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Didn’t get to go as David is in the hospital. Unexpected emergency but not covid. Couldn’t get refund because we were on reduced fare without insurance. He is still hospitalized.

Pros: Helpful staff.

Cons: Full plane, and I was in middle seat; plane departure was late for unstated reasons.

Pros: The crew was very courteous & helpful. Huge bonus.

Cons: The check in process at the airport was horrendous. I would never fly Sun Country again except the crew was so good.

Pros: Nothing. Sun country airlines was 30 mins late to bird allow travelers to board their plane then 1 hour late to leave after that then 20 mins late to deboard, so in total they were 2 hours late

Cons: Their staff needs to be on time to board and takeoff. Sun country airlines was 30 mins late to bird allow travelers to board their plane then 1 hour late to leave after that then 20 mins late to deboard, so in total they were 2 hours late

Pros: Crew was friendly and engaging throughout the flight. Gate agents as well. Plane and terminal remain very clean as they always should have been.

Cons: Seats are incredibly uncomfortable as always. Tailbone was again painful for 2-3 days like every Sun Country flight. Head rests are like plywood and do not a allow restful position. The landing was quite hard. Many surprised screeches on this one.

Pros: Boarding in general went quite quick considering the number of customers requiring assistance. Flight attendants were pleasant greeting us while boarding.

Cons: Seats are extremely uncomfortable. My tailbone is very painful for 2-3 days after each flight. The headrests are hard and force my head forward. cannot rest comfortably. Narrow seats are an ongoing issue with most airlines. The number of flight attendant intercom scolding's to remain in seats could have been less. Sometimes people just need to use a restroom. I wasn't one of them but certainly understand the need in flight, turbulence or not.

Pros: Crew were fine- did what they had to do: distributed tiny bottle of water, picked up trash, were polite to passengers. Otherwise, no interaction.

Cons: Crowded airplane during a pandemic. Greed motivates Sun Country Airlines- overcrowding, seats are paid extra, baggage is extra including carryon. Flight arrived on time, but it took two (2) hours to get out of the airport, waiting for a gate and baggage. Landed at 10:10p- left airport with bag at 12:10a. Will try never t o fly with them again!

Pros: Boarding went smoothly. Crew was nice.

Cons: The airfi wifi was very intermittent. That should be addressed for international flights! Also, seat was supposed to have a usb cord and there wasn’t one. We would have picked a different airline for an international flight had we known that. Tray backs were dirty too.

Cons: Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid.

Pros: Nothing. Regretted purchasing my flight with Sun Country would have much rather flown Delta. Worse than Spirit airlines.

Cons: No COVID precautions. Definitely not 6 feet apart procedures. No cleaning nor sanitation done for seats. Delta at least provides hand sanitizer wipes. & has middle seats closed off due to COVID. Hate that they charge for even a carry on. Ridiculous. Should have flown Delta.

Pros: The entertainment was great surprise and the crew helpful in getting everyone connected.

Cons: Boarding! Other airlines are boarding from the back to the front. Absolutely no social distancing on this flight...by the time I was called to board, proceed to the back of the plane the others in my row had to get up & move so I could get to my window seat. In a world of technology, boarding can be done more efficiently.

Pros: The flight got me to MCO on time and was very inexpensive.

Cons: Flight was overcrowded with very poor Covid safety procedures. I recently flew, the same route on Delta and felt much better about cleanliness, empty middle seats, masks, etc.

Pros: Boarding from back to front. Kind staff.

Cons: Social distancing enforced, especially when off boarding.

Pros: Over crowded. Scaled down the aisle to add extra seats. I weigh 100lbs. and am 5'2". My knees were crammed into seat in front of me. No beverage or food service and no discount for that.

Cons: More worried about carry on luggage than customer experience.