The seats weren’t comfortable and the foot rest was broken.
Customer service in Hanoi needs work, outside of that, everything was good.
love this boutique luxury airline. crew was nice and attentive. Lounge is too small , i think they should have more area for relaxing and lounging not just to sit and eat .. feels like a cafeteria more than a lounge. overall i enjoy it. food on the plane LAX to Teipei should inprove a bit. no flavor and more drinks pls
Passengers were confused and freaking out coz the flight information wasn’t showing on the board that was running with all the departing flights. B9 gate was still showing Cathay Pacific bound for HK 15:50 was on until 22:07. STARLUX staff cameater but didn’t let the passengers go in to pre departure area until 22:45 for the 23:30 boarding time
Our transit in Taipei was disappointing. The ground crew could not tell us where the lounge was located, so we wasted 15 minutes trying to find it. The airline has a great review, but our experience says otherwise.
Serve me a meal, I fell asleep during the flight. So they passed me twice.
I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!
The crew services, the flight, the updates and our experience was awesome. Thank you.
Starlux is a great choice for long haul flights. It offers excellent foods and entertainment value. Ground staff are courteous, effective and efficient handing check-ins and understand travelers concerns. Flight attendants are equally great. They're full of positive attitudes and their goal is for traveler's getting destination with comfort and respect. Highly recommended.
My husband and I like this airlines , lt looks new ,clean & good service. Then we will fly with STARLUX again. And I love their time , it is perfect for my family. See you soon.
First international flight where the meals were not to my taste.
They forced me to check a bag. When Kayak sold me these tickets I was not informed of carry on baggage weight limits.
Nothing more to say. I was completely happy with their services.
I love EVA airline, but the KAYAK website for not in emergency, urgency and personal issues. For instance, on January 5/2026 with already booked the flight, I have a 15 hours of delay between airport when booked before as my choice. But if I want to go back home (U.S) early, then I have to contact the KAYAK office at I was in other country without phone service and nothing that EVA can do for me. Even I offered to pay more to change from another flight to go to the U.S early, not wasting at15 hours of delay, but EVA could not help me until I call KAYAK at an Island of nation. No office of KAYAK from any nation and times of difference in the world. However, everything and everyone is the best. Therefore, please KAYAK making much more easy for both the airline and passenger in some issues at the middle of nowhere in some country when no need to call KAYAK for some emergency, urgency, sick, etc or personal reference. Please, please, please no need to call KAYAK office for any changes of flights from urgency or private.
Staff show very stress with delayed flight more than passenger.
On time. Great service. Good food. Good movies. All good!
Staff’s were polite & helpful. Love to fly with Eva Air!❤️
Boarding is fast and easy for economy class, food was ok baggage policies are good
This was only a short flight, but it had a full hot in-flight meal service. I was very impressed by the skills of the flight attendants in getting the meals out and collecting the trays back without any problems, in double quick time. The meal I had was also very tasty.
The crew spoke Chinese to every Asian person. I even did not understand anything. So rude. If they don't know passengers’s nationality, they have to speak a common language in English. They lost my luggage. I didn't have it now. I don't know where is my luggage. They lost it. So terrible airline. I will never use it again.
I liked that we got to our destination safely. I did not like the “no” amenities. The plane was very cold and a blanket was only offered for sale. In fact the only things you could get were for sale. Food, water, snack, etc. I’m very surprised that they did not charge to use the lavatory. The seats were uncomfortable and did not adjust. My butt literally hurt after just a 4 hour flight. I don’t remember the cost of the flight, but more than $10 was not worth it. I’ll never fly Cebu airlines again. Ever!
No entertainment and not expected. Cabin was very cold which brought the comfort score down
Very good no problems with this airline friendly staff at checking ask you where you want to sit left on time everything easy, it’s a budget airline no food or entertainment unless you buy on the flight but who need food etc on a late night flight.
"usual delay" for an hour.. they are usually missing punctuality.
i liked that the flight crew noticed my discomfort with the small leg space (I'm 6'2") and offered the emergency row. The fight attendants were very friendly, a definite strength with Cebu Pacific. I didn't like the leg space in my original seating.
Terrible, I will never ever ever attempt to fly on Cebu Pacific. I understand that it’s a cheap flight option but they take cheap experience to the next level.
It was a low cost flight, so no high expectations. The experience was average.
Was denied early boarding for a hot seat row 1C. I asked gate attendant why I couldn’t I board as I paid extra for that seat and it’s privileges that come from purchasing it. and she said no that Cebu Pacific does not allow it. When I boarded plane finally I had nowhere to put my bag as the seats behind me had taken my overhead area. The flight attendant said that the gate attendant was wrong. I fly a lot in the philippines and to Japan and now I have no choice but to fly with Air Asia. At least they board with zones and allow rows 1-3 to board early.
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Philippines AirAsia is never on-time flight, delayed 3 hours. Everything else was fine though.
Service it was good Lower airfare and discount for loyal customer
Not a good experience. They did not have the food I ordered in advance. The crew is not offer a second snack on a 5 hour flight. The WiFi was either not working or was very difficult to connect to.
The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.
Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy
They wouldn't even allow us to bring water from the fountain on board the aircraft.
There were only 4 out of 6 that was checked in online but we’re all able to checked in once at the airport.
We had 3.15 min delay and disturbed over future connecting flight
The leg room was not made for corn fed Americans.
Clark security personnel are absolutely the worst. I was threatened by their chief of security for asking a question about what is allowed as a carry on.
