Pros: Customer service
Pros: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Cons: An alternative to providing entertainment on board
Pros: Luggage dispatch courtesy
Pros: The crew was OK, there was nothing they were authorized to do to make things better.
Cons: It was too crowded for a pandemic times, there was no space between the people.
Pros: Friendly crew and easy check-in. Comfy seats.
Pros: crew extremely attentive and sympathetic. Great food and perfect confort.
Cons: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
Pros: Usual latam crew warm and extra attention
Cons: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
Cons: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
Pros: Neat, polite and orderly. Good Food!
Pros: Seat was fine, it was a very full flight, but even so everything went smoothly.
Pros: Smooth flight
Cons: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
Cons: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
Pros: Staff is friendly and helpful.
Pros: On time flight
Pros: Arrived safely
Cons: More room in the seats
Pros: Great entertainment options and system
Pros: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
Cons: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Pros: It was all like expected except for boarding.
Cons: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
Pros: People, accommodating, service, everything was good,
Cons: Sincerely I don’t know.
Pros: Extremely attentive and courteous crew.
Pros: Doha to Colombo flight seats is very comfortable and crew is very helpful.
Pros: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Cons: There’s always room for improvement that’s for sure but nothing in particular.
Pros: Seating was wonderful. Crew- Everyone very nice and helpful.
Cons: Not sure all my food was gluten free.
Pros: Não funcionou as tomadas para carregar eletrônicos
Cons: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
Pros: The crew was amazing, but the seat so small!
On board LATAM Airlines Brasil flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the LATAM Airlines Brasil assistance team will most likely ask you to pay extra for checked luggage.
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