The crew was very attentive and delivered great service unlike any other airline. It was our first time with Emirates. Our only critique is the food. Pasta pesto is not very common. Tomato sauce would’ve been more of a crowd pleaser. Beef curry sounds bad because curry can be very tough on the stomach. We were in row 26 and the pasta ran out, meaning no one wanted the beef which says something. The beef was just ok… The rest of the food was very good and generous. The plane speaker sound could be better. It was tough to understand announcements even with headphones. Although we did not need them this time due to the purpose of our trip, we were surprised that 2 checked bags were included. That’d be great for the future. It was unpleasant though that our personal items were weighed (we’ve never had another airline do this), especially when we didn’t have checked bags and almost had our carry-ons checked. Overall it was a good experience, but we wish the prices were friendlier for such a short distance (Miami > Colombia).
The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Had to do shuttle bus both times during the transfer. It was waaay longer than acceptable. These 777s need a refurbishment really badly. Emirates and Dubai Airport used to be top notch. Now overcrowded and outdated.
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
Amazing and great experience, crew was available and took great care of my parents. Food was nice and so was the service. Aircraft from Dubai to Mumbai was not so great and was a big showdown of the aircraft service
The flight was nice and on time. The comfort can be slightly better in business class
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
Plane was old and seats uncomfortable but staff were friendly and helpful
Great flight. Comfortable seats, courteous service, and excellent selection for entertainment.
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
Seats not comfortable. We had requested vegan meal and it wasn ’t given.
Poor seats. Not helpful crew. The food was awful.overall very very bad experience. Traveled with the family of 5
China Southern was not the problem. I booked my flight through Kayak and also received a booking reference and alert details regarding departure time and gate numbers… however Kayak NEVER actually booked my flight! We were stranded at the airport without a flight for a long awaited holiday!
Terrible boarding experience,,food is very poor that I I . Never going book this airline again.
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.
We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.
I love flying Chinese airlines in general but China Southern is probably the worst of the lot. The service is poor and food is below par.
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
See comments in previous section Houston to Chicago Chicago to Istanbul
So boarding is a little slow when you fly 787 but on the 777 the business class had its own entrance. The entertainment can be a little bit more up to date Other than that it was a great experience food and service was great
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
Flight Singapore - Istanbul was perfect. Flight Istanbul - Sao Paolo - Buenos Aires was really good but there was a big delay in Sao Paolo (Brazil) due to a problem with the ground staff and not related to Turkish Airline. Overall a very good and solid experience
Unfortunately internet was down and they couldn’t fix it in a time I needed it so urgent to stay in touch with work
I canceled this flight after turkish airlines did not provide any consideration for a death in the family while in Singapore
Colocar pantallas en los respaldos de los asientos y mejorar la comida.
flight Istanbul to tel Aviv did not happen and no refund. refund for 2nd half of round trip was less than half.
Good entertainment system, but the person in front of me was so far reclined I couldn’t use it all flight. The main selections of the food were really not great. The rest was okay. The cabin was also freezing. I had a jacket and a blanket on and was still shivering through the whole flight. I have a cold now after the flight. 🥶
The seat arrangement from JFK to Istanbul and from Istanbul to JFK is not updated. Since I travelled alone, I felt uncomfortable sitting next to a stranger. There is privacy issue here.
Weren’t even given earphones to use the entertainment system
On time. Friendly and helpful flight attendants. The plane was clean. Having a wine available would have been nice.
UA is ok. But check in was a very bad experience
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
It was just fine. The sirlines did live up fully to my expectation.
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
China Eastern as a member of Sky Alliance airlines should have the same standards overall of their partners, Besides the seats comforts everything else is bellow the standard for a business class travelers.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.
We were cutting it close on our connecting flight and notified all staff at departing gate and flight attendants. From the start, we were told to check in with the international transfer desk by everyone, except for one lady who wanted to argue the time difference that was already taken into account. We also asked if we could try to exit the plane first (our family of 4 and 8 others on the same connecting flight). They just told us to check in with international transfers. We landed and had very little time to make our next flight. We were not offered any assistance or communication to the receiving gate. We ran all the way to the international transfers gate only to be turned away. I think we could have made it if we were allowed to exit and a call was made to other check in counter. After that we spent 6 grueling hours with our kids trying to rebook a flight. No food of any type of compensation was offered besides a dirty hotel room. The ladies with China Eastern at the Shanghai International counter were rude an unhelpful. We were directed to 3 different counters and waited before they said they forgot about a hotel. It was a long, miserable day. I believe this could have all been avoided.
