|Top route||Guangzhou Baiyun to Shanghai Pu Dong|
|Top airport||Shanghai Pu Dong|
Cons: Veg meal options
Cons: The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray.
Pros: The price was good
Cons: I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct
Pros: The crews are very friendly nice and helpful!
Cons: Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?
Pros: Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints.
Cons: Vegetarian meal could have been a little better
Cons: Company website does not work and cannont do check in ahead of time.
Pros: Food was OK
Cons: Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain
Pros: Nothing this was the worst flight I've ever been on.
Cons: The crew didn't have any control of the passengers and they let them do whatever they wanted.
Pros: Food and drink was plentiful and good. Seats were roomier than expected. Entertainment options were great.
Pros: Crew was good
Cons: Seat assignment.
Pros: The crew were attentive but appeared to be new
Cons: The seats were uncomfortable and the food was poor quality and selection
Pros: The crews were amazing, quick services.
Cons: The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough.
Cons: Different site next time
Cons: I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive.
Pros: Terrible service
Cons: Terrible service
Pros: Good service overall. Great meal.
Pros: this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight
Cons: on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good.
Cons: Serve water more frequently in between the 2 meals
Pros: friendly helpful crew
Cons: They routed me Kota Kinabalu-Shanghai-Quingdao-San Francisco, yet could not check my luggage all the way nor issue boarding passes for all legs. Luckily I had 4 hrs transit in Shanghai, had to get 24hrs visa, claim my bag, recheck it to Quingdao and there recheck it to SFO. Quite an ordeal
Cons: Food, movoes
Pros: The crew onboard is really professional, friendly, and smart! Very customer service & satisfaction oriented!
Cons: Where do I begin...and what do I expect for a low cost carrier, right?
Pros: Not very comfortable
Pros: The crew was friendly, despite the language barrier.
Cons: The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding
Pros: Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight.
Cons: Go by the time and not close gate before boarding time.
Pros: It got me to my destination
Cons: The flight could have been on time. The crew was inconsistent with safety requirements asking me to put away my ipad but the passenger next to me was on her phone?
Cons: Airline service was bad.
Pros: Take off was reasonably on time.
Cons: The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight.
Cons: The flight was delayed for 1.5hrs out of Shanghai
Pros: Front Business class cabin solitude only 2 rows.
Cons: Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing.