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Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.

The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc

No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.

No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.

Very basic, all seats are non reclining

Pros: Worst Airline Ever

Cons: Vietjet needs to update their refund policy

Cons: We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2).

Pros: N/A

Cons: Get more Customer Services training for the better and for the next level of international services provider....

Cons: Flight was delayed - be on time

Cons: Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!

Pros: Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam.

Cons: Take off on time, not 45 minutes late.

Late flight

Pros: Clean plane

Cons: Late

Pros: Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process.

Cons: I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!

Pros: Nothing

Cons: Boarding on time instead of delay twice

Pros: delay

Cons: should be on time

Cons: I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free.

Cons: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time

Pros: Nothing really impressive.

Cons: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work

Pros: Nothing

Cons: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy

Sardines and no water

Cons: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service

Pros: It was on time for a change

Cons: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?

Vietjet disappoints again

Pros: It was a direct flight to Phuket

Cons: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.

Cons: Delays with no explanation or expected timing

Smallest seat pitch I ever had. Make seats so that they don't recline

Pros: Flight Cree good

Cons: Seats, no jet ways to board or deplane