Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Pros: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Cons: "Everything was great!"
Cons: "Many changes and mistakes"
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
Cons: "Baggage delayed for days"
Pros: "The flight was on time and the staff was friendly"
Cons: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
Pros: "Great seats (Premium Economy) and very friendly crew."
Cons: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Pros: "Short leg room"
Cons: "Better snack and more leg room"
Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Cons: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "I observed that the crew were doing there very best to help with the passengers and their concerns. I also saw that they were on top with regards to cleanliness especially the lavatories. I also like how they treat each and everyone with respect especially the older people that we are with."
Cons: "PAL - Plane Always Late! it seems that this meaning to the acronym sticks really good with our flag carrier. I was observing and trying to get some information on what is happening or reason for our delayed flight but to no avail. The captain's explanation makes no sense. With a 3 hour delay, I knew and felt that It would not be a great ride because right from the very start it already started wrong. I was already stressed out from the very beginning even though i saw in the cabin crew's effort and super great service towards especially to our older passengers their dedication and passion to serve. I was really looking forward to this flight but I guess this was one of those days that all you could do is close your eyes and stretch your patience. One other bad experience was getting on Terminal 1. Great improvement but it could be still better. Can't connect to Wifi (its asking me my number on the US when I did not sign up for roaming and for sure will not be able to get the code that they will send on my number) Last year was better, just log on and boom! Impressively lightning wifi speed connection. No questions or log ins and you can safely assure and text your relatives waiting patiently outside that you are there waiting. I just wished we went to Terminal 2 instead. But I guessed it will also be the same because everything started on a bad start with that 3hour delay. They were lucky most of the passengers were excited to be home and sleeping!"
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Pros: "Take off and landing on time."
Cons: "Very cramped...par for the course."
Pros: "Broken tv control and head sets x 2 wish I could have used my bose"
Pros: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Cons: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Pros: "I liked that the lady at the front desk turned us away and we weren’t able to board our flight due to not having a passport that extended out six months to expiration."
Cons: "I did not like the fact that I booked my flights months in advance and would have done this adjustment with Our ample time and not one person informed us about our passports from kayak or Philippine Airlines. It was disgusting that I had to lose my flight and not even receive any kind of courtesy from them or you as far as even a partial refund or any kind of acknowledgement. We just booked other flights without your product. Terrible experience. i am just appalled at the kind of service kayak offers."
Pros: "The staff were courteous is very helpful ,the food was okay. In flight comforts were provided such as blacked , eye mask etc. iPads were provided as there was no built in tvs on the plane which provided a good inlight entertainment system. Overall this was a good experience as value for money as the price was cheaper than many other direct long haul flights"
Cons: "The plane it’s self was quite old and tired - with no TVs however iPads were provided which was not a huge difference. There was not a good selection of beverages on this flight -most had ran out prior."
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Cons: "Flight was delayed"
Pros: "nothing to really like. the crew and staff were very friendly"
Cons: "kind of hard to believe my other flight through PAL was the best I've taken. This must have been an older plane or something. No entertainment minimal leg room. Must have just been luck of the draw"
Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Pros: "Clean and new airplane. Good screen Nice staff good space between the seats"
Cons: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
Cons: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
Pros: "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
Cons: "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."
Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"
Pros: "Crew service"
Cons: "No announcement for boarding and flight delayed."
Pros: "got lucky and no one sat next to me. Boarding was fast"
Cons: "No Entertainment module, have to pay for Wifi"
Cons: "Seats were very small. Think Asian size. I am 5foot 10 inches and it was a struggle to sit there for 3 hours. There is no tv on the plane. They want you to use your personal device which I would not do as this would drain my battery. There is no charging station on the plane. 3 out of the 4 PAL flights were delayed each by two hours or more. I would not take this airline again. I got a cheap fare of $600 roundtrip and now I know why it was so cheap. The airport in Manila is so shitty limited seating and limited choices of food."
Pros: "On our return flight from Narita to Manila there was this family with 3 little kids and seating directly in front of us , the little girl cried the entire flight of 4 hours every 10 seconds and the mom didn't do anything to calm her , even wearing a headset I can hear the girl crying. The crew should have done something to seat them at the end but they were seated in the middle. Was so annoyed ! Flight attendant were slow taking our empty food tray. 1/2 hour later or more before they finally take it. No addt'l crew to give drinks after the meal."
Cons: "To small and old seats. I am so tiny already but I can bump my elbow to next person seating. No leg room."
Pros: "Earlier arrival in MNL on the return flight than expected. Everything went smoothly."
Cons: "Delay in flight from MNL to LAX but not really that much of an issue considering traffic in LAX on a Friday night. Online check-in was not working for the return flight to MNL on Dec 30. Was a little too strict on the check-in luggage. Should consider total weight rather than per luggage piece."
Cons: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
Pros: "Very interesting experience at Manila airport. Their transfer system needs refining and modernising. It was a very difficult and harf to understand process"
Pros: "Friendly service from check in to arrival, smooth flight despite the two storms near the Philippines that time."
Cons: "Nothing I can think of right now. The flight was perfect. Thanks."
Pros: "That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney"
Cons: "The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve."
Pros: "The flight attendants were pleasant"
Cons: "The food was horrible and not really a choice. The children's meals should be more simple like fruit and chicken and fish without sauces"
Pros: "Seats were quite good"
Cons: "Appalling service, not once did they attend to requests. No entertainment"
Pros: "Direct flight"
Cons: "No in-flight entertainment"
Pros: "Just an average airline nothing special"
Cons: "I was 2.5 kg over my carry on and they charged me 100 dollars no other option was given they told me I would throw things away to save money"
Cons: "flight cancelled. had to go to airport to correct. had no phone number or email to get hold of airline"
Pros: "Short flight but no problems."
Cons: "Air traffic into and out of Manila is heavy and causes delays. We waited 19 minutes to land coming into Manila."
Pros: "This was a good flight for the price, I didn't pay a lot and got more than I paid for. Service was OK. Not great, bot terrible, maybe the word I am looking for is "offhand"."
Pros: "Pleasant crew members."
Cons: "One hour delay to take off due to congestion in Manila."
Pros: "the flight was comfy"
Cons: "some drinks!!!! NOT alcohol but like water or soda."
Pros: "Not Satisfied"
Cons: "Need improvements"
Pros: "Friendly staff; value for the money"
Cons: "Boarding procedures not very organized"
Pros: "The boarding and landing was okay."
Cons: "Crew don’t engage well. Plane smells like poop the whole time."
Cons: "Seats that recline and quieter announcements especially the game"
Cons: "Check the general volume off their audio system (recorded voice messages/info/guideline) for the passengers on the plane. It was too loud."
Pros: "All the crew were super pleasant and friendly despite attending to very rude European passengers."
Cons: "Keep up the excellent work!"
Cons: "Want to have a USB charging port on a seat"
Cons: "Boarding is a fiasco with cebu pacific they should try zones and separate lines like japan!"
Pros: "I missed the trip. Can you help me with the refund or part of it?"
Cons: "I missed the trip. Can you help me with the refund or part of it?"
Pros: "Exiting the aircraft."
Cons: "Stop charging passengers for water."
Cons: "Improve on the congestion of DVO"
Pros: "Crew was professional and seats were comfortable."
Cons: "It is almost a given that most domestic flights to Manila are delayed and our flight was 1 hour and 10 min delayed. Fortunately, I was getting frequent updates that helped with the planning on when to leave for the airport."
Pros: "The plane"
Cons: "Be ontime"
Pros: "Nothing about lastminute.com"
Cons: "Lastminute.com rebooked my outbound flight two dat past the original booked date then left the return flight the same which meant the return was before the outgoing. Then to make it worse they tried to charge me additional 80 pounds to change the return ticket."
Cons: "I had the fattish person next to me who had most of his body in my seat."
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "No thing about this flight"
Cons: "Not good good on board they don't have variety of food no credit card accepted"
Cons: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Pros: "Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary"
Cons: "Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?"
Pros: "The timing of the Cebu Pacific flight from Bali to Manila was fantastic. Short immigrations lines in Bali and upon arrival in Manila. Seats were better than expected, although we paid extra for the 2nd row. Crew was professional."
Cons: "We pre-ordered food and it was soggy and over cooked. Not worth it. Flight left late. Flight attendants were not helpful,"
Pros: "Cebu pacific is one of airlines who prescribe to a pay as you go additude. Be prepared to pay for everything after you pay for your ticket 7kg carry on max limits pay for the food you may or may not eat, and if you get cold easily bring warm clothes. No joke this was the coldest airplane I have ever been on in my 15 years of travel, so cold in fact that upon taking off you can hear the ice crystals breaking loose and traveling through the air system. I am going to say that the plane was in good condition and the flight attendants and pilot crew seem to be well trained as well as very polite."
Pros: "No hassles check in"
Cons: "Despite baggage being checked through from HK to Davao, Cebu offloaded luggage in Manila and failed to forward."
Pros: "Early and on time"
Cons: "The Allocation of 5 kg per customer for the check in was too small, and they didn’t have an option to upgrade or increase"
Pros: "Landed early"
Cons: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Pros: "Flight was ahead of time. Friendly crew."
Pros: "Flight was cancelled. No information about refund"
Cons: "I BOUGHT ANOTHER TICKET WITH PHILIPPINE AIRLINES, WHICH LEFT LATER, TODAY AND I HAD NO PROBLEM. NO EXCUSES. SO I PAID TWICE FOR A TICKET TO MANILA FROM BANGKOK. THE BIG PROBLEM IS EVEN WHEN I GOT TO THE AIRPORT WAY AHEAD OF TIME, THE CEBU PACIFIC PEOPLE, JUST DO NOT CARE, THEY DO NOT GIVE A DAM. THIS HAS COST ME A LOT OF MONEY. AND TIME AND STRESS, THERE IS NO REASON TO NOT LET ME ON THE PLANE. I GAVE THEM THE INFORMATION, THEY NEEDED. THE SAME INFORMATION AS I GAVE PHILIPPINE AIRLINES, THAT I DID FLY WITH. I AM SO DISAPPOINTED IN THE HORRIBLE TREATMENT I RECEIVED TODAY."
Pros: "No fuss,simple budget air travel"
Cons: "Nothing,does the job for a 1 hr flight"
Cons: "Its a shame—Singapore is a first-class city and its people are beautiful; except for one zealous person who made it her goal to ruin Singapore. Cebu Pacific (MNL) required our umbrella to be checked-in without incurring additional expense since it does not make sense to charge us because the umbrella price is way less than the shipping cost. However, Cebu Pacific (SGN) Counter Supervisor was rigid and unprofessional; she wouldn’t listen to reasons and logic. She said that this is SGN and not MNL and therefore, its totally different. She was correct because we were able to go home and security did not say anything about our umbrella. Basically, we do not have to check-in our umbrella in the first place. But the Supervisor was adamant and combative regarding our umbrella. We told her we’ll just throw it in the trash can instead of shipping it."
Pros: "we had a very tight connection from landing in Manila to catching our flight to El Nido. Cebu's team lead us through the check in process to expedite and save time and even ordered a special shuttle bus for us to take between terminals at the airport. I was very impressed and will be telling everyone I know how great Cebu is."
Cons: "Nothing. All good."
Cons: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Pros: "They put me in front row...nice crew"
Cons: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Pros: "Landing was smooth"
Cons: "Delayed by 2 hours!"
Pros: "Crew is great"
Cons: "Ticket agents are awful. Very horrible on baggage"
Pros: "I was as european preferred being offered a seat at the emergency exit, if I was healthy and able to assist..leaving me much more leg space.....being not so small and tiny as many asians.... !!!"
Pros: "Late arrival of plane meant knock on problems with air traffic in manila... over an hour late ... cebu airlines ok but system poor"
Cons: "Unfortunately delays caused by late arrival of plane - 1 hr late"
Pros: "Nice modern plane, great crew."
Cons: "Modern compact seats not very comfortable, and very little kneeroom. But fair prices, so overall a good value."
Pros: "Crew were friendly"
Cons: "Poor food options. Seats were cramped for me (I’m 6 foot tall). No logical boarding organisation (free for all)."
Pros: "All - Competitive price and service"
Cons: "Nothing - No negative experience with CP"
Pros: "I'm so sick of this HORRIBLE Airline,. I could not check in online and even called them, they said oh SORRY SIR ,( TYPICAL ) AND WANTED ME TO PAY $595 for my bags on a $290 one way ticket,. Never AGAIN WILL I FLY THESE IDIOTS AIRLINE"
Cons: "I like my choice to fly another airline and that I'm able to deny payment for the flight thru my Credit Card,. ASIANA airlines for $300 and bags included"
Cons: "One of the tightest legroom. Said they were giving out sim cards but never got one even after asking for one. It was ok that we didn't get one but not ok that 2 crew members said they will get us one and never did. If you don't have it, just honestly say you don't have enough. Or just don't offer it in the first place!! No drinks... not even a glass of water without having you pay for it."
Pros: "There is nothing to like about Cebu Air"
Cons: "They're totally classless-inprocessing stinks, charge for just one bag, charge for food, and then run out of everything except potato chips. Cebu Air is the bag-lady of discount airlines!"
Cons: "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
Cons: "No staff available to print out boarding passes at the check-in counter or the gate until right before boarding. Flight was delayed without any good reason."
Cons: "No wonder Taoyuan International Airport is one of the worst airports in the world. Even if you have checked in online, there is no separate counter for baggage drop."
Cons: "CUSTOMER SERVICE"
Pros: "The comfort of the seat"
Cons: "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
Pros: "Our flight was delayed for 2 hours, and those people who are in charged for opening the gates for boarding was clueless to what row or zone are they welcoming first or what not. The lines were long and people were disappointed and unruly."
Cons: "Trained your staff!!"
Pros: "Decent fare; organized boarding system"
Cons: "Delay both ways;"
Pros: "Good looking flight attendants"
Cons: "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
Pros: "Best plane landing I have had in a long time"
Cons: "Take off delay from HKG"
Pros: "After check in"
Cons: "Check in"
Pros: "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
Cons: "Once on board all was fine , the flight was delayed by 27 minutes"
Pros: "I guess sometimes it's cheaper than other airlines"
Cons: "There are always delays"
Cons: "Super delayed flight, no special lanes for those who web checked in already and dirty seats"
Cons: "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
Cons: "This has worse delays than any airlines I've tried."
Pros: "Nothing. There’s nothing to like on air Asia. I don’t understand how they won best low cost airline. But lol, it can’t even properly fit a 175cm/62kg man."
Cons: "The flight was on time. The food was disgusting. Ordered chicken adobo and it came in a form that I guess even a dog won’t eat it! Even my cat food looks much better, and it has the sauce. Their adobo missed the... adobo sauce. Flew twice with them but nah. Not gonna do it again. And I’ve got more than 10 low cost companies. Cebu too. And all European low costs. Cebu, is much much better than airasia. At least their food is delicious and you have enough space."
Pros: "Crew went out of the way to assist us after a terrible checkin experiance"
Cons: "Received a notification that flight was delayed and given an option to reschedule after we checked in only. Checkin countervseperated my family and I even though we checked in early. Sent to Lounge and forced to pay even though directed by them."
Pros: "Flight attendant service"
Cons: "Flight cancelled the previous night. Forced majeur. Whatever. No explanation given. Had to book a hotel overnight."
Pros: "We arrived safe & sound"
Cons: "The flight was cancelled on the way there and on the way back without any notifications. On the way there, I had to run through the airport to catch an earlier flight. On the way back, I waited 4 hrs to catch a later flight. Air Asia did not compensate for my valuable extra time wasted but in addition charged a $30 USD bag fee each time. I will never fly with Air Asia again and will advise friends and family to avoid Air Asia."
Pros: "It was wonderful I bought another round ticket for my wife I be there next year and use you again"
Cons: "Having to pay luggage check in"
Pros: "Flight delayed."
Cons: "Some food that we bought taste good"
Cons: "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
Pros: "Staff on the plane were nice."
Cons: "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
Cons: "poorly trained staff late could not hear announcements no one in departure lounge to assist travellers will never choose them again - consistently poor"
Pros: "I don't like anything about this airlines, they charge us for our luggage. They were late, you couldn't confirm flight online. I WILL NEVER TAKE THIS AIRLINES AGAIN!"
Cons: "It was delayed twice on our trip to and from. They give box lunch of meal to compensate the 2 hrs delay. Very poor in information. Wish it could have been better because our stay in the province was great except the flight!"
Cons: "Had no idea that the maximum for a checked bag was 10kgs (which is nothing if your bag is large enough to check). Having already paid to check a bag I had to fork out another $100 to check my bag (a mid-sized duffle) what a total rip-off and bummer. Then there was the drama about whether I could take my scuba regulator through security or not and then there was the drama about a tripod and then there was the flight! No food (unless you had pre-booked it) and then you had to pay for water.....a new level of low class in low class airlines."
Pros: "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
Cons: "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
Cons: "This airline is a complete joke They have NO IDEA what customer service is Three of us had to rebook an earlier flight, same day as original ticket... NO REIMBURSEMENT, had to pay for three more tickets They broke a fragile purchase and said, too bad. Again, zero compensation. Fly with CEBU AIR!!!!!"
Pros: "The cabin crew were polite."
Cons: "BAD COMMUNICATION - The flight was delayed and they sent me an email however no details were ever updated on the screens in the terminal. Once at the airport they knew the flight was late but never updated the boarding time. I had to get up every 15 minutes to ask someone. At one point there wasn't even a jet but the screen said the flight was boarding. Boarding area is this small contained seating area in the airport with very limited food options (an issue when you sit there for hours). The plane was filthy and oddly enough you cannot bring your "own food" onboard you must buy everything onboard...even a bottle of water....which you will need have queuing on the tarmac to get on the plane. You have to pay in local currency---they won't accept a credit card. You have to board a bus, to be driven, to then walk, to then queue on a tarmac, to walk up a stairway to get on the plane. The weight restrictions on luggage are ridiculous. 7 kg allowed on cabin bags which are weighed otherwise you stand there an unpack because there is a different charge for in-person purchase of luggage versus online. Bring a shopping bag, unpack your carry-on, weigh it, get your tag (cabin baggage), walk away from the checkin country and put the items back into your carry-on. Lastly, they damaged my luggage. Note: if you use this airline, tell them you have breakable items in your suitcase and get a fragile sticker put onto all of your checked bags to keep them from being tossed like the Samsonite gorilla."
Pros: "Check in was fast, crew was helpful, provided meal in airport for long flight delay"
Cons: "The airlines was great overall. Friendly staff, clean planes. My complaint, albeit a minor one, was that they didn't offer any type of free snack or drink. Most American airlines offer this and it's expected from most foreign passengers. Secondly, our plane was delayed about 5 hours for "traffic congestion" at Manila Airport. It looks like they only have one plane that travels the Puerto Princessa to Manila route so keep that in mind if you need to be somewhere on time. Philippines Airlines and Cebu Pacific Air had multiple planes coming and going durongbthis delay. I saw not a single AirAsia plane durong this delay. They sent an update email about a week or so that the flight was being moved up 2 hours, but no text saying that the flight was delayed. We could've spent an extra half day in El Nido if we had known. But still, I would probably fly with then again."
Cons: "The flight was delayed twice adding up to a five hour delay. The crew gave no reason , no apology, complete lack of communication was astounding. When i mentioned it to other travel agents they all said the same thing, Air Asia is always delayed, i was told to use other airlines. Indeed, while awaiting my flight to Manilla I saw 2 Philippines Air flights depart on time. One of my fellow travellers had given themselves7 hours between flights and missed their flight to Dubai because of the delay."
Pros: "I'd like my money I spent on a hotel back"
Cons: "Multiple delays of my flight cost me a full day at Boracay (not just on paradise island, but also the money spent on hotel for that day). Flight was pushed back 8 hours, so didn't end up getting to Boracay til 1AM. THANKS AIR ASIA"
Pros: "everything was ok"
Cons: "Does not leave on time."
Pros: "The price the price the price"
Cons: "You get what you pay for."
Pros: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "Nothing since we all got sick and tried to cancel the trip. The HELP and LIVE CHAT feature they have is worth nothing! After they kept me on for 14 minutes the first time, kept saying I was first on the waiting list and will be less than ONE minute. This took at least 12 minutes before I repeated that, and did this 3 times. Also, trying to see how much luggage allowed, ticket indicated 32kg each but avoided to say clearly allowed to check in or what? Tried to find out more, but not possible through their website. If are allowed or not allowed must tell us clearly so know how to plan, from the start, rather than surprise me at the airport with a big over weight!"
Cons: "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
Cons: "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
Cons: "The plane was late for 1.5 hours!! We almost missed our next flight from the same company ant the staff didn't want to help us at all to get to the next flight no matter how much we asked them. Unbelievable!!!"
Cons: "Delayed for 2 hours without any informations ..."
Pros: "We eventually made it to manila. That was the only positive of the flight."
Cons: "I received 3 emails alerting me to the fact the flight was delayed. The first blamed operations and estimated a 45 minute delay, the next 2 had the same explanation but with a 1.5 hour delay. The final count was almost 5 hours. The terminal was sterile looking with awful lighting, and uncomfortable benches. There was no wifi (free or for a charge), and updates from the ground crew were few and far between and generally only happend after a question from a customer . They provided a meal due to the delay(there is no food in the terminal except a small kiosk that closed earlier that evening), but a greasy chicken leg and ball of white rice don't do much to make up for losing 4 hours of sleep before a 20 hour trek to America the next day (rather the same day as we got in at 330 am). We will never fly through manila or kalibo again as a result of this trip, and never again fly airasia."
Pros: "Not much but the flight crew was alright."
Cons: "I've taken AirAsia twice on my travels in the Philippines, one of the times, the flight was very very delayed.The other, they changed the flight time 2 hours AHEAD of schedule and made that flight the last flight out for a day. Called the customer service hotline and they have terrible customer service, did not really come up with any solutions and I was placed on hold numerous times for a very long time. I ended up having to wait until the next day to get on a flight, which made me lose a day at my other destination."
Cons: "AirAsia was close to 2 hours late, for both flights."
Pros: "Friendly staff and plane was comfortable and clean"
Cons: "Flight was delayed for 3 hours returning from Palawan"
Pros: "Very organized on board and staff is very professional."
Cons: "It would have been nice if drinks were complimentary."
Cons: "Our helper who got the ticket were made to pay for her carry-on baggage because the allowance was only 2 kilos. The penalty was almost the price of the ticket. I already paid for the check in baggage which is around a third of the ticket cost. Next time you know, you will pay just to use the toilet."