Pros: "Good food. Very clean bathrooms. Great service"
Cons: "It woul have been better if some of the crew treated everyone fairly. Some of them were kind of rude... and it would have been nice if we were fed more than twice. Me and my family got hungry during the flight and this is the first time that ever happened. We’ve been flying with asiana since 2016zz"
Pros: "To Vietnam"
Pros: "Efficient check 8n process and great on board entertainment options."
Pros: "on-plane service is good"
Cons: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Pros: "My husband and I were so hot during this flight! We originally had bulwark seats, then were changed to a "better " location. This new location had no air vents above it, while all the other seats did. People around us were using blankets, while I was fanning myself. We couldn't use our neck pillow...it made us hotter. I dread the return flight!"
Cons: "See above The food was good."
Cons: "This was better just that seat width was really narrow.too uncomfortable."
Pros: "Friendly staff."
Cons: "Dirty tray table. Poor audio quality. Tight legroom. Overly warm cabin."
Pros: "It's hard to get comfortable on a long flight when you are on economy. But the crew was helpful."
Cons: "I did not like the limited choice of food."
Pros: "Excellent crew"
Cons: "Very uncomfortable seats."
Pros: "The crew is great. Seats are more comfortable than other airlines. They feed you lots of food. They are my favorite airline."
Cons: "Some planes don't have the foot rest. It makes a huge difference in comfort."
Cons: "No dislikes"
Pros: "The crew was great ."
Pros: "Service, food and legroom, cleanliness"
Cons: "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."
Pros: "Staff as usual Asiana provided superb service."
Cons: "other passengers being obnoxious and rude"
Pros: "Same comfort as my flight from Honolulu to Seoul."
Cons: "The technology of the in-flight entertainment console. Outdated and less movies to choose from."
Pros: "Nice staff. Good movies. Liked having slippers and toothbrushes/toothpaste."
Cons: "For a flight going to the US, it would be nice if an American style breakfast was offered as one of the choices, like bacon and eggs, or an omlette, etc. Also, during lights out time, several times an announcement was made that there would be turbulence and to put on seatbelt. Each time it woke me up. While that info is important, maybe just have the seatbelt sign on all the time, and put words on the screen when there is turbulence, during the sleeping time of the flight."
Pros: "The food was great and the crew were all very polite and friendly."
Cons: "The food was worst food we had in any flight. I highly suggest try giving to humans first before offering to someone on 11 hrs flights. Its almost like prepared for animals."
Cons: "Checking was great, Ajay was very helpful. Boarding was unorganized, Female staff was very unfriendly and untrained. Even after announcement for priority boarding for travelers with kids.. Ground staff was not helping anyone."
Pros: "Chair to chair distance is spacious."
Pros: "On time"
Cons: "Korean food"
Pros: "Staff is friendly smiles and goes the extra step to insure comfort"
Cons: "You pay extra for a bulkhead and they place a bassinet in your personal space. Seats lack cushion on A380"
Pros: "The seats were very comfortable, the crew very engaging, and the food was very good."
Pros: "They got the special meals right & most flight attendants were efficient."
Cons: "Poor service! Why is Korean ground crew always in such a rush & so pushy? Much of their English lacks basic manner in civility."
Pros: "Asiana is a great airline. They got me there and back safely, the crew is always nice and professional. No drama...just the way I like it. I will definitely fly them again."
Cons: "The entertainment options were good but limited. If you fly Asiana a few times a month, you will run out of movies to watch. I hope they expand their offerings."
Pros: "Staff was great, didn't take anything from my unlocked bag."
Cons: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Cons: "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
Pros: "Crew was very helpful"
Pros: "The flight attendants were very kind and nice."
Cons: "The food was bad . It used to be good but it's getting worse these days. No idea how could you serve the fork...!"
Pros: "Overall, most liked , the food"
Cons: "Nothing encountered so far"
Pros: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Cons: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Pros: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Cons: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Pros: "The gluten free meal was much better on this flight and the ladies were pleasant as usual."
Cons: "Less entertainment offerings compared to our 10hr flight but other than that, all went well."
Cons: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Pros: "very good, arriving and departing on time"
Pros: "Flight attendants were awesome. Much better than US."
Pros: "The crew was lovely and very helpful. They were attentive and constantly providing beverages. The films were nice and a large selection. The food was delicious and it was overall a lovely flight which was nice since it was over 13 hours in length."
Cons: "It would have been nice for slightly more space but it is definitely not the most cramped economy class I have sat in. Additionally, it would have been nice to have different movies from my flight to Seoul but there is so much too choose from that this is not a real issue either."
Pros: "Crew was greatest part of this flight, as they were very friendly and attentive. The bread was warm and tasty."
Cons: "Flight was 2 hours late departing; plane was old and did not have lie flat seats in BIZ; luggage was damp when it arrived; food was very bland tasting; entertainment system was not very clear and was difficult to control."
Cons: "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
Pros: "My travel from Manila to Seattle via Asiana airline can be describe as good. The crew are very accomodating, the food was okay. The plane was a bit spacious., clean. But in Inciong going back to Manila, the ground crew, those in charge for the elderlies, were not gentle, the services was.. There was chaos as to where the entrance for passengers is. I wish the manage,ent can look into this, so that next time we travel again, we shall patronize the airline.."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Staff was friendly"
Cons: "The meal selection and seats are not comfortable. It would be nice to have wifi and phone chargers on all flights"
Pros: "Great service, great food very content with Asiana airlines will definitely use it again"
Cons: "We wait for about 1 and a half hour to get off the plane due to some "procedures " with a sick passenger"
Pros: "Left on time, I slept almost the entire flight, crew was very nice and attentive. Bags where on time. Nothing not to like exceptional performance."
Cons: "Nothing Great flight"
Cons: "Had issues getting our boarding pass for the second leg of the flight, lots of run around in Incheon airport that could've been avoided"
It was riding a bus. No problems.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "Overall great, compared to the price."
Cons: "Need more selections of foods."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Smiling stewardess"
Cons: "So far so good"
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."