It was good and there is nothing to complain about .
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Horrible like always, flight was supposed to be at 11:40am, we ended up getting a different airplane at 3:25pm.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Same review I wrote for Seattle to Narita, please refer to it. Thank you so much.
Food wasn’t good but not their fault as I should have pre selected
The seats seems abit small and the reclining is too much, the seat in front of me came back too much and made it uncomfortable for me.
The crew checked the immigration laws very quickly for Russian citizenship and confirmed our FVTF for Singapore for 96 hrs. Thank you.
The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.
The connecting flight experience was okay. Flight crew's service were great upon settling. However, it wasn't the same as previous flight. Flight crew were okay - friendly, however, not as accommodating.
It was an amazing experience. Flight crew's service, hospitality, and the food were phenomenal. I don't think I'd want to try any other airline company after this. I would definitely recommend to friends and family. Thank you Turkish Airlines !
Our flight was delayed for one hour is their a credit?
The staff at the boarding or the rudest uninformative and no English whatsoever they’re very rude as if they are envious of you travelling I don’t understand how could someone would be this rude and this out of touch and cold
Entertainment was good. Flight was delayed, nearly missed my connecting flight. The gate was changed on several occasions. My luggage did not arrive on time and had to leave without it.
Horrible, hated every part of it. They do not have business class- just tried to make one row. Boarding was a mess- felt like hungry people fighting for food. Will never ever travel in Indigo
