fed when others were not. Media on chair back did not work."
Pros: "Embraer is so much more comfortable than the Bombardier aircraft."
Pros: "Arrived late at gate, they were ready for me in full anticipation. Again, world class treatment."
Pros: "crew was efficient on time arrival"
Cons: "food was not good seats were old"
Cons: "Mobility scooter was broken luggage is lost still don't have it not happy"
Pros: "Crew friendly"
Cons: "Delayed almost 2 hours because of late incoming plane, then delayed ANOTHER 45 minutes on runway because of "ground stop" at destination. According to quick web search, this ground stop had been announced hours previously, so there was no need to board us at that time! Would have been much more comfortable waiting in the terminal. Also, rear lavatory had awful smell (so much that crew had hung filter pod of coffee inside to try to mask smell!). No attempt made to make up for delays (e.g. on previous flights I have seen crews decide to make WIFI available for free)"
Cons: "Recheck procedure in Korea is a little confused."
Pros: "exit row seat was comfortable"
Pros: "We received great assistance at the check-in counter and were helped out even though we arrived late. The ground crew was actually great."
Cons: "We only got water. Felt like a bus ride. Minimum comfort but fair for the price."
Pros: "The ground staff and air crew were pleasant and professional."
Cons: "The staff could have better managed the stowage of large carry-on luggage, which slowed boarding and threatened passenger safety.."
Pros: "The professional courtesy and efficient execution of the crew during the entire flight."
Cons: "Boarding, kind of a controlled chaos when it started. People just line up and go! But it worked!"
Pros: "Nothing stands out after shelling out over $300.oo US dollars for 3 bags. Our bags were first off the carousel"
Cons: "We had no prior notification of the fees, we assumed we had to pay for baggage but it cost more than the ticket. We upgraded to the "comfort seats" very narrow, in front with no legroom because of the bulkhead, We couldn't load first so our carry on we're behind us, a pain when getting off the plane."
Cons: "A check in was over crowded , it's take almost 50 minutes . The check in counter persons have bad attitude with passenger . The service in- flight is horrible"
Pros: "find no where to check-in online, and do know how much weight i can carry"
Pros: "No online check in to expedite the process. Everyone had to wait in line for manual check in, which resulted in at least 30+min time lost which made it tight for boarding."
Cons: "Online check in please."
Stewardesses weren't very friendly
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Pros: "Yes, the crews were super. They keep entertaining us the customers. Thanks guys"
Cons: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Pros: "Fast boarding"
Cons: "Plane wasn’t full so crew should have let us spread out"
Pros: "Host clearly and ver friendly helped me."
Cons: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Pros: "The crew"
Cons: "I bought a front row seat only to be told that I would be the last to board"
Pros: "Clean and new plane"
Cons: "Delay of one hour after biarding due to congestion at manila...this has to be the worlds worst for delays"
Pros: "The plane"
Cons: "Be ontime"
Pros: "On time, allowed very early check in up to 4 hours before flight time"
Pros: "Nothing much. The flight crew were ok."
Cons: "Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun."
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Cons: "customer service"
Pros: "Friendly crew, quick boarding, landed ahead of schedule!"
Cons: "The cabin temperature was too cold!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "No thing at all"
Cons: "Seats very small food disgusting ,they don't offer you any thing on board"
Pros: "Efficient boarding"
Pros: "Seats were comfortable. Lavatory was spacious. Airplane was clean."
Cons: "I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead."
Cons: "It was almost 3 hours delayed."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Pros: "The flight was faster than the arrival time"
Cons: "Delayed flight. Ofcourse"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Cons: "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Pros: "Flights On Time... Crew's awesome"
Cons: "Foid is terrible"
Cons: "Horrible experience.. Will never fly this airline"
Pros: "I wish I had something to like about it."
Cons: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Pros: "Thank you for the great services."
Pros: "Check in staff were very helpful"
Cons: "Plane was 2 hours late -airline seemed to be totally disorganised"
Pros: "The entire process was a breeze"
Pros: "The crew were very helpful."
Cons: "Don't expect to get more into your hand carry than 7kgs. They weigh it at check in. Hand carry allowance should be more than just 7kgs."
Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
Pros: "Accommodating gate agent. Flight was on time"
Cons: "During flight, it's quite shaky."
Cons: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."
Cons: "Airline has very strict overweight policy and will charge you even if you are a few grams above 7 kg... not nice, not friendly and left a bad taste in my mouth. I will surly try to avoid venus Pacific in the future of possible."
Pros: "Not a lot, crew were pleasant as always though"
Cons: "The aircraft arrived late - departure was scheduled 15:15 and the inbound flight didn't arrive until 15:05. Full flight so took an age to board. Cramped as usual but not really an issue for an hour flight, but obviously the departure slot had been missed resulting in a 30 minute wait on the tarmac. At least the flight wasn't cancelled as happened to me last time!"
Pros: "Friendly staff Great price"
Cons: "Couldn't really sleep too well Not enough leg room for a 6 footer Still, worth it!"
Cons: "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
Cons: "Ramp instead of stairs. Offer free drinks"
Cons: "Poor airport, stranded in lines for 2.5 hours and almost missed the flight."
Pros: "I am missing my luggage’s"
Cons: "Where is my luggage"
Cons: "Seats had very little leg room. Chargers would have been nice. Would have liked to have headphone Jack's for music."
Pros: "The comfort of the seat"
Cons: "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Pros: "Nothing but cheap airfare"
Cons: "No entertainment had to buy coffe food and water"
Cons: "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
Cons: "I did not like how slow they were at Manila airport. It was a shame how long they took with each person."
Pros: "After check in"
Cons: "Check in"
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Cons: "Flight was delayed for more than an hour"
Cons: "This has worse delays than any airlines I've tried."
Pros: "Plane departed and arrived early"
Cons: "They let everyone board via the Zone 1 lane, so my wife and I, carrying a 14kg cranky 2 year old, had to line up behind a long queue of others who didn't have to pay the most expensive premium you can pay on an AirAsia flight. Nonsense."
Cons: "The crew hate their jobs."
Cons: "Philippines AirAsia delayed our flight bound for Manila twice. They could have advised us earlier because we doubled our time this day just to get on time for our 17:25 flight. And, none of them even gave us food. We are all hungry."
Pros: "I always like the flight attendants. The staff at Air Asia was great in helping me book an alternative flight because of flight delays from China."
Cons: "The flights are always delayed."
Cons: "got transferred to KLO due to airport closure, delays"
Pros: "Pontualidade, atendimento e funcionalidade em uma empresa Low cost"
Cons: "Espaco entre poltronas pequeno e avião parecia velho"
Cons: "Flight was a bit delayed due to power or internet outage. lines for check in became a bit chaotic."
Pros: "Plane was on time.."
Pros: "No hassle checking in"
Cons: "The seat was a little unc"
Pros: "Making it from one point to the other was the only thing that went well."
Cons: "I was double charged for the ticket. Customer service has been researching this for little over two weeks. Flight was delayed for just over two hours with multiple gate changes. Customer service at the terminal was no better than the customer service on the hotline."
Cons: "lack facilities....etc"
Cons: "The boarding was always late"
Cons: "everything. Flight was delayed and staff were very unprofessional."
Cons: "Delays, seats are poor, unclean. Leg room is too little.very bad customer service"
Cons: "Horribly late. Glad I didn't book a connection the same day."
Pros: "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
Cons: "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
Pros: "Not Much"
Cons: "Old plane that was delayed at every possible point in the process."
Cons: "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
Pros: "There was not much I liked about this flight. However was was rather inexpensive to pay for baggage prior to getting to the airport."
Cons: "I hate the fact that food, including water, was only available for purchase. It was a very tight squeeze sitting on this plane. My seat didn't hardly recline."
Cons: "our flight is 2x delayed."
Pros: "I'd like my money I spent on a hotel back"
Cons: "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
Pros: "the flight attendants"
Cons: "lack of communication at the gate. even the flight crew was in the dark.Rolling delays. started at two hours, then three then just over 4 hour delay!"
Pros: "Great looking crew."
Cons: "Flight out of and into Manilla was changed and delayed."
Cons: "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
Pros: "Emergency row"
Cons: "More than 3 hours late."
Cons: "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
Cons: "Delayed for 2 hours without any informations ..."
Cons: "flight was delayed by 2 hours"
Cons: "I was trying to rebook not luck. Lost my $400 no refund."
Pros: "We eventually made it to manila. That was the only positive of the flight."
Cons: "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
Pros: "Attentive and approachable"
Cons: "Just the departure too delayed"