|Top route||Jinan to Chongqing|
Pros: Crew attentive and kind
You changed my ticket but made an error
Pros: The flight itself was fine.
Cons: I received an email that my ticket had been changed. In stead of a layover in Yantai, the new ticket said I had a layover in Qingdoa. I went to check in and the Shandong airlines employees said that both tickets had been cancelled. Thankfully they gave me a free ticket to Yantai, but were completely different time. I am very upset with Kayak or whoever changed my times.
Pros: Professional staff
Pros: Very good food
Pros: Crew was very nice and attent
Cons: Boarding was very bad organized, the fly was with shangdong airlines instead air china, which was confused at the beggining, also the space between seats was very short and seats were too hard.
Pros: Direct flight from Jinan to BKK. Crew were nice.
Cons: Food was cheap. Beverage service/options not good.
Ctrip can actually book a flight
Cons: Kayak should not offer flights they cannot book them send constant e-mails making it look like they are charging you for a flight they can't book.
Cons: Didn't even make it to Qingdao
Cons: Couldn't check my bags all the way to SFO. Had to pick up my bags and then checked in again with a different airline.
The airline didn't have its personnel there on time
Cons: There was a backup on the highway to the airport, but that doesn't mean their staff should have no contingencies.
Sanya to ZZ
Pros: Beautiful and friendly crew. Spoke some English and very kind
Cons: A little disorganized in boarding. Not able to use cellphone in airplane mode during flight
Pros: The crew was fantastic, were consistently professional and pleasant through a very difficult situation.
Cons: Boarding time was the same as standard flights, when this route is on a Chinese shopping destination. Plane was delayed 30 minutes because half of the passengers needed to check luggage at the gate. Either boarding should be earlier, or the one bag per passenger rule should be enforced before getting to the gate. Nearly half the plane had brought at least two or three carry-on suitcases.
Great service friendly staff
Pros: On time, good service and very reasonable priced. Plane was clean and fairly new.
Cons: Food and drinks could be better.
No internet on the flight, but breakfast was good.
Pros: They had passcodes for certain people, but when they ran out no one else could use the internet...I was one of those people who couldn't use the internet. Dinner wasn't great, but breakfast was good. They had some options to learn Chinese on the tv.so that was fun.
Cons: No internet
Cons: I paid for first class but was told when I checked in at the airport that there was no first class. Moreover, the airline did not automatically provide an economy seat for me. Instead, when I arrived at the airport, I was told that I did not have a seat on the flight. Only after finding an agent who spoke English and 45 minutes of discussion did they provide me with a seat in economy. That said, they owe me at least a partial refund but did not provide any information about how I can obtain it.
Pros: Everything was great with the exception of the seats
Cons: Seats - very hard
Pros: Brand new planes and great service.
Mysterious Check-in & Sky-high luggage fees
Cons: The check-in was confusing, as it was done at a Air China terminal, and Air China staff seemed unaware of this. Since when did less then two bags become standard? The "extra" bag fee for the second bag was high (about $80USD).
Pros: Can sleep very well without disturbances
Cons: Breakfast was awful
Pros: On time boarding, early arrival
Cons: Chinese people
Pros: Boarding on time, early arrival
Cons: Chinese people
Pros: On time and fast boarding