Pros:Nothing. Norwegian Air didn't even give us the chance to like anything about them.
Cons:We arrived at the airport running a bit late due to a holiday change in public transportation schedules. No problem, though, we were keeping a close eye on the time and were confident we could still get through security and to the gate before they closed the doors. We'll never know now, because we weren't allowed the chance. The automated kiosks would not print boarding passes because it was too close to flight time, and when we attempted to approach the service desk, the attendant in front of the line would not let us approach. Yes, they actually had a "bouncer" on their service desk line. We were instead directed to "flight services," where the employees apparently receive special training in not caring about the travellers' issues that are brought to them. We were informed in a very bored tone that our money would.not be refunded or credited toward rebooking a later flight, and we were offered the "opportunity" to book a later flight at about two and a half times the original price we had paid, plus a mountain of fees on top of that. We opted instead to take the train for a fraction of the price with an arrival time similar to tyat of the new booking we were offered. Suffice it to say, this company will never see another cent from me. I'd advise you not to throw your money away on them, either. If anything at all goes wrong with your travel plans, they won't hesitate to rake you over the coals.