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The crew is extremely cordial. The boarding and deplaning process is swift. The plane though…oh the plane needs to be cleaned. It was sooo disgustingly dirty inside. I can literally see the oily face imprints of the previous passengers on the window.

There was a 3 hour delay.

Lugagge got left behind and didn’t arrive to KL. Missing or delay lugagge, yet no feedback or update

The particular aircraft on the day seemed a bit old, tired, and could have been cleaner. I wasn't given the meal I had asked for - I got the fish, instead of the beef that I had asked for.

Pros: very affordable fares

Pros: Nothing.

Cons: I don't remember being asked to purchase baggage fees. I don't remember how much baggage was allowed. All of our bags were weighed together, even though we had small backpacks and should have been considered as personal item. We ended up paying more than $100 for baggage fees! Also, even water is for purchase. I don't think it was even put in fine print. Entertainment is non existent.

Pros: Comfortable leather seat, helpful and polite flight attendances. On time.

Cons: Group-based boarding will be better and more efficient.

Pros: Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem"

Cons: Kayak could have assisted with problems.

Pros: Boarding was great

Cons: The seats are really small and tight and the headrest was broken Also, my entertainment screen didn’t work

Cons: comfort, food

Pros: Inside of the cabin was fairly new and kept clean. Friendly staff.

Cons: Jetstar has the most uncomfortable seats. The seats are curved forward forcing you to sit like hunchback. I could barely stand seating like this for 2.5 hours. I can’t imagine being on the longer flight with them.

Pros: I like nothing about your customer care service

Cons: Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation.

Cons: Both flights this trip were delayed more than an hour with no explanation