Traveler reviews
Overall rating
6.7
Good
Based on 413 reviews
Boarding
7.0
Comfort
6.8
Crew
7.6
Entertainment
6.5
Food
6.0
Skip to main content
More
Find cheap flights on LATAM Airlines
Round-trip
Economy
LATAM Airlines information
| IATA Code | LA |
|---|---|
| Routes | 85 |
| Top route | Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl |
| Airports served | 37 |
| Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
"Food was good and healthy"
(in 73 reviews)
"Friendly staff clean cabin."
(in 54 reviews)
"The crew was great."
(in 189 reviews)
Cons
"They lost my luggage"
(in 10 reviews)
"The flight was four hours late!"
(in 17 reviews)
"The flight was delayed 7 hours"
(in 224 reviews)
Recent reviews
Traveler rating
769
360
268
312
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
-
6.0
everything Ok
review from
-
4.0
More attention to the people.
review from
-
10.0
We updated to Premium Economy, and it was pretty good.
review from
-
2.0
This was a horrible experience with horrible customer service. Will not fly again.
review from
-
10.0
Great crew from Chile... planes are getting very dated
review from
-
2.0
Chatdeal messed up my reservation and I lost my entire vacation.
review from
-
10.0
Excellent flight
review from
-
10.0
Delta sky lounge in terminal 2 is a disaster!
review from
-
8.0
Attendants seemed stressed, the food given was really bad, the flight departed and arrived on time, the media content was good,
review from
-
8.0
Excelente
review from
-
8.0
Good
review from
-
10.0
I will flight again with latam
review from
-
8.0
The Time from cusco to lima is short and good. I would like more food and different drink because only water and chocolate stick. The informacion of crew captain is only spanish and very quick.
review from
-
10.0
The second baggage should be free
review from
-
8.0
Staff at the Airport was very good .
review from
-
4.0
A Latam crew member at the Trujillo airport singled me out (racism??) and falsely claimed that my carry-on bag was too big and needed to be checked. Clearly it is not. It is specified as carry-on sized bag and I carried it on my trip into Peru without any problems. It was comparable in size to everyone else's bag around me. But, I was not about to get into an argument at the airport in a foreign country and, thus risk my safety or jeopardize my journey home to the States. So, I checked it begrudgingly. In Lima, my seat number was changed and I was never notified. The actual crew on the airplanes were nice. The movie selection was good but needs closed captioning in English. The food was disgusting.
review from
-
10.0
Catering was minimal. Would have liked a small bite to eat and more variety in drinks.
review from
-
10.0
The entertainment was off
review from
-
10.0
Great crew. Understandably we love more room but that’s just the nature of air travel these days. :-)
review from
-
8.0
plenty of leg room in the 787-900 - almost size of premium economy - meals were good, good entertainment with latest movies TV series eg House of Dragons
review from
-
8.0
The staff was more attentive than any staff has been in a long time. Boarding was efficient. The seats are low and I could not put my backpack under the seat in front of me. I can’t recall not being able to do that. The food was horrible. Chicken breast at dinner was completely dried out. We were not given packets of salt and pepper. Way too few vegetables. They were two, Maybe 2 1/2 inch rounds of zucchini, with dinner and two roasted Cherry tomatoes with breakfast.
review from
-
10.0
Great service!
review from
-
10.0
The wait in lines!
review from
-
10.0
The easy way to get it, but the only thing i did not like was the charges of the luggages.
review from
-
2.0
My flight out of JFK airport left late so I landed late in Sao Paulo, Brazil and ended up missing my connecting flight to Porto Seguro. Because of this I missed the welcoming party to my friend's wedding in Trancoso. I was stuck in Sao Paulo for 12 hours. I realized afterwards that even if my plane had landed on time in Sao Paolo, between re-checking my luggage, going through Customs, and the long walk to the next connecting gate, I would barely have had enough time to catch the connecting flight. LATAM should allow more time to transfer between connecting flights in Sao Paulo for international travelers. A transfer time of 1 hour 20 minutes isn't enough. Do I get some kind of voucher for this?
review from
-
10.0
The whole service did very well.. excellent job…
review from
-
10.0
Nice people. Excellent service. Poor entertainment
review from
-
10.0
We hadn’t used LATAM Airlines and we pleasantly surprised that airline was a great choice. The communication through their app and notifications were very helpful
review from
-
10.0
The flight from Cusco to Lima was fine. The boarding was a little chaotic but it sorted out. We were 45 min late in departure and during the flight, the flight attendant asked about our connection to see if we were ok. When we landed, there was a LATAM agent at the gate to gather the passengers with connections and walked us through the Lima airport to our departure gates so we wouldn’t be lost - very nice courtesy for those of us with connections!
review from
-
10.0
Ñ/A
review from
LATAM Airlines FAQs
What is LATAM Airlines' carry-on size allowance?
Where does LATAM Airlines fly to?
What is LATAM Airlines’ primary hub?
How does KAYAK find such low prices on LATAM Airlines flights?
Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Lima J Chavez Intl Airport (LIM)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Auckland Intl Airport (AKL)
- Montevideo Carrasco Airport (MVD)
- Mendoza El Plumerillo Airport (MDZ)
- Cordoba Pajas Blancas Airport (COR)
- Madrid Barajas Airport (MAD)
- Los Angeles Airport (LAX)
- New York John F Kennedy Intl Airport (JFK)
- Sydney Kingsford Smith Airport (SYD)
LATAM Airlines contact information
- LA IATA Code
- +56 600 526 2000 Call
- latam.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.