Philippines is known for hospitality and it shows in their flights. One of the my favorite airlines. Everyone was great and it went smoothly.
They asked me to go down to economy when i booked for comfort class
The staff seemed nice. The plane is small and being tall you can experience discomfort
Apart from a departure gate change, a good experience with professional, friendly staff.
I like the pleasantness of how courteous and friendly and helpful everyone is
It was great! The flight was on time and had a smoother flight
Boarding and flying on time is the most important need of passengers they did that
Everything was very good but seats are small for a big man!
Well it's strange everytime going the flight is late coming back the service is superior
The flight itself was ok. However, the plane has 2 bathrooms for about 200 people. After the meal service there was a line between 10-15 people deep standing in the aisle waiting to use the bathroom. This went on for over an hour. The airlines tell us safety is their priority and to keep seatbelts on whenever on the plane but they allow a line of people to stand in the aisle for over an hour waiting for a bathroom. Absurd and unacceptable.
You are asking me how was my flight well you ruined all my plans for Sunday you changed my flight from 10 am until 5pm and offered no compensation except a phony plastic fake apology
Cebu Pacific is just ok. Not really a budget airline as tickets can be pricey especially the add-ons. Releasing of checked-in baggage also took a long time to be available for pick-up. I also have a pending issue with Go Rewards where the my membership ID was automatically removed from the booking so the points were not awarded, and it has not been fixed for months already.
At the boarding gate there were repeated announcements about the plane being full and there not being enough overhead storage and how we were only allowed one cabin bag and anything else would be charged. Piranha staff made me pay for an extra bag...when I got on the plane, there were empty seats galore, not full at all. I will avoid these people in future.
Leaving early was wonderful your seats are for a small person
Passengers seemed to ignore zone boarding which added some chaos. Actual flight was fine. CebPac charges for water and snacks. De-boarding involved steps from a plane, then a bus and a very long ride to the terminal. Baggage signage was updated after luggage came on the carousel, so this was confusing.
Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.
The seats were dirty. Food on tray table. Late on my first flight and almost an hour early on the return. My driver was unable to adjust and I had to pay for different ground transportation.
I had excellent experienced flying with Cebu Pacific on my domestic flight. However, no food and beverage serve might be due to short travel time of 40 minutes.
Your check in lines were terrible everything else was great!
Crew was very helpful because I used a wheelchair to get around
You have to get a physical boarding pass even if you check in online. Plan for open air boarding with steps. They were strict on luggage at the counter (1 checked bag only), but then checked additional bags at the gate, for free. Snacks and drinks, including water, are for a fee. Staff were friendly and the seats were comfortable.
froze to death on flight 3rd world at Cebu airport.
supposed the boarding time is 7:00pm and its already 7:15 yet noone is announcing or haven't received email that the flight is delayed. noone cares actually the plane haven't arrived yet, I asked the crew instead of them telling the passengers
My flight got canceled and I nearly missed my connecting flight to el nido because of this . So I had to get up at 4am to catch a ferry to cebu and travel 7 hours to the airport I am not happy at all
