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late, of course. no gate when we arrived, of course. no one to drive the jetway when we parked at the gate, of course.

My overall review score is scored negative because of the horrendous entertainment experience. The movies were so glitchy as I to make them unwatchable. Also, I couldn’t figure out how where to put the audio jack so I had to ask the crew. I’m a VP of Technology and it take me 15 minutes just to get the WiFi access. What I see is that there is no bandwidth for the passengers. Having no food on a 7 am flight other than some junk that I need to buy and isn’t worth the trouble, shows how far this industry has fallen over the years.

The checking crew was rude Refusing to help us

Flight was delayed an hour, very disorganized on the boarding process on the plane and no Wi-Fi

My flight never left because there was no pilot my experience was awful and I lost money

Absolutely horrible customer service. After getting abandoned in Pittsburgh due to a cancelled flight last night on JetBlue’s sister/affiliate airline American with no options for alternate flights or hotel accommodations, I booked a flight (actually two because there was a connection) with JetBlue. Then AA was able to get me on a very early morning flight today as a standby. I let JetBlue know I wouldn’t need their flights prior to the departure time, both at the ticketing window while at the airport (3 terminals over) and again after being on hold for close to three (3) hours. The result after all that is JetBlue is keeping all of my money (close to $400) even though they didn’t fly me anywhere, even though I did everything a person could do after having a flight cancelled late at night with no assistance, and even though I cancelled the flight in a timely manner. This is not to mention that this all arose from their affiliate AA cancelling my already paid for flight after I waited at the airport for close to 4 hours without rebooking me or the other passengers on another flight. So in the end I was forced to spend close to $700 extra for a hotel and this JetBlue flight (which I never even used and had plenty of open seats) because AA cancelled my flight and JetBlue refuses to accommodate in any way. To say bad customer service is an understatement here.

I lost my bag and no one can find it.

Crew members have no patience and are not trained to listen and help the customers. They made a mistake, I was not able to board (with the pass bonding in my hands 30 min in front of the gate), and I had no assistance.

We had to change planes right after we finished boarding. We were loaded in a plane that would require refueling so it wasn’t really nonstop as advertised. We were told this was due to runway construction. Then we landed outside our terminal at lax and had to be shuttled to baggage claim. I got home — 3 hours after originally scheduled.

Last minute my flight was cancel and moved 2 days later setting back my trip my family vacation

Plane had plenty of space which was good. What was terrible was the delays of the flight. At that time of day the delay made my long drive home a hassle.

JetBlue takes NO responsibility for helping you when they cancel a flight and especially if you booked through a third party like Kayak. Kayak and ChatDeal also, were not willing to take responsibility or help with the canceled flight. It took me 4 hours (2 trips to the Jet Blue desk at the airport, three online chats and two phone calls (90 minutes of hold time) to get my flight rebooted.