Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.
The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.
I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy
Everything is smooth. Very good. Except flight arrived SFO 30min late.
Got dinner and breakfast! They had mahjong game in entertainment system. Current movies. Loved the slippers, sleeping mask packet. Great experience for a long flight
Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.
Majority of the movie entertainment loaded in the aircraft were quite old.
Passengers were confused and freaking out coz the flight information wasn’t showing on the board that was running with all the departing flights. B9 gate was still showing Cathay Pacific bound for HK 15:50 was on until 22:07. STARLUX staff cameater but didn’t let the passengers go in to pre departure area until 22:45 for the 23:30 boarding time
Preboarding food selection is an excellent idea. On the other end I did know the choice. People in my area know the choice. It ends with I got my meal till most of them are half way to finish their meal.
Everything about this airline I like! Will definitely choose Starlux over any other airlines out there when it is available!
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
The crew are amazing. Very professional, polite, kind, and accommodating.
Staff was so nice and very helpful with directions aswell!
It was our first time flying with China Airlines and had a very nice experience. The airline staff & crews both on the ground and air were very nice. Food on the plane was very good. Will recommend it to family and friends.
staff are super nice and effiecient! It was a very comfortable and relaxing flight
Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.
It was a 2 hour flight to Taiwan. Lunch was served. China Airlines goes above and beyond for their passengers.
I really enjoy flying China Airlines always had great expereance
The crew was always polite and pleasant, but our flight was delated by almost an hour.
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
The seat that I got this time is really good.
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Comfort, don't think I will fly United again not worth the money to be packed in like a sardine.
The head flight attendant made the trip excellent. He was very accommodating.
Staff are not helpful, our flight was cancelled due to aircraft problem
My experience with the united usually is a really good one. But however, on this particular trip going back to Hawaii from Manila, our flight had gotten canceled. However, the crew handled everything just right, but the Specialist team did not take care of their first class customers very well, Because I lost my first class seat and witch I'd paid for $3879.79 and ened up flying.... Economy on the way back and I have a medical condition to ware i cant sit in Economy seats for very long....And I have to fly first class for a reason, but they told me there was nothing they could do about it. But yet they have an itinerary to follow And It looks to me like they just let anybody grab those first class seats before they took care of the people that have already paid for them!! So when a flight is canceled, they should take care of their first class ticket payers... First because we pay big money for those seats And we count on those accommodations in those benefits... For real good reasons, that's why we pay that kind of money. I'm expecting at least half of A. Refund back to my credit card for you for this...And if I don't get it, I'll never fly united again, it's sad that this happens And some things are out of our control, and I totally understand it, but at least handle your first class holders first before all.. That is what we pay for.
Our seat tv didn’t work All the rest was perfect
Airline did not explain reasons why flight was delayed two hours. Explanations were badly needed and rarely provided. Problem seemed to clearly be the airline’s fault and not the fault of the weather or airport.
I like that it was a direct flight from MNL to SFO but it was such an old plane with worn out facilities. I bought my ticket in first week of November but I still had to pay extra $54 just to get aisle seat 38C. Realizing it was a long 12+ hour flight, I tried to find exit row or bulk head seat but none was available. I was forced to pay another extra $175 to get seat 35C which was shown as "Economy Plus" which I expected to be more legroom, more seat recline and better food. When I reached seat 35C, it wasn't any different from an ordinary economy aisle seat, to my utter dismay! No extra legroom, not extra degree recline, no better food, not even slippers! I felt cheated paying extra $229 and didn't get the supposedly better "ECONOMY PLUS" 35C seat! Besides, I still had to board in group 5! Toilets weren't kept clean and dry. More senior flight attendants weren't as attentive and prompt during meal service. Many times they brushed the carts right into my shoulder or knee. To help them out, I also had to walk up to the galley to get water myself. Now I worry about my return DEN/NRT which I paid extra $300 for United Premium Plus 21C if it is indeed Premium Plus!
