I didnt experience it but i saw them and heard that some are not good in customer service. They dont know how to talk with respect and in a nice way.with persons who needs it. Especially with seniors and people who does not know how to speak english that much.
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Crew excellent calling me by name ! Only downside was no inflight WiFi
Delayed, from morning flight, they moved to evening. And said, their earlier flight is already full but we can upgrade the seat
There was something that did not work on every fligjt. No water in business class washroom and inflight entertainment system did not work in business class.
The entertainment system is a mess. Told us to connect to mypal wifi to access movies ! BUT never told us you need to download another app to watch a movie.
Not a pleasant experience from the start of booking first flight all the way through to the actually flight. Only saving grace is the food.
Food could have been improved. I expected a bigger serving.
Seats were very uncomfortable And the tv screens did not work neither did the phone charging ports. The crew was very friendly and the food was very good.
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
Leaving early was wonderful your seats are for a small person
Terrible. Not to be trusted. I missed a flight from Manila due to 3+ hours in traffic to the airport. Customer service was rude and unhelpful. I booked a new flight. The cost was steep. And on my credit card online account, Cebu Pacific charged me for two tickets, yet I'm traveling alone, one person. They are impossible to reach and pathetic customer service. My credit card company is looking into it. NEVER, NEVER fly Cebu Pacific. They will rip you off. They don't care, they don't have to. Fly another airline in the Philippines.
Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Great it a good airline but no food or entertainment as it’s a airline
The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?
It was a low cost flight, so no high expectations. The experience was average.
I was rebook by the other airpott because of the delayed flight
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
