|Top route||Melbourne to Sydney Kingsford Smith|
On the flight to our holiday destination, to ensure my child with autism would be given food she would eat, we pre ordered the meal choices we wished for, the cost of which was covered by the max bundle. We were served quickly because we were seated near the front of the economy section, but they gave my child the wrong meal. We were then told we had to wait until everyone was served and they would only serve her the correct meal if they had enough left over. On our return I was unable ro preorder due to lack of internet access. Even though our max bundle was noted on the boarding pass we were asked by the flight attendants to produce documents to prove we had food included in our package, but could not as we were in flight and would have needed to download this info via internet. We were given a piece of banana bread and no drink. Hardly a light meal. Certainly not the equivalent of the breakfast we had on our outward flight - a good sized sandwich or a quiche and a spinach roll. We had to call the staff twice before they would bring us tea and coffee. Similar issues with meal number two. Water and drinks were rarely offered. Nothing at all for the last 4 hours of the 11 hour flight. Finished up starving and dehydrated.
In flight service was very slow
A 12-hour delay with little explanation or apology - no help or alleviation. All other flights were departing/arriving on time, so this was a Jetstar issue. Poorly managed from start to finish. Will avoid Jetstar on anything other than short domestic flights in the future.
Crew was friendly. Food was average.
Very quick Barding Process, Crew were very friendly and helpful. Nice quiet flight.
Going over to Adelaide the gin was 23d distillery…. Coming home to Hobart it was Gordon’s!!!!!
Cancelled the flight with 4 hrs notice. No other flights available that day.
Flight boarding and departing were on time, friendly staff. Arrived at our destination early with no problems.
Jetstar is now constantly delaying its flights without even notifying the customers. We've got the delay notification from Kayak, and the Airports but not from Jetstar, they just pretended nothing happen until the last minute.
plane one hour late crew on board were great
The food wasn't. I flew 8 and a bit hours and before landing was asked if I wanted a coffee, I needed that coffee. I didn't get that coffee. We flew for 8 hours and then they ran out of service time. I thought that was rediculous. I also got this feeling that every milliliter of water and milk and everything was being counted.
Really need to improve the food options
Night flight and the crew took 2.5 hours to serve the food / cleanup till after midnight with multiple announcements on load speaker preventing people from sleeping. This is done by other airlines much better and the seats are very tight and small to try sleep for long flights.. Better for day flights not overnight.
We had booked seats 1A and 1B on our original booking, however, when it was rescheduled by Jetstar, we lost our seats and ended up on a later flight, and we’re seated in another row.
when rescheduling a very convenient flight time (in my case 11am) to a very convenient flight time (in this case 6.10am) it would be best to put all the people from 6.10am on the 11am flight instead of the other way around. Then when there is a delay of several hours due to a technical hitch, the very least that Jetstar could do would be to provide some food and drinks for those waiting - or at least when we eventually boarded
We'd have appreciated a coffee or tea as this was an early flight It was really complicated to locate the feature to purchase additional luggage. We tried several times on the computer to no avail, and managed to succeed after several attempts on the app
On time always better
It was fine. Because it was longer the staff were more attentive and the whole flight was better. Was also a bit delayed leaving.
The staff were lovely. Flight was delayed. Again, always an issue with jetstar before a flight, very annoying
Every jet star flight I’ve ever been on has had an issue. Really frustrating
The airport experience. Check in and bag drop at Adelaide airport was terrible. Security even worse.
The seats are hard and no leg room
Is really budget airline and the lugagge handling is bad, management also bad. Constant delay and lossing luggage
Jetstar changed my flight plan, adding hours to my original time then every flight I took was delayed
A330 instead of A320 Cramped up on a 5hr flight. Rest ok
the flight was delayed both ways to and from auckland
The captain and crew were very good at keeping passengers up to date with flight progress and arrival.
Delays are not pleasant
The seats on the plane were quite close and cramped but for short travel and if you're looking at saving it's ok.
Flying domestically in Oz now has got worse and worse. It is shameful how pathetic it is on Jetstar: no inclusions whatsoever, not even a magazine anymore. They don't take contactless payments so I couldn't even purchase snacks. So no tea or coffee even. Seat pitch, legroom, etc, omg., dont get me started. Seat in front is practically in your face.There is no eye or verbal contact by ground staff or any of the stewardesses. They make it known how insectile the pax are. Horrible Horrible Horrible.
On board Jetstar flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.
Jetstar offers direct flights to 37 cities in 11 different countries. Sydney, Melbourne, and Auckland are the most popular cities covered by Jetstar.
Jetstar concentrates most of its flight operations in Melbourne.
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