|Top route||Kigali Intl to Johannesburg OR Tambo|
|Top airport||Kigali Intl|
Pros: Seat reclining was good. Fleece blankets were warm
Cons: Blankets had a really bad smell Food options were very limited - even bread was eggless
Pros: Friendly crew, comfortable plane
Cons: Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful
Pros: Helpful friendly crew, reasonable ticket prices.
Cons: Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy.
Pros: The two check in bags rule.
Cons: Not applicable
Cons: Customer services
not on time
Cons: Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi
Pros: I was happy to avail of Wifi in the sky.
Cons: No entertainment! For an major international flight, one expects some seatback entertainment
Pros: Well organized on check in. Attentive
Cons: It was ok
Pros: New plane, fresh feel. Food is ok.
Cons: Airline feels basic and no frills.
Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.
Cons: Entertainment was limited.
Making travelling within Africa easier (and quicker!)
Pros: Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport.
Cons: Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy.
Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.
Efficency not a priority
Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow
Cons: THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!
Pros: Food and in-flight services
Cons: Entertainment package
Pros: Rwanda Air is the best
Cons: Landing at Kigali was bit rough
Needs room for improvement
Pros: The crew members are very polite and professional
Cons: The food is not very nice, the drink is don’t taste so great either . The airline seats are too small
Pros: Friendly service
Pros: I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone
Cons: As I said, I liked everything. From the departure to the landing
Cons: My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash.
Pros: The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again.
Comfortable flight despite rerouting
Pros: Food and free WiFi. Ample seating space.
Cons: Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled
Pros: They respect the timing
Cons: The luggage escalator is not working and you have to carry it from one point to another...
Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly
Disappointing first experience
Pros: That there were not many people on the second leg and that the plane was clean
Cons: The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed
Pros: Everything was perfect. On time arrival.
Cons: Loud Nigerian co-passengers
One of Africa's Best
Pros: Timeliness, Service, Cleanliness Comfort
Pros: The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat.
Cons: The breakfast was not as appetizing.
Pros: The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline.
Cons: Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases.