|Top route||Singapore Changi to Kuala Lumpur Intl|
|Top airport||Singapore Changi|
Cons: Nothing really
Pros: Excellent value
Cons: Less adders to the base fare
Cons: Less adders to the advertised price
Pros: Crew is efficient as always.
Cons: The crew was very gentle.
Pros: Crew are very helpful
Cons: Seats were very thin. Could feel all movement from the person behind me on my back and bottom!
Pros: very affordable fares
Cons: I don't remember being asked to purchase baggage fees. I don't remember how much baggage was allowed. All of our bags were weighed together, even though we had small backpacks and should have been considered as personal item. We ended up paying more than $100 for baggage fees! Also, even water is for purchase. I don't think it was even put in fine print. Entertainment is non existent.
Pros: Comfortable leather seat, helpful and polite flight attendances. On time.
Cons: Group-based boarding will be better and more efficient.
Pros: Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem"
Cons: Kayak could have assisted with problems.
Pros: Boarding was great
Cons: The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t work
Cons: comfort, food
Pros: Inside of the cabin was fairly new and kept clean. Friendly staff.
Cons: Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them.
Pros: - Plane boarded early so there was no real rush of everyone boarding at once - departure and arrival time were met, no issues - checkin was an absolute breeze, simple and painless experience
Cons: - In flight purchases are really expensive - Plane was fairly dirty, like grimy and needing a deep clean. - seat cushion was uncomfortable
Pros: Seats were comfortable. Boarding process was easy.
Cons: Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all.
Pros: I like nothing about your customer care service
Cons: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.
Pros: Arrived safely
Cons: No free drinks. Seats were not too comfortable.
Pros: Very fast and efficient from start to finish.
Cons: Both flights this trip were delayed more than an hour with no explanation
Pros: It was on time. Seat comfort was good.
Cons: No entertainment at all, and no water.
Pros: Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront.
Cons: Boarding in Sanya was awful. Long queue. Immigration terrible. Queue to get inside the airport. Bus to airplane
Cons: Thye assigned me a seat that didn’t recline even though there were seats available that did.
Pros: Seats very uncomfortable
Pros: Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff
Cons: More human touch less $$ orientated. Make customer willing to come backs
Cons: I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight
Pros: Crew and comfort just fine for a 2-hour hop from Penang to Singapore
Pros: Pleasant crew
Pros: Nothing to like about this company, luggage overcharging .