Traveler reviews
Overall rating
7.1
Good
Based on 1,118 reviews
Boarding
7.3
Comfort
7.2
Crew
7.6
Entertainment
7.0
Food
6.9
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Round-trip
Economy
Avianca information
| IATA Code | TA |
|---|---|
| Routes | 6 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 3 |
| Top airport | Managua Augusto C Sandino |
Avianca traveller reviews
Pros
"But overall a great experience!"
(in 15 reviews)
"crew with outstanding customer service."
(in 7 reviews)
"Hot meal was great Comfortable seats."
(in 16 reviews)
Cons
"Comfortable seats Hot meal."
(in 32 reviews)
"Food could have been much better."
(in 82 reviews)
"Flight cancelled without explanation"
(in 1 review)
Recent reviews
Traveler rating
92
43
19
33
1
Find reviews that mention:
first flight
great flight
food was good
crew was great
great service
flight was on time
seats were comfortable
la comida
first class
flight attendants
everything was good
customer service
delayed hours
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1.9
Old planes. Need new planes! I was scared.
review from
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3.9
The line to register was too long and airline personnel took too long. Had to wait more than one hour. Avianca once a great customer service, but not anymore. One would expect service to be way better before boarding and then on the plane (food and entertainment), considering what one is paying.
review from
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7.9
Everything was fine
review from
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6.0
Cons: Kayak customer service was horrible ,I attempted to change flight time Kayak was not existent wait time were over an hours . Once you book a flight with Kayak your are on your own .
review from
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2.0
Cons: Everything
review from
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10.0
Pros: I made the mistake booking a seat at a row in front of the wing exists and it did not recline but no one else in my row so I laid across the seats at midnight.
Cons: I got stuck in check in line the day before at 0600 90 min before my flight with 4 others. I had to re-book and came in 3 hours early to get in okay sitting 60 minutes at the gate. If they had had announced to move us forward all would have boarded on time.review from
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7.3
Pros: The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons: They need to work the food and entertainmentreview from
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2.0
Cons: Eventhough we ptovide all necessary documents Avianca staff in Airport Punta Cana ignored us and did not allow to fly. After that i made a complaint to Avianca Customer Service Administration about this, but no reply yet.
review from
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8.0
Pros: The easy way of checking in .
Cons: Better foodreview from
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2.0
Pros: nothing
Cons: information... ANY information!review from
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5.0
Cons: Attitude from crew. The really need coaching reg customer service.
review from
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5.3
Cons: Wifii should be free. Tockets are not cheap and therefore included. Improvement of food is also necessary
review from
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10.0
Pros: Hot meal was great Comfortable seats
review from
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10.0
Pros: Boarding was fast. Crew was nice.
Cons: Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there.review from
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10.0
Pros: Comfortable seats Hot meal
Cons: All was greatreview from
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10.0
Pros: Everything
Cons: Passengers should respect luggage’s spacereview from
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10.0
Pros: Crew was great Food was good
Cons: Plane was older and a little wornreview from
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10.0
Pros: The crew was amazing and the seats were very comfortable too
Cons: Nothingreview from
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9.0
Pros: La atencion que tienen muy buena y muy profesional
Cons: Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue cortoreview from
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10.0
Pros: crew with outstanding customer service
review from
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4.0
Pros: Nothing
Cons: Change the whole system be more kind and human Don’t bleed the poor people who work hard to visit their families, your fares are too high for the service you offer.review from
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9.0
Cons: There could have been more movie options for the personal entertainment system in business class.
review from
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2.6
Pros: not much
Cons: same reasons as beforereview from
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7.6
Pros: Crew was great. Wine was also good
Cons: Food could have been much better.review from
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8.4
Pros: This flight is so shaker that there is nothing to say about it between take off and landing.
Cons: Boarding process could have been better if you had someone move people to the side from other groups that were not called. Just saying in the load speaker doesn’t do the job.review from
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6.5
Pros: La atencion personal abordo es muy amable. Pero no hay snack. Solo sodas y agua. Eso no es bueno.
Cons: Las escaleras del avion son muy fragiles e incómodas. Personas mayores como yo necesitan ayuda para subir gradas con equipaje de mano., y no hay.review from
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5.0
Cons: Hot cabin. No entertainment without paying. Passenger next to me vomiting, pressed call light NO one came, until crew walking bye. Then crew member refused to take bag of vomit from passenger. She had to carry it off the plane and dispose of it herself.
review from
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10.0
Pros: Great crew mom got diabetic food said it was really good
Cons: Excellentreview from
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10.0
Pros: The service and the price.
Cons: There’s nothing to change is great as it is.review from
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10.0
Pros: Comfortable seat, the crew was really nice and everything was on time
Cons: Actually I can’t think of something to improve everything was correct.review from
Flight status
Avianca route map
Top airports served by Avianca
Avianca contact information
- TA IATA Code
- +57 18000 953 434 Call
- avianca.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.