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I paid extra for my carry on but it is for “check-in” only. The only way my carry on can go with me to the cabin is to pay another extra 50 Euro under “priority boarding”. This luggage policy is confusing and basically it’s price gouging!

flight impossible to reach cause of deficiency of yours "services"

Le vol a été annulé sans aucune autre proposition respectant nos dates et nos tarifs engagés. C'est de la prise d'otage et nous allons devoir lancer une procédure si le remboursement ne se réalise pas rapidement.

Vol retardé et aucune informations

Nous avons payé un supplément bagage en réservant avec kayak. Nous avions donc une valise cabine. Finalement un supplément de 50€ nous a été demandé ! Et nous avons dû mettre des masques. On espère qu’au retour ça ne se passera pas de la même manière …

To cancel flight as I requested 7 days ago !! Instead you gave me run around saying I had to call airline - called them and they said I had to cancel with Kayak or not possible. First time booking with Kayak and last - terrible experience

Everything was a mess apart from the crew.

IT WAS CANCELLED AND THE AIRLINE DIDN'T TELL ME, AND KIWI TOLD ME 10 MINUTES AFTER IT WAS SUPOSED TO TAKE OFF. AND DIDN'T HAVE ANY FLIGHT PROVIDED BY VOLOTEA NOR KIWI, I HAD TO BUY MY OWN AGAIN

We had to wait 1h to register the luggage, then the flight was delayed and arrived 1h15 later than expected

I paid extra money at the Barcelona airport to register and get my boarding pass ! I’ve already register 2 days before but didn’t get my boarding pass by email ! Unacceptable

We had pay 50 euros taxe bagage to aéroport and we have already pay with kayak option bagage cabine It is not normal Bad service of kayak

Pros: Crew was great

Cons: Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess

Pros: Quick flight, arrived early! That part was great!

Cons: Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines.

Pros: That finally we arrived. 6 hours delay.

Cons: Everything. Poor management from Volotea and very poor services from SACBO.

Cons: We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us.

Cons: Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure

Cons: High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro.

Cons: Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro.