Very pleasant overall, although the movie selection could have been better.
Very pleasant experience overall, while the main course of the meal could have been better and the movies could have been more recent and with more variety.
I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!
the aircraft was fine and new. The crews can have better training. Their operations are not as smooth as EVA's. They are VERY stingy with drinking water. Throughout the entire flight, no one offered me any water and snacks. I still prefer EVA after trying out Starlux initially with lots of excitement and expectations.
Everything was smooth and professional. They could improve the raw vegan meal with fresher offerings, but otherwise they are now my favorite way to fly to Asia.
Leg space is small. Need more room for long flight.
Leg space is too small. Need to increase space for long flight.
Amazing!!! It really is good! The seats do go back far to relax so if you don’t like the person to go back, just adjust and go back and everyone goes back to settle and be comfy. Enjoy few free drinks and the little amenities they provide.
This Airline is really good! Better than Eva air for sure and more luxury. I really liked all the small details and amenities plus it really is free alcohol!
The crew services, the flight, the updates and our experience was awesome. Thank you.
Sub sandwhich for a snack through mid flight and giving a bottle water was a good idea
The flight attendants should be nicer, on my first flight I told them I’d prefer a veggie meal sometimes and then she began to lecture me about it, it was a late flight and I wanted an easy digestion meal so that I can sleep quickly. The meals were abit odd, breakfast on my last flight had eggs, oatmeal and fish, did not taste good at all, strange combination. The economy seats are very tight and crowded, not comfortable at all. Overall for the price I paid I thought I was going to get more.
seats are pitched well. you don't feel too tight.
For the price, it was better than other airlines; quality of food and service was very good.
Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
Great service. Was there a food option? I was given food (I could have ordered ahead of time?) but had no choice. I like choice.
basic and only minimum of service, they offer nothing special
friendly and professional cabin staff... seems cold and a bit aloof...
Good. Please add a non- applicable category to your questions.
Not so good, my business seat is not working properly
Nice new lay-flat seats in Business Class!! What a wonderful experience!
The flight to GES MNL sucks, there was no entertainment. There was no footrest. So the business class seat was not comfortable.
The staff was wonderful. Really took good care of me. The food was not my favorite.
love the flight but the chairs are not comfortable mostly for smaller people
There was something that did not work on every fligjt. No water in business class washroom and inflight entertainment system did not work in business class.
I can't complain. Flying with Philippines airlines was the best choice. They are the best option in the Philippines.
Everything was great, except for the inflight entertainment, which wouldn't work on my Samsung Zflip. The flight was smooth despite the heavy rains exiting Tokyo. The cabin crew were very attentive and friendly. I had the pork katsudon, which was very tender and flavorful.
Expensive and yet uncomfortable. Was told by the crew to get back to us for the breakfast meal but never returned, my child was hungry
Flight left on time landed early, Crew was great , never an easy job. Bags arrived in a timely manner . Good job all in all.
No entertainment and not expected. Cabin was very cold which brought the comfort score down
Your check in lines were terrible everything else was great!
flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..
It arrived 18 minutes early. Attendant are good. For baording , they should improve especially carrying thru bus.
Super delayed. Delayed to get the bus, delayed to get off the bus, delayed to take off.
exceptionally good with the particular flight because no delay. hope that happens for every flight
Boarding had us in a tunnel with no AC for 15 minutes. Not planned well. And you have to pay for water, get at airport
Kind of worried due to typhoon but yeah we can't do about nature thing. So okay naman kudos to all crews and pilots for the safe landing.
it was good experience though we wait for a minutes in the railday due to no available parking. Keep it up all..
I was memorable! THIS FLIGHT WAS ALL ABOUT WAITING! WAITING TO BOARD SINCE FLIGHT WAS DELAYED. WAITING IN THE RUNWAYS NO AVAILABLE PARKING BAY. FOR THE LAST TIME WAITING FOR FOOD COMPENSATION
The flight was delayed by an hour . Traveling with 75 year old father was difficult and then when he asked for water he was asked to purchase :-) . Overall just an ok experience.
Overall service is good, the only thing I would like airasia to improve is there seating. Their seat handles are broken as well as the back rest
Boarding with air asia is excellent via organized lines by zone except when there is only 1 gate agent and no scanner, only by tearing tickets??? Crazy
The flight was supposed to depart at 9:25. It departed at 9:00. Im glad we were early and did not miss it.
They wouldn't even allow us to bring water from the fountain on board the aircraft.
Premium seats should have legroom this one didn't have it. I had 2 free checked bag but I got charged for while it shows on my reservation
Terrible airline! This airline just ruined our family vacation due to a 12 hours delay as a result of their operational issues.
Too many flight delays. Airport terminal serving Boracay needs upgrades.
Over 6 hours delayed.. using philippine air fleet planes are beat up dirty and uncomfortable. Have been flying air asia for over 4 years from Manila to Tokyo and kansai as well as several local flights from Manila to Bacolod and Cebu.. 3 planes were down for maintenance and caused havoc.. need to invest in new fleet or seriously clean and upgrade the existing fleet. Will not be flying anymore until fixed. Several options out there now to choose from as air asia prices have skyrocketed.. no point in using them anymore . Severally upset passenger here. They can’t even manage the queuing of Zones for boarding as it’s a crab fest free for all now. No discipline and let the passengers in line to board just run into any lane possible.. and priority luggage?? Forget it I’ve paid for it for the last 6 flights and never got it first.. air asia has turned into a expensive joke.. use Cebu pacific or zip air now..
We had three flight delays before eventually taking off 3 hours late. Inflight service was very limited, but it was a relatively short flight. Luggage was delivered promptly.
