|Top route||Palma de Mallorca Son Sant Joan to Hannover|
|Top airport||Duesseldorf Intl|
Pros: I could not get on the flight, so nothing.
Cons: I didn't get any info that I needed to register my info with Greek government 24 hours beforehand due to COVID. Very poor customer-service.
Cons: Check In and boardung
7 hours delay
Pros: Without previos announcement
Pros: Hassle free boarding. Considerate crew.
Cons: The seats were uncomfortable.
Cons: If one has not checked in in advance on internet, one is to pay 5 euro pro person at the check-in desk. This information should be communicated to the passangers in advance!
Pros: The crew was very helpful
Cons: It took forever to get our boarding pass because the system at the airport had problems for us .We were about to be late for the plane and not even go on the trip
Got to our destination on time; process could have been more pleasant
Pros: good price; flight and baggage arrived on time
Cons: Really long line at the airport even though virtually everybody does check-in ahead on internet. Found it unpleasant and stressful to estimate luggage weight and pay for checked baggage online due to heavy $ penalty if you wait until you get to the airport. I believe this is done so that they don't have to staff the airport check-in desks more adequately. Seats were not comfortable (not much cushion) and leg room was tight.
Cons: The entretaiment
Pros: I liked it all
Cons: The flight was 1,5h late so we had to call off our planned dinner trip to Freising between connection flights
Pros: The entertainment
Cons: They delay the flight and boarding was very disorganized
never ever again!
Pros: quite new plain
Cons: Horrible comfort on the plain, too less space for legs, very uncomfortable chairs! Too hot inside, nothing to do in the 4 hrs flight time, no entertainment.
LOST BAG ON SKI TRIP
Pros: Not much.
Cons: Took my carry on onto the plane, it barely didn't fit in the overhead, I was told it would go under the plane. The bag was never put on the plane, and therefore I had to ski the next day in my jeans and utilize only what I had on my person in a new place I'd never been. Of all the times to lose a bag, you'd hope it wouldn't be on a 3 day trip deep in the mountains of Austria when you're by yourself. How could you take a small bag from inside the plane and then not put it underneath the plane minutes before take off? Horrendous.
Nice crew but terrible logistics
Pros: The crew and food were very nice. Unfortunately, getting from Point A to Point B was a struggle.
Cons: They didn't leave enough time for connecting flights (we touched down at the same time my connecting flight was boarding), and screwed over a lot of passengers by last-minute not sending their luggage to the connecting flight. I lost my luggage and still haven't found it.
Lost the luggage
Pros: Delayed for two hours, that's ok but not being able to locate the luggage is a great discomfort and stress
Flight delayed more than 12 hours
Pros: Crew management of the situation, reserved a hotel with a breakfast for the whole passengers. that was nice but still .!!!
Cons: Flight delayed for more than 1 hour first, then we boarded late, then they asked us to get down the flight (because of weather problems) we ended up in a hotel sleeping unitl the day after (12 hours overall)
Pros: My husband and I are both tall people, over 6 feet and this was the smallest most uncomfortable seats we have ever been in. We were put in the very last seat and couldn't even fit our legs in. Then when the person in front of me tried to put his seat back I was in so much pain I had to ask him to move it back up. They also wanted to charge us $120 for a bag when our flight was only $100, which was ridiculous! Thankfully the staff was nice enough to waive that fee for us.
Pros: When we arrived at the airport and went to the counter of Air Berlin turned out that the card is returned not including luggage. The flight from Tel Aviv to Berlin included a suitcase but not from Berlin to Tel Aviv. We paid 120 euros for luggage, although we have not seen an invitation not have paid everything in advance. No one tried to help us, and to explain and attitude was cold and arrogant.
Cons: Caused damaged to my luggage and I reported and sent all the documents needed. It's been two weeks and the company still hasn't contacted me.
Cons: No service at all.
Pros: Service is great def gonna use them more !!!!
Pros: Quick, smooth flight
Cons: I ended up paying 60 eu either way for my bag
Cons: No food, no entertainment
A good airline with a confused Identity
Pros: AirBerlin has always been a lovely little airline. Wonderful crew and pilots all around. A bit more expensive than the low cost carriers, but better flight times and a normal flight experience (or what used to be normal) was their forte.
Cons: What I don't like. They don't know what they want to be. Not the crew or pilots, the executives. In September AirBerlin changed their policy of serving 'free' food on flights. I understand that they are competing with the Low Cost carriers (especially as O'Leary has set his sights squarely on AirBerlin), but charging flights that cost more than double of a low cost, yet offering the same experience of a low cost is a sure way to lose customers. Case and point: Flight to Vienna, we were offered complimentary sandwiches and drinks. Return flight, they charged for drinks and food. Which is it, AirBerlin? Either do complimentary food and drinks and keep your customers or keep you fares the same, charge for drinks and food and lose customers. But doing both with no rhyme or reason shows that those in charge do not understand their business.
Like taking a bus to hell with thieve on board
Pros: Never did I feel that I was being mobbed at the check in this way before . The guy pretended to help but instead only was doing things harder for every body. He was asking to repack for unclear reason. Forcing people to open their suitcases on the counter to move one item from one bag to the other. Charging for a back pack the size of a personal handbag. Then on board water is 3 euro for a small bottle. Only toilet paper was for free . never again !!!
Cons: The landing. The pilot left a dent on the runway.
I would definitely fly AirBerlin again!
Pros: The amount of care from the crew was enough to give 5 stars, but there was also good choices of movies to watch, and no troubles while boarding.
Cons: The seats can be a little small for someone who is 6'4, but that is my burden to bear. It was a little hard to check in online prior to getting to the airport.
Pros: Plane was clean and comfortable. Service was pleasant. Waiting area was also comfortable and signage was good. Check in was simple.
Cons: Flight was delayed and boarding process was disorganized. Luggage took awhile upon landing.
Change terminal headache
Pros: Flight arrived on time despite late departure. Friendly and professional staff.
Cons: Having to depart terminal A and go through security again at terminal C
Pros: Flight boarded, departed and arrived on time. Flight attendants friendly and professional. Plane clean.
Cons: No beverage service. Having to leave terminal A and go through security again at C.
Read the fine print
Pros: AB is a new efficient carrier that delivers what it promises
Cons: The rules on luggage are very hard to find and punitive if you violate them. We had to pay 60 Euro to check a bag. However if we had chosen to do so when we booked it would have been 30. You can't do this when you check in online when you likely know what you will be taking. Service desk is sympathetic because many make mistake.