Counter personnel were friendly and professional. Assured me my bag would reach Bangkok without having to get it and recheck it for my international flight from Seattle. Also printed out all of my boarding passes for my trip.
Was not able to buy wifi on the plane given, not available for economy tickets. Was not clear when buying the ticket that this was the case.
The food was amazing good especially for evonoply. The seats were comfy more then usually..crew was very nice and helpful.
The overall experience with STARLUX was phenomenal. One of the best highlights for me was the smooth landing in LA(smoothest landing I’ve experienced ever) and the attentiveness of all your staff from check-in to boarding. Also, flight left and landed between airports on time. I highly recommend Starlux to my family and friends and I’m excited to fly with you again.
We are scare because almost missing the fligh from Seattle to San Diego ! Starlux not have enough members for servicing with wheel chairs? We almost left behind , so we must walking !?
I liked everything but I flew business class and StarLux booked another passenger and a one year old , in business class The child cried 80 percent of the flight, the flight was a long 13 hour flight. I’m 75 and I have 10 grand children, I love kids But with that said it still made it not and enjoyable flight. Ask your great flight attendance what they think of the situation, they had to deal with. Let me know what they said Respectfully, Al Eaddy
Everything is smooth. Very good. Except flight arrived SFO 30min late.
Got dinner and breakfast! They had mahjong game in entertainment system. Current movies. Loved the slippers, sleeping mask packet. Great experience for a long flight
Th tray was dirty when pulled it out. Still oily and food stains can clearly see last trip cleaner did not clean well. The toilet sink water did not drain quickly enough.
Everything about this airline I like! Will definitely choose Starlux over any other airlines out there when it is available!
Excellent. All well and accommodating. Clean and very good food. Peaceful travel experience
Always on time and flight crew were great. Boarding in Manila was a bit chaotic and disorganized compared to Incheon.
Never had a flight delay issue with Korean Air, that's why I always go with this airline.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
Food choice could be better, plus the crew can walk around and offer snacks and drinks. Also the air-conditioning onboard blows high speed, and very cold makes the trip uncomfortable.
Always have great flight experience on Korean Air. Glad to have been able to book this on Kayak/Under Pricer this year!!
The food is always good and that flight was particularly good.
Absolutely wonderful,love the big clean plane specially the good food.
I’ve always been impressed by the cleanliness of the toilets or, at least, its frequent monitoring, cleaning, and toiletry replacements. The in-flight service by flight attendants is superb.
Really good! I like all the crew, they were so nice and very efficient.
When requesting water, make sure, as a passenger, you specify cold or ice added to your cup
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
We really enjoyed our flight to Seattle. The food was great and service was attentive.
Staff was so nice and very helpful with directions aswell!
It was our first time flying with China Airlines and had a very nice experience. The airline staff & crews both on the ground and air were very nice. Food on the plane was very good. Will recommend it to family and friends.
staff are super nice and effiecient! It was a very comfortable and relaxing flight
Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.
It was a 2 hour flight to Taiwan. Lunch was served. China Airlines goes above and beyond for their passengers.
I really enjoy flying China Airlines always had great expereance
The crew was always polite and pleasant, but our flight was delated by almost an hour.
In between two meals period they're not providing something like banana / cup noodles or bugger. It's really fell sad that I was asking have to wait for 3 hours for second meal. (breakfast)
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
More meal choice. There was only pork, beef and shrimp. I could not eat any of it and they had no alternatives
The only notable problem was bathroom facilities. Only one toilet for far too many people, and dirty nearly all the time. Both otherwise, Cathay Pacific is great. Wonderful staff everywhere.
I didn't see any flight attendants offer coffee or green tea. There was regular drink service but after a short meal was served didn't notice that happening.
Super delayed. Unnecessary. Need more competent people doing logistics to keep things moving on time. Totally unacceptable.
Short staffs, I ask stewardess to bring me cognac twice during dinner but they didn't bring it!
Mediocre. Nothing special. Bad airline food Never received the food I requested Slow response from ground staff concerning my wheelchair. I was left at a holding area and had to walk the distance to the gate. In Hong Kong
My biggest complaint is the comfort and no good movies to choose from. My headphones didn't work either. 😔
Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .
Flight stewards were sometimes short when passengers made requests at the same time. The requests were simple but a smile & a remark of "I'll get to you soon" instead of a curt & passing "Wait a minute." Flying is not cheap & good manners should be a given when taking care of people cramped in seats for longer than ten hours. The food tasted great but doesn't look appetizing. The mid-meal break food or merienda were great in the last two flights I was on.
It was amazing with great service. But the seating could have been better if there was ample arm rest areas
Flight attendants did very well, they were all friendly and very helpful .
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Great. Always great service and their pilots know how to land planes properly
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
