Traveler reviews
Overall rating
6.7
Good
Based on 2,094 reviews
Boarding
6.7
Comfort
6.6
Crew
7.5
Entertainment
6.6
Food
6.2
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Round-trip
Economy
LATAM Airlines information
| IATA Code | LA |
|---|---|
| Routes | 126 |
| Top route | Antofagasta Cerro Moreno to Santiago Arturo Merino Benitez |
| Airports served | 47 |
| Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
"Food was good and healthy"
(in 73 reviews)
"Friendly staff clean cabin."
(in 54 reviews)
"The crew was great."
(in 189 reviews)
Cons
"They lost my luggage"
(in 10 reviews)
"The flight was four hours late!"
(in 17 reviews)
"The flight was delayed 7 hours"
(in 224 reviews)
Recent reviews
Traveler rating
676
336
252
270
1
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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10.0
Pros: I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America
Cons: Nothing.review from
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10.0
Pros: The customer service
review from
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10.0
Cons: Excelente atención y servicio
review from
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10.0
Pros: professional service from employees...
Cons: A snack / water :)review from
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8.0
Pros: Amazing crew
Cons: Entretenimentoreview from
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6.0
Cons: More humane treatment. Honor diet request
review from
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2.0
Pros: Nothing as we could not take the flight.
Cons: Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home.review from
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8.0
Pros: Friendly crew
Cons: Baby screaming & passengers not using headphonesreview from
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6.0
Pros: The seat was comfort, good attention, flight on timing 😇
Cons: In several times the plane went down and up, and I think the pilot had no experience or it was the first time flyingreview from
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2.0
Cons: The flight was full and all seats were taken. It means it was impossible to maintain the required and necessary social distancing.
review from
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2.0
Cons: I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned.
review from
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2.0
Pros: No Crew.
Cons: The flight was cancelled, never went.review from
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2.0
Pros: I never flew to Rome because of LATAM!
Cons: Flying homereview from
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10.0
Pros: Good order and efficient.
Cons: All fine with me.review from
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10.0
Pros: The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore.
review from
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3.6
Cons: exaggerated restrictions due to covid.
review from
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8.0
Pros: The crew was nice and the seat was fine
Cons: New seats, internet service and at least water.review from
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10.0
Pros: Muito confortável. Boarding muito rápido. Muito bem atendido a bordo.
Cons: Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros.review from
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5.0
Pros: The crew was great
Cons: They should be on time but we left 30 minutes later.review from
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8.0
Cons: Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line.
review from
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8.3
Cons: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.
review from
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8.0
Pros: seat was comfortable
Cons: On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improvedreview from
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8.0
Pros: Comfortable flight, friendly staff
review from
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10.0
Pros: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks
Cons: At this time all worked perfect for me the way how it is.review from
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7.0
Cons: Seats looked older generation and configuration not great
review from
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2.0
Cons: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior
review from
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10.0
Pros: The middle seat empty AMAZING!
Cons: Bigger glass for wine !review from
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10.0
Pros: The free middle seat because the flight was not full.
Cons: Bigger glass for winereview from
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8.0
Pros: Yes
Cons: Serve some type of beverage with out charging a lotreview from
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9.6
Pros: All good
Cons: To drop the bag was very messyreview from
Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Antofagasta Cerro Moreno Airport (ANF)
- Lima J Chavez Intl Airport (LIM)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Iquique Cavancha Airport (IQQ)
- Calama El Loa Airport (CJC)
- Puerto Montt El Tepual Airport (PMC)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Concepción Carriel Sur Airport (CCP)
- Copiapó Desierto De Atacama Airport (CPO)
- Miami Airport (MIA)
- Montevideo Carrasco Airport (MVD)
- Bogotá El Dorado Airport (BOG)
- Madrid Barajas Airport (MAD)
LATAM Airlines contact information
- LA IATA Code
- +56 600 526 2000 Call
- latam.com Visit
LATAM Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), LATAM Airlines will continually update its policies accordingly. Please contact LATAM Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on LATAM Airlines policies here: LATAM Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.