Traveler reviews
Overall rating
8.1
Excellent
Based on 143 reviews
Boarding
8.2
Comfort
8.0
Crew
8.7
Entertainment
7.8
Food
7.7
Find cheap flights on Royal Brunei Airlines
Round-trip
Economy
Royal Brunei Airlines information
| IATA Code | BI |
|---|---|
| Routes | 44 |
| Top route | London Heathrow to Bandar Seri Begawan Brunei Intl |
| Airports served | 23 |
| Top airport | Bandar Seri Begawan Brunei Intl |
Recent reviews
Traveler rating
29
12
12
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3
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9.6
Pros: Portion of the food
Cons: More food for long flight
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10.0
Pros: All was good service, seating comfort and food..
Cons: Entertainment content can be more popular in terms of film and television programs
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9.3
Pros: Everything was as expected. .sevice, food and seating was good not cramped. .
Cons: The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular ..
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7.3
Pros: Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room.
Cons: Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard.
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9.3
Pros: seats and airplane are in superior state
Cons: the food and boarding
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10.0
Pros: Yes indeed. Polite and listening.
Cons: Snacks at the beginning, dessert, and inflight duty free.
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6.0
Pros: The crew were very good and attentive.
Cons: Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day.
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10.0
Flight attending charactor
Pros: They are friendly and able to be approach when we have
Cons: The flight was new.
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6.6
Tiny Legroom
Pros: Service, food served.
Cons: Economy class legroom is too tight and not comfortable.
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7.3
Regarding E-Ticket
Pros: I Like The Flight is On Time
Cons: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks
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10.0
AMAZING CREW!
Pros: Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!
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9.0
Wonderful!
Pros: Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment
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2.0
Off load
Cons: Immigration
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2.0
Off load
Cons: Immigration
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4.6
Cons: Change to HiFly plane - noticeable difference in most aspects
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9.0
Pros: Very nice flight and very comfortable with extra leg room
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6.0
Was in business cabin, feels basic
Pros: No problem
Cons: Service can b warmer
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6.0
Ok
Pros: No problem
Cons: Service can b warmer Practically no entertainment, just a common screen
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5.6
Ok
Pros: Crew were ok
Cons: Delayed Not enough blanket Seat angle too upright, not comfortable
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6.6
Cons: They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.
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10.0
My first flight with Royal Brunei
Pros: Their Dreamliner plane is spacious, well fitted, not cramped.
Cons: Unable to listen to movies with their headphones - too much static
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2.0
Super-delayed flight!
Pros: None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay.
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10.0
Comfort
Pros: Comfortable seats
Cons: Can improve food.
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8.0
Pros: Entertainment is very up to date Crew striving to help Nice all in all
Cons: Boarding usually late
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9.3
nice trip
Pros: legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay
Cons: A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems
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9.3
Excellent
Pros: Friendly crew, always available and happy to help
Cons: Boarding was late
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9.3
Love your airline
Pros: Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked
Cons: Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.
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7.0
Big squeeze on cheap plane
Pros: Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough.
Cons: See above. Aircraft not ok for busy sector. Eg A330 required
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6.0
Cons: airplane is a little bit old.
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6.0
Cons: Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it.
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10.0
Amazing airline
Pros: Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!
Cons: I was sitting around a lot of families with kids
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8.0
Pros: The crew was really friendly and helpful
Cons: I didn’t like nothing
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8.6
Flight from Melbourne to Brunei is very good from airline to crew.
Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
review from
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7.3
Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.
Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.
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10.0
Great flight
Pros: Gave me aisle seat, great service
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9.0
Great airline, definitely fly with them again.
Pros: Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.
Cons: The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.
review from
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5.3
Cons: The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.
review from
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9.6
Exemplary service
Pros: The cabin crew were very friendly, organised and polite
Cons: The layover at Brunei airport was a little boring as there's not much to do for three hours.
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9.6
Pros: The cabin crew were very friendly, organised and polite.
Cons: The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep.
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7.0
Amazing crew
Pros: Best crew I have ever had
Cons: Leg room is too small.
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8.6
Great flight
Pros: Crew are just the best
Cons: Boarding was disorganised, excellent service otherwise.
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8.0
Gets you from point a to point b
Pros: They were able to accommodate my request to move to an aisle seat
Cons: Sticklers for luggage weight and the plane was small
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4.3
The booking process was a nightmare.
Pros: I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare
Cons: BYojet shouldn't be with Kayak get rid of them.
review from
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9.0
Beats driving
Pros: Short and sweet flight.
Cons: Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!
review from
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10.0
A truly wonderful flight!
Pros: The food!!!!
Cons: Nothing
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10.0
Great crew, food, flight
Pros: Service with a smile. Great manners.
Cons: Nothing. Great crew, food, flight.
review from
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9.3
Cons: I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap
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9.3
Cons: Everything was good except for the food. It was average
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10.0
The way to fly
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.
Cons: Nothing.
review from
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10.0
The way to fly
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Cons: Nothing.
review from
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5.6
Pros: Price
Cons: Transiy in Brunei airport there is nothing to do at all.
review from
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7.6
On Time and Good Service
Pros: New Boeing 787, crew very tidy and efficient.
Cons: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.
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7.6
Good service and on time
Pros: Same as outbound flight.
Cons: Same as outbound flight.
review from
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4.6
As usual cold, and needing improvement in various
Pros: Still an affordable choice to fly from Brunei direct to Australia.
Cons: Space between rows is small. When the passenger in front recline the chair, it gets very close to the passenger sitting behind. The TV screen has no angle adjust - problem when the passenger in front recline the chair. Cover for toilet seat does not stay when opened - keep falling on the user. Food was disappointing. Served rather late. Need more enthusiasm in the service. Service as usual cold. They need training in hospitality. They ran out of the health check form - obvious lack of attention (ignorant) in service.
review from
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4.6
Non-functional recline chair, cold service
Pros: Still the most economical choice to fly from Brunei direct to Australia.
Cons: The chairs stuck and you need to be powerful to lower it. In need of maintenance. Staff were cold. Lack enthusiasm to serve. In need of hospitality training.
review from
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9.3
A fuss free night flight
Pros: I was informed of the retimed departure well ahead of time, and the flight departed on time. My SFML was super delish, and the CSO was very friendly.
Cons: On this flight, honestly cant think of any.
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Flight status
Royal Brunei Airlines route map
Top airports served by Royal Brunei Airlines
- Bandar Seri Begawan Brunei Intl Airport (BWN)
- Melbourne Airport (MEL)
- London Heathrow Airport (LHR)
- Manila Ninoy Aquino Intl Airport (MNL)
- Kuala Lumpur Intl Airport (KUL)
- Singapore Changi Airport (SIN)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Bangkok Suvarnabhumi Airport (BKK)
- Incheon Intl Airport (ICN)
- Hong Kong Intl Airport (HKG)
- Kota Kinabalu Airport (BKI)
- Surabaya Juanda Airport (SUB)
- Taipei Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Tokyo Narita Airport (NRT)
Royal Brunei Airlines contact information
- BI IATA Code
- +2 886 7513 Call
- flyroyalbrunei.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.