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FAQs about flying with Jetstar

  • What is Jetstar's carry-on size allowance?

    On board Jetstar flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Jetstar fly to?

    Jetstar offers direct flights to 37 cities in 11 different countries. Sydney, Melbourne, and Coolangatta are the most popular cities covered by Jetstar.

  • What is Jetstar’s primary hub?

    Jetstar concentrates most of its flight operations in Sydney.

  • How does KAYAK find such low prices on Jetstar flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Jetstar.

  • What’s the cheapest route that Jetstar flies?

    In the last 72 hours, the cheapest route flown by Jetstar found on KAYAK was from Auckland to Christchurch, with a price of ₱2,531 for a round-trip.

  • What are the most popular airports for Jetstar flights to depart from?

  • Is Jetstar part of an airline alliance?

    No, Jetstar is not part of an airline alliance.

  • How many destinations does Jetstar fly to?

    In total, Jetstar flies to 38 destinations.

See more FAQs

Jetstar customer reviews

6.8
OkayBased on 720 verified guest reviews
6.6Comfort
7.1Boarding
5.9Food
7.4Crew
5.3Entertainment

Traveler rating:
Sort by:
D
2.0 Poor
SYD-ZQN
Pros:Nothing. JetStar used unethical business practices to force us to pay $160 dollars for our baggage. Usually baggage costs $13. They clearly have pulled this extortion trick on customers many times before. We were left to choose between abandoning all of our clothing and souvenirs and other possessions, or paying them an absurdly high fee. So we didn't really have much choice. F JetStar. I'll never fly with them again. If you're smart you won't either.
V
5.6 Fair
BNK-MEL
Pros:Crew was great and friendly.
Cons:The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard.
V
4.8 Mediocre
SYD-CHC
Pros:Efficient boarding.
Cons:NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.
V
2.6 Poor
ZQN-SYD
Pros:Nothing in the service that would warrant any positive discussion
Cons:Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?
V
3.0 Poor
CNS-KIX
Pros:Boarding
Cons:Entertaiment was paid. Previous jetstar flights was free. I tried to purchase the machine did not read none of my credit cards. Bad experience overall.
A
7.6 Good
WLG-AKL
Pros:I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi).
V
2.3 Poor
HNL-SYD
Pros:The flight was smooth, not bumpy. That's it!
Cons:I will never fly this airline again!!! I have flown to Sydney from the U.S. at least 7 or 8 different times and have NEVER been treated so poorly! This was a 10 hour flight and the flight attendants wouldn't even give you water!!! You had to pay $4 a bottle!! That is utterly ridiculous! I just got off an amazing domestic flight with Delta on only a 5 hour flight and they gave us FREE unlimited soft drinks, juice, coffee, tea and WATER!!! They also gave nuts, pretzels and cookies and we're kind enough to give my 3 children extra. Also, to our wonderful surprise their inflight entertainment was free as well! I PAID for inflight entertainment on Jetstar & my TV barely worked! The food was horrendous and ridiculously expensive! When I asked if I could have a cup of water, the flight attendant on Jet star told me to go to the back of the plane and get it myself!!!!! Are you serious??? I went to get it myself and then got yelled at by another flight attendant who told me, " you're not allowed back here!" Get your stories straight Jetstar ugh attendants - or how about you give your passengers FREE water on their 10 hour flight!! Because I had to get the water myself, I then got trapped in the back of the plane because ALL the flight attendants were in the isles for 30 minutes taking the entire planes drink orders & everyone had to pay by credit card! When they weren't in the isles being cashiers, they are found sleeping in the back and knitting! Really? This what I paid for- to watch them sleep & knit??? And me or my family (3 children) couldn't even get water or decent food? Thanks for nothing Jetstar!!! Never again!
V
2.0 Poor
HNL-SYD
Pros:Nice customer service at check-in to help with our bags.
Cons:Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.
A
7.0 Good
SYD-OOL
Cons:Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy.
V
5.0 Fair
NRT-OOL
Pros:unlimited movies because flight was delayed
Cons:$100+ for luggage, no blanket or pillows, $4 Water

Jetstar flight status

Sat 3/30

Jetstar route map - Which destinations does Jetstar fly to?

Find out which destinations you can fly to direct with Jetstar by entering your departure airport. If you want to know if Jetstar flies a certain route, enter both the departure and destination airport before hitting search.
Sat 3/30

All Jetstar flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
929Cairns (CNS)Brisbane (BNE)2h 15m
24Osaka (KIX)Brisbane (BNE)8h 40m
285Auckland (AKL)Dunedin (DUD)1h 50m
216Auckland (AKL)Melbourne (MEL)4h 5m
253Auckland (AKL)Wellington (WLG)1h 5m
602Melbourne (AVV)Sydney (SYD)1h 35m
226Christchurch (CHC)Auckland (AKL)1h 20m
288Christchurch (CHC)Wellington (WLG)0h 50m
284Dunedin (DUD)Auckland (AKL)1h 50m
725Sydney (SYD)Hobart (HBA)1h 55m
287Wellington (WLG)Christchurch (CHC)0h 50m
292Queenstown (ZQN)Auckland (AKL)1h 50m
217Melbourne (MEL)Auckland (AKL)3h 35m
483Brisbane (BNE)Newcastle (NTL)1h 15m
229Auckland (AKL)Christchurch (CHC)1h 25m
891Hervey Bay (HVB)Sydney (SYD)1h 45m
890Sydney (SYD)Hervey Bay (HVB)1h 45m
402Sydney (SYD)Coolangatta (OOL)1h 25m
293Auckland (AKL)Queenstown (ZQN)1h 50m
193Coolangatta (OOL)Queenstown (ZQN)3h 20m
252Wellington (WLG)Auckland (AKL)1h 5m
187Coolangatta (OOL)Christchurch (CHC)3h 15m
279Wellington (WLG)Queenstown (ZQN)1h 25m
534Melbourne (MEL)Sydney (SYD)1h 35m
531Sydney (SYD)Melbourne (MEL)1h 40m
7Melbourne (MEL)Singapore (SIN)7h 50m
219Melbourne (MEL)Queenstown (ZQN)3h 5m
8Singapore (SIN)Melbourne (MEL)7h 30m
223Sydney (SYD)Queenstown (ZQN)2h 55m
220Queenstown (ZQN)Melbourne (MEL)3h 30m
224Queenstown (ZQN)Sydney (SYD)3h 15m
801Adelaide (ADL)Brisbane (BNE)2h 25m
960Adelaide (ADL)Cairns (CNS)3h 0m
125Adelaide (ADL)Denpasar (DPS)5h 10m
777Adelaide (ADL)Melbourne (MEL)1h 20m
498Adelaide (ADL)Coolangatta (OOL)2h 20m
974Adelaide (ADL)Perth (PER)3h 15m
761Adelaide (ADL)Sydney (SYD)2h 0m
150Auckland (AKL)Brisbane (BNE)3h 55m
132Auckland (AKL)Coolangatta (OOL)3h 30m
202Auckland (AKL)Sydney (SYD)3h 40m
630Melbourne (AVV)Coolangatta (OOL)2h 0m
661Yulara (AYQ)Sydney (SYD)3h 5m
800Brisbane (BNE)Adelaide (ADL)2h 40m
147Brisbane (BNE)Auckland (AKL)3h 15m
658Brisbane (BNE)Canberra (CBR)1h 45m
930Brisbane (BNE)Cairns (CNS)2h 25m
57Brisbane (BNE)Denpasar (DPS)6h 15m
759Brisbane (BNE)Hobart (HBA)2h 40m
569Brisbane (BNE)Melbourne (MEL)2h 25m
886Brisbane (BNE)Mackay (MKY)1h 35m
969Brisbane (BNE)Perth (PER)5h 25m
817Brisbane (BNE)Sydney (SYD)1h 40m
904Brisbane (BNE)Townsville (TSV)1h 55m
465Ballina (BNK)Melbourne (MEL)2h 15m
457Ballina (BNK)Sydney (SYD)1h 30m
901Busselton (BQB)Melbourne (MEL)3h 35m
657Canberra (CBR)Brisbane (BNE)1h 40m
651Canberra (CBR)Coolangatta (OOL)1h 40m
961Cairns (CNS)Adelaide (ADL)3h 10m
947Cairns (CNS)Melbourne (MEL)3h 30m
25Cairns (CNS)Tokyo (NRT)7h 25m
967Cairns (CNS)Coolangatta (OOL)2h 20m
953Cairns (CNS)Sydney (SYD)3h 0m
126Denpasar (DPS)Adelaide (ADL)4h 55m
58Denpasar (DPS)Brisbane (BNE)5h 50m
82Denpasar (DPS)Darwin (DRW)2h 40m
36Denpasar (DPS)Melbourne (MEL)5h 40m
117Denpasar (DPS)Perth (PER)3h 50m
40Denpasar (DPS)Sydney (SYD)6h 5m
758Hobart (HBA)Brisbane (BNE)2h 40m
704Hobart (HBA)Melbourne (MEL)1h 25m
695Hobart (HBA)Coolangatta (OOL)2h 35m
724Hobart (HBA)Sydney (SYD)1h 55m
740Launceston (LST)Melbourne (MEL)1h 15m
748Launceston (LST)Sydney (SYD)1h 40m
795Maroochydore (MCY)Melbourne (MEL)2h 30m
787Maroochydore (MCY)Sydney (SYD)1h 45m
778Melbourne (MEL)Adelaide (ADL)1h 25m
562Melbourne (MEL)Brisbane (BNE)2h 15m
464Melbourne (MEL)Ballina (BNK)2h 0m
900Melbourne (MEL)Busselton (BQB)4h 5m
942Melbourne (MEL)Cairns (CNS)3h 20m
35Melbourne (MEL)Denpasar (DPS)6h 5m
703Melbourne (MEL)Hobart (HBA)1h 20m
731Melbourne (MEL)Launceston (LST)1h 5m
794Melbourne (MEL)Maroochydore (MCY)2h 20m
474Melbourne (MEL)Newcastle (NTL)1h 35m
432Melbourne (MEL)Coolangatta (OOL)2h 5m
972Melbourne (MEL)Perth (PER)4h 5m
887Mackay (MKY)Brisbane (BNE)1h 25m
26Tokyo (NRT)Cairns (CNS)7h 20m
484Newcastle (NTL)Brisbane (BNE)1h 20m
473Newcastle (NTL)Melbourne (MEL)1h 40m
492Newcastle (NTL)Coolangatta (OOL)1h 5m
499Coolangatta (OOL)Adelaide (ADL)2h 35m
131Coolangatta (OOL)Auckland (AKL)3h 5m
631Coolangatta (OOL)Melbourne (AVV)2h 15m
650Coolangatta (OOL)Canberra (CBR)1h 40m
966Coolangatta (OOL)Cairns (CNS)2h 25m
696Coolangatta (OOL)Hobart (HBA)2h 40m
437Coolangatta (OOL)Melbourne (MEL)2h 20m
493Coolangatta (OOL)Newcastle (NTL)1h 10m
401Coolangatta (OOL)Sydney (SYD)1h 35m
975Perth (PER)Adelaide (ADL)2h 50m
968Perth (PER)Brisbane (BNE)4h 25m
110Perth (PER)Denpasar (DPS)3h 55m
973Perth (PER)Melbourne (MEL)3h 35m
762Sydney (SYD)Adelaide (ADL)2h 10m
201Sydney (SYD)Auckland (AKL)3h 10m
611Sydney (SYD)Melbourne (AVV)1h 35m
660Sydney (SYD)Yulara (AYQ)3h 15m
816Sydney (SYD)Brisbane (BNE)1h 35m
456Sydney (SYD)Ballina (BNK)1h 20m
952Sydney (SYD)Cairns (CNS)3h 0m
39Sydney (SYD)Denpasar (DPS)6h 30m
747Sydney (SYD)Launceston (LST)1h 45m
784Sydney (SYD)Maroochydore (MCY)1h 35m
912Sydney (SYD)Townsville (TSV)2h 35m
907Townsville (TSV)Brisbane (BNE)1h 50m
913Townsville (TSV)Sydney (SYD)2h 35m
129Auckland (AKL)Rarotonga (RAR)4h 0m
30Bangkok (BKK)Melbourne (MEL)8h 55m
53Brisbane (BNE)Incheon (ICN)9h 30m
753Brisbane (BNE)Launceston (LST)2h 35m
899Busselton (BQB)Sydney (SYD)4h 10m
655Canberra (CBR)Melbourne (MEL)1h 10m
186Christchurch (CHC)Coolangatta (OOL)3h 40m
90Cairns (CNS)Denpasar (DPS)4h 35m
15Cairns (CNS)Osaka (KIX)7h 20m
978Cairns (CNS)Perth (PER)4h 55m
91Denpasar (DPS)Cairns (CNS)4h 40m
673Darwin (DRW)Brisbane (BNE)3h 50m
83Darwin (DRW)Denpasar (DPS)2h 40m
28Phuket City (HKT)Sydney (SYD)8h 50m
849Hamilton Island (HTI)Sydney (SYD)2h 25m
54Incheon (ICN)Brisbane (BNE)9h 10m
16Osaka (KIX)Cairns (CNS)7h 10m
754Launceston (LST)Brisbane (BNE)2h 30m
654Melbourne (MEL)Canberra (CBR)1h 10m
121Melbourne (MEL)Nadi (NAN)5h 0m
63Melbourne (MEL)Ho Chi Minh City (SGN)8h 25m
916Melbourne (MEL)Townsville (TSV)3h 0m
122Nadi (NAN)Melbourne (MEL)5h 35m
979Perth (PER)Cairns (CNS)4h 25m
989Perth (PER)Sydney (SYD)4h 20m
841Proserpine (PPP)Sydney (SYD)2h 20m
64Ho Chi Minh City (SGN)Melbourne (MEL)8h 20m
898Sydney (SYD)Busselton (BQB)5h 0m
672Sydney (SYD)Darwin (DRW)4h 30m
27Sydney (SYD)Phuket City (HKT)9h 0m
848Sydney (SYD)Hamilton Island (HTI)2h 30m
988Sydney (SYD)Perth (PER)4h 55m
840Sydney (SYD)Proserpine (PPP)2h 25m
917Townsville (TSV)Melbourne (MEL)3h 5m
194Queenstown (ZQN)Coolangatta (OOL)3h 30m
692Adelaide (ADL)Darwin (DRW)3h 40m
23Brisbane (BNE)Osaka (KIX)9h 0m
174Christchurch (CHC)Melbourne (MEL)3h 45m
689Darwin (DRW)Adelaide (ADL)3h 40m
48Incheon (ICN)Sydney (SYD)10h 15m
173Melbourne (MEL)Christchurch (CHC)3h 10m
681Adelaide (ADL)Hobart (HBA)1h 50m
804Adelaide (ADL)Maroochydore (MCY)2h 35m
665Yulara (AYQ)Melbourne (MEL)2h 40m
9Brisbane (BNE)Tokyo (NRT)9h 5m
834Brisbane (BNE)Proserpine (PPP)1h 40m
920Cairns (CNS)Darwin (DRW)2h 30m
921Darwin (DRW)Cairns (CNS)2h 30m
671Darwin (DRW)Sydney (SYD)4h 30m
680Hobart (HBA)Adelaide (ADL)2h 5m
4Honolulu (HNL)Sydney (SYD)10h 20m
805Maroochydore (MCY)Adelaide (ADL)2h 45m
664Melbourne (MEL)Yulara (AYQ)3h 0m
29Melbourne (MEL)Bangkok (BKK)9h 5m
10Tokyo (NRT)Brisbane (BNE)8h 35m
167Coolangatta (OOL)Wellington (WLG)3h 20m
833Proserpine (PPP)Brisbane (BNE)1h 30m
130Rarotonga (RAR)Auckland (AKL)4h 20m
3Sydney (SYD)Honolulu (HNL)9h 40m
168Wellington (WLG)Coolangatta (OOL)3h 40m
674Brisbane (BNE)Darwin (DRW)3h 55m
18Phuket City (HKT)Melbourne (MEL)8h 25m
678Melbourne (MEL)Darwin (DRW)4h 15m
17Melbourne (MEL)Phuket City (HKT)8h 45m
832Melbourne (MEL)Proserpine (PPP)2h 55m
982Coolangatta (OOL)Perth (PER)5h 15m
983Perth (PER)Coolangatta (OOL)4h 35m
831Proserpine (PPP)Melbourne (MEL)2h 55m
141Sydney (SYD)Rarotonga (RAR)6h 0m
278Queenstown (ZQN)Wellington (WLG)1h 20m
More flight routes

Jetstar contact information

Jetstar information

IATA CodeJQ
Routes216
Top routeMelbourne Airport to Sydney
Airports served38
Top airportSydney Kingsford Smith

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Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.