Traveler reviews
Overall rating
7.9
Good
Based on 3,198 reviews
Boarding
8.0
Comfort
7.9
Crew
8.2
Entertainment
7.7
Food
7.6
Find cheap flights on Avianca
Round-trip
Economy
Avianca information
| IATA Code | TA |
|---|---|
| Routes | 6 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 3 |
| Top airport | Managua Augusto C Sandino |
Avianca traveller reviews
Pros
"But overall a great experience!"
(in 22 reviews)
"crew with outstanding customer service."
(in 14 reviews)
"The crew was very nice"
(in 228 reviews)
Cons
"The flight on time."
(in 134 reviews)
"Seats more comfortable, ."
(in 88 reviews)
"Flight was delayed 4 hours."
(in 306 reviews)
Recent reviews
Traveler rating
446
204
136
86
132
Find reviews that mention:
customer service
la comida
flight was on time
flight attendants
good food
great service
seats were comfortable
flight crew
great crew
day early
great flight
great experience
flight was comfortable
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7.3
Pros: The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons: They need to work the food and entertainment
review from
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2.0
Cons: Eventhough we ptovide all necessary documents Avianca staff in Airport Punta Cana ignored us and did not allow to fly. After that i made a complaint to Avianca Customer Service Administration about this, but no reply yet.
review from
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8.0
Pros: The easy way of checking in .
Cons: Better food
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2.0
Pros: nothing
Cons: information... ANY information!
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5.0
Cons: Attitude from crew. The really need coaching reg customer service.
review from
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5.3
Cons: Wifii should be free. Tockets are not cheap and therefore included. Improvement of food is also necessary
review from
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10.0
Pros: Hot meal was great Comfortable seats
review from
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10.0
Pros: Boarding was fast. Crew was nice.
Cons: Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there.
review from
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10.0
Pros: Comfortable seats Hot meal
Cons: All was great
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10.0
Pros: Everything
Cons: Passengers should respect luggage’s space
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10.0
Pros: Crew was great Food was good
Cons: Plane was older and a little worn
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10.0
Pros: The crew was amazing and the seats were very comfortable too
Cons: Nothing
review from
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9.0
Pros: La atencion que tienen muy buena y muy profesional
Cons: Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue corto
review from
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10.0
Pros: crew with outstanding customer service
review from
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4.0
Pros: Nothing
Cons: Change the whole system be more kind and human Don’t bleed the poor people who work hard to visit their families, your fares are too high for the service you offer.
review from
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9.0
Cons: There could have been more movie options for the personal entertainment system in business class.
review from
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2.6
Pros: not much
Cons: same reasons as before
review from
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7.6
Pros: Crew was great. Wine was also good
Cons: Food could have been much better.
review from
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8.4
Pros: This flight is so shaker that there is nothing to say about it between take off and landing.
Cons: Boarding process could have been better if you had someone move people to the side from other groups that were not called. Just saying in the load speaker doesn’t do the job.
review from
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6.5
Pros: La atencion personal abordo es muy amable. Pero no hay snack. Solo sodas y agua. Eso no es bueno.
Cons: Las escaleras del avion son muy fragiles e incómodas. Personas mayores como yo necesitan ayuda para subir gradas con equipaje de mano., y no hay.
review from
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5.0
Cons: Hot cabin. No entertainment without paying. Passenger next to me vomiting, pressed call light NO one came, until crew walking bye. Then crew member refused to take bag of vomit from passenger. She had to carry it off the plane and dispose of it herself.
review from
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10.0
Pros: Great crew mom got diabetic food said it was really good
Cons: Excellent
review from
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10.0
Pros: The service and the price.
Cons: There’s nothing to change is great as it is.
review from
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10.0
Pros: Comfortable seat, the crew was really nice and everything was on time
Cons: Actually I can’t think of something to improve everything was correct.
review from
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10.0
Pros: Everything
review from
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4.0
Pros: Crew was good.
Cons: Work out the delays with better planning
review from
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9.6
Cons: Excellent
review from
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10.0
Cons: Exelente
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10.0
Pros: Excellent
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2.0
Pros: A crew waiting at the plane entrance and help me with my carry on. Very friendly.
Cons: Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM
review from
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10.0
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
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9.6
Pros: Take off and landing were smooth. Flight attendemts vette and Gabriel were courteous, pleasent and professional.
Cons: Nothing.
review from
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7.6
Pros: Yes very kind
Cons: Improve the food
review from
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6.6
Pros: Seats were old, with spots.
Cons: A modern aircraft with personal screens as in other Avianca flights to South America.
review from
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8.0
Pros: Seats were good and they have personal screens.
Cons: No coments
review from
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6.3
Pros: Nothing outstanding. Met expectations
Cons: Avianca has an additional security screening at the gate at San Salvador airport. It didn't add any more security, and no other airline has this. Not flying with them again as long as they have this unnecessary process
review from
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7.3
Pros: Left on time.
Cons: Wait in the buss to the plane was tooooo long and hot with nooooo air conditioning.
review from
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8.0
Pros: The crew was efficient and we left on time.
Cons: Food less bland. Seats could be more comfortable.
review from
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9.3
Pros: The seats were super comfortable on the upgraded jet.
Cons: The food could have been better. But overall a great experience!
review from
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3.6
Pros: Timing
Cons: Food and entertainment
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6.0
Cons: Overall nothing outstanding
review from
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10.0
Pros: The crew was very nice.
Cons: The technology on the plane
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5.2
Pros: Food
Cons: Entertainment
review from
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9.3
Cons: I personally think Avianca Has made a big change in last 2 years, everything was great this time with my trip. Keep it up avianca. ❤️
review from
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3.0
Pros: Na
review from
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9.3
Pros: Comfortable seats
Cons: Would like my own screen for entertainment
review from
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10.0
Pros: Confortable. Personal screen. Food was good
review from
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8.6
Pros: Great crew.
Cons: entertainment. It was a 4.5hr flight from San Salvador to Toronto (after a 2hr very comfortable flight from bogota to San Salvador) with a movie chosen by the airline.
review from
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8.0
Cons: Old plane, too ceowded
review from
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9.0
Pros: I can say Easy smooth everything.
review from
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6.6
Pros: The reason I rated this excellent is that the first lady at the baggage check-in desk did her best to put me and my fiance by assigning us together on the seat number 12 even though I lost my premium seat 7D- but I can forget that pain.
Cons: Food needs dire improvement. I used to love Avianca because of the food and drink but now the food and drinks are very nominal compared to Avianca's own track record as I flew quite a few time with Avianca.
review from
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8.6
Pros: Friendly staff
Cons: Good overall
review from
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6.0
Seat choice
Pros: Nice service. Free wine!
Cons: I had chosen my seats in advance, or so I thought, but was given different seats in the last row.
review from
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8.6
Pros: Amabilidad y atención del personal Asientos cómodos Desayuno
Cons: No me gustó la película, pudo ser algo que interese a más personas
review from
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7.6
Cons: The crew must tell other passengers to behave.
review from
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7.0
Pros: Basic service
Cons: Food
review from
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7.3
Pros: Crew attentive
Cons: Bathrooms were a mess; chair space too small, leg space too limited; not comfortable!
review from
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2.6
Cons: Flight was delayed 4 hours. Did not have kids meal that we had pre-ordered. No tv, no connector for phone, bad service from the crew.
review from
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10.0
Cons: LAX is such a mess! We waited over an hour for our gate. I know this is not Avianca’s fault but it was pretty bad.
review from
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9.6
Pros: Seats were better than others airlines and the crew always helped
Cons: No negative comments about my experience
review from
Flight status
Avianca route map
Top airports served by Avianca
Avianca contact information
- TA IATA Code
- +57 18000 953 434 Call
- avianca.com Visit
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