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An excellent experience. The aircraft, crew, services, and amenities were all top notch for an economy class ticket. It has been quite a while since I've had this level of service on an airline.
An excellent experience. The aircraft, crew, services, and amenities were all top notch for an economy class ticket. It has been quite a while since I've had this level of service on an airline.
Everything about this airline I like! Will definitely choose Starlux over any other airlines out there when it is available!
My husband and I like this airlines , lt looks new ,clean & good service. Then we will fly with STARLUX again. And I love their time , it is perfect for my family. See you soon.
Great experience! Food, staff, Entertainment Center, leg room was great!
Very new plane with premium economy seats reclining to 45 degrees, more than most other competitors. Staff service was excellent and friendly.
The plane is very clean. The selection of movies is excellent!
Starlux has now won me over from all other airline for Asia. They are friendly and very serviced focus with us passengers.
Great ! The services of crew members were excellent. The pilot did landing smoothly.
First time on Starlux. I was impressed. Very eager to assist flight crew
Premium Economy on Starlux- a worthwhile way to cross the Pacific. This is a great premium economy experience. The seats are comfortable, wide and provide decent foot rests. The seatback TV is large, high resolution and plenty of content. Bluetooth connection for your headset and control from your phone is available. Food was decent and in line with the cabin class. The seat could be improved by providing more lower leg support especially for taller guests (6ft myself). Cabin crew will be moving up and down the aisle a lot since the galley is in front.
Fast and efficient boarding. Flight was on time. Service was very good for our long flight. First time flying with this airline and I would highly recommend.
Eva Air's Business Class is pretty decent. With the given price, I think that the food can be better.
Pleasant, comfortable, and entertaining. All told, ZERO issues with it. And sadly, so far the flight was WAY more comfortable than the hellhole that is "Lambug Beach Resort" at Badian Beach!
It was a pleasant fly with Eva Air from NYC to Taipei. The crew were friendly and the food was exceeded my expectation.
Eva air is a good airline. The seats on the way to Taipei could have certainly been more comfortable, but all in all it was a pretty good experience.
Overall the flight was what might be expected for a long haul flight to Asia in economy class. The cabin crew was attentive and the food was good. Boarding was fairly fast and easy. The one thing I found frustrating was the EVA app. It is terrible. Trying to do anything on it was almost impossible.
EVA would not help with ticket issue since they were purchased through a travel agency. Even though it was EVA ticket stock. Travel agency Budget Air didn't reissue ticket after airline change which I didn’t learn until trying to checkin on Christmas Day and there was no contact number for the agency to help. I will never use Budget Air to purchase flight again and disappointed in EVA’s refusal to help. Thankfully just under 12 hrs before departure someone from the agency was available to reissue tickets. I was starting to think we would not be flying and the stress trying to resolve was completely unacceptable.
seamless check in/ friendly staff, food is good, always love flying Eva Air
Very uncomfortable and crowded seats in economy. Flight attendant refused request to move to nearby unused seat with more legroom because “It was more money for that seat”. It was also near impossible to reach airline directly by phone. Waits upwards of an hour and not very helpful customer service representatives after long wait. Cannot recommend this airline.
My experience with Eva sir was good except the long walk in LA Lex, that was inconvenient for my age,
My flight to Los Angeles was canceled Had to book another flight and you charged me extra $500 Very bad experience
Decent flight, staff was very good, especially with the turbulence during the flight due to weather. Comfort was about par with other airlines but since it was a quick flight, was not much of an issue for us.
It was a 2 hour flight to Taiwan. Lunch was served. China Airlines goes above and beyond for their passengers.
Better training to have qualified crews and services. My flight was from around 12 midnight Friday Taipei to Vancouver. After two hours first meal (2:00 Am -8:00 ) no crew available for even asking for some water. I was even willing to pay for water. For breakfast after 8 hours the only drink was tea and coffee no water or juice.
3 of the 4 flights had delays despite the weather being fine, but still managed to make all connections
Ask flight attendant for water during flight and she was a little rude get the water.
Staff were good and nice. There should me 3 meals instead of only 2 and snacks.
For a long-haul flight, the crew did a very good job of keeping the lavatories clean and the aisles clear.
The plane was an older model and the entertainment was hard to enjoy on those small screens. I struggled to see clear anything I wanted to watch. The seats where a bit uncomfortable but for a 3 hours flight it was pretty ok. The rest of services were excellent. Highly recommend China Airlines to others.
The check-in crew at SF did not put on breakable glass stickers on check-in baggages which caused my antique whisky bottle to break during transportation.
The overall flight went well and the aircrew was pleasant.
Cathay Pacific seems to be an airline in trouble and on its way out. Lots of broken or poorly functioning things like entertainment screens, seats, and enough well trained staff to handle a full flight. Sad...
The flight crew was exceptionally good. Personal needs were well met. The food choices were very nice.
Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.
The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.
While I was in great pain, the seat was sufficiently comfortable to allow me to rest and not be in so much pain.
we were upgraded which was a blessing and tender mercy for us. I fell the day before and was in extreme pain from knee to shoulder. Sitting in a more comfortable seat during the flight was an unexpected blessing and experience.
Seats were very comfortable. Crew were excellent. Food very good.
Flight crew was especially thoughtful and attentive, made sure our seats were comfortable so we could rest on the long flight
Lounge in pukhet not good Very nice new aircraft Super crew as nearly always with Cathay
So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .
Biz class is way below what other airlines offer. The food was mediocre at best. A WiFi was intermittent and movies were dated. Honestly the best part of the trip was that the Mabuhay lounge in SFO was closed and they gave us pass to Air France lounge. My advise, fill up there before boarding plane.
The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off
The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.
Flight delayed by hour for departure. No real announcements or updates until told to start boarding
I like the non stop flights…..saves you time. Just the food at the economy…..i wish they make it look appetizing. But otherwise, i would still fly with PAL.
The economy class sitting/chairs is tight not spacious enough to sit comfortably but for other matters everything is perfect 👍☺️
Every thing was good except our baggage that wasn’t here when we arrived, we understood the cause but hopefully we will get it soon as possible
Flight was delayed. What’s better is if the flight stay on time.
Seats were very uncomfortable And the tv screens did not work neither did the phone charging ports. The crew was very friendly and the food was very good.
Los Angeles (LAX)United States