Traveler reviews
Overall rating
5.6
Okay
Based on 693 reviews
Boarding
6.2
Comfort
5.5
Crew
6.7
Entertainment
4.1
Food
4.6
Skip to main content
More
Find cheap flights on Jetstar Asia
Round-trip
Economy
Jetstar Asia information
| IATA Code | 3K |
|---|---|
| Routes | 50 |
| Top route | Singapore Changi to Kuala Lumpur Intl |
| Airports served | 23 |
| Top airport | Singapore Changi |
Jetstar Asia traveller reviews
Pros
"Good price and friendly staff."
(in 4 reviews)
Cons
"the leg room is not enough."
(in 15 reviews)
"Free water would be good"
(in 28 reviews)
"Seats were not too comfortable."
(in 44 reviews)
Recent reviews
Traveler rating
45
34
19
18
1
Find reviews that mention:
seats were comfortable
baggage fees
even water
check bag
budget airline
leg room
never fly
pay extra
good price
check in counter
seat in front
-
9.5
Cons: Nothing really
review from
-
10.0
Pros: Excellent value
Cons: Less adders to the base farereview from
-
8.0
Cons: Less adders to the advertised price
review from
-
8.0
Pros: Crew is efficient as always.
review from
-
8.5
Cons: The crew was very gentle.
review from
-
10.0
Pros: Crew are very helpful
review from
-
7.0
Cons: Seats were very thin. Could feel all movement from the person behind me on my back and bottom!
review from
-
5.5
Pros: very affordable fares
review from
-
6.0
Pros: Nothing.
Cons: I don't remember being asked to purchase baggage fees. I don't remember how much baggage was allowed. All of our bags were weighed together, even though we had small backpacks and should have been considered as personal item. We ended up paying more than $100 for baggage fees! Also, even water is for purchase. I don't think it was even put in fine print. Entertainment is non existent.review from
-
6.4
Pros: Comfortable leather seat, helpful and polite flight attendances. On time.
Cons: Group-based boarding will be better and more efficient.review from
-
4.0
Pros: Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem"
Cons: Kayak could have assisted with problems.review from
-
5.2
Pros: Boarding was great
Cons: The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t workreview from
-
6.0
Cons: comfort, food
review from
-
5.0
Pros: Inside of the cabin was fairly new and kept clean. Friendly staff.
Cons: Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them.review from
-
8.0
Pros: - Plane boarded early so there was no real rush of everyone boarding at once - departure and arrival time were met, no issues - checkin was an absolute breeze, simple and painless experience
Cons: - In flight purchases are really expensive - Plane was fairly dirty, like grimy and needing a deep clean. - seat cushion was uncomfortablereview from
-
8.5
Pros: Seats were comfortable. Boarding process was easy.
Cons: Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all.review from
-
2.0
Pros: I like nothing about your customer care service
Cons: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.review from
-
7.5
Pros: Arrived safely
Cons: No free drinks. Seats were not too comfortable.review from
-
10.0
Pros: Very fast and efficient from start to finish.
Cons: Nothingreview from
-
5.5
Cons: Both flights this trip were delayed more than an hour with no explanation
review from
-
7.2
Pros: It was on time. Seat comfort was good.
Cons: No entertainment at all, and no water.review from
-
7.6
Pros: Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront.
review from
-
7.0
Cons: Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane
review from
-
6.0
Cons: Thye assigned me a seat that didn’t recline even though there were seats available that did.
review from
-
4.6
Pros: Seats very uncomfortable
review from
-
7.0
Pros: Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff
Cons: More human touch less $$ orientated. Make customer willing to come backsreview from
-
5.0
Cons: I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight
review from
-
6.0
Pros: Crew and comfort just fine for a 2-hour hop from Penang to Singapore
review from
-
5.6
Pros: Pleasant crew
Cons: Comfortreview from
-
2.0
Pros: Nothing to like about this company, luggage overcharging .
review from
Flight status
Jetstar Asia route map
Top airports served by Jetstar Asia
- Singapore Changi Airport (SIN)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Kuala Lumpur Intl Airport (KUL)
- Manila Ninoy Aquino Intl Airport (MNL)
- Ho Chi Minh City Airport (SGN)
- Bangkok Suvarnabhumi Airport (BKK)
- Angeles City Clark Intl Airport (CRK)
- Phnom Penh Pochentong Airport (PNH)
- Phuket City Airport (HKT)
- Osaka Kansai Intl Airport (KIX)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Surabaya Juanda Airport (SUB)
- Penang Intl Airport (PEN)
- Darwin Airport (DRW)
- Denpasar Bali Ngurah Rai Airport (DPS)
Jetstar Asia contact information
- 3K IATA Code
- 1800 1611 0280 Call
- jetstar.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.