Traveler reviews
Overall rating
7.4
Good
Based on 8,027 reviews
Boarding
7.6
Comfort
7.6
Crew
8.1
Entertainment
7.1
Food
7.1
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Find cheap flights on JetBlue
Round-trip
Economy
JetBlue information
| IATA Code | B6 |
|---|---|
| Routes | 683 |
| Top route | Los Angeles to New York John F Kennedy Intl |
| Airports served | 108 |
| Top airport | New York John F Kennedy Intl |
JetBlue traveller reviews
Pros
"The great services as always."
(in 137 reviews)
"Generous portion of free snacks."
(in 243 reviews)
"Crew was friendly and accomodating."
(in 835 reviews)
Cons
"Arrived 17 minutes early too!"
(in 21 reviews)
"Free WiFi and seat comfort!"
(in 45 reviews)
"Flight was 6 hours late."
(in 243 reviews)
Recent reviews
Traveler rating
1459
494
355
311
22
Find reviews that mention:
flight attendants
great flight
crew was great
delayed flight
seats were comfortable
free snacks
flight entertainment
tv was not working
jet blue
leg room
hour late
great service
free wifi
two hours
arrived early
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10.0
Loved jetblue so much room in seats and plane was not even half full, loved it!
review from
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1.9
Flight delayed for 3.5 hours, no water, no coffee, no snack at the gate.. $50 credit towards future travel is the compensation??? Boy I miss the old jetblue. I will avoid flying JetBlue in the future.
review from
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3.9
Everything could have been better. Jet blue has really fallen off on its service and standards
review from
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7.9
Wtf with the restrooms. Are they trying to activate everyone’s potential to be claustrophobic? It’s unbelievable. I absolutely hate how airlines are smashing so much into a cabin so they can pack us in like sardines. Glad I paid a stupid amount of money for a seat upgrade … but wish a bathroom upgrade came with it.
review from
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10.0
The crew was friendly and easily approachable. The atmosphere was nice and dark. It was a little cold on the plane.
review from
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1.9
Flight incrementally delayed for hours without advance notice, at the very last minute changed by over two hours into past midnight
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10.0
Flight crew were ok, however to charge for a carry on is ridiculous when the ticket I used was the balance for a Caribbean flight.
review from
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5.9
Lots of time on the tarmac at both ends. LOTS of crew announcements that didn’t need to be made.
review from
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1.9
We couldn’t check-in online. Even though it was booked through American Airlines, none of my AA benefits carried over. The Wi-Fi and entertainment didn’t work the entire flight. The flight crew said something about a voucher but I didn’t hear anything else about it.
review from
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10.0
They change gate sudenly and pasengers get confuse and then they rush boarding.
review from
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7.9
The crew was wonderful. Our flight was delayed 1.5 hours due to hurricane Ida. We had to sit in the plane during that time but the crew was passing out water and keeping us updated. The gate at Logan airport was cramped and tiny, so there was no where to sit. The crew kept everyone comfortable with snacks and drinks throughout the flight. I can’t say enough about the crew!
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1.9
Flight was supposed to go at 8:50PM. Last minute it got delayed until 5:30AM
review from
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10.0
First time flying JetBlue, and was impressed. The planes were clean, new and high tech. There was free WiFi on my cross country flight. I will fly again.
review from
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10.0
LGA Terminal A is terrible. Not NEARLY enough bathrooms (huge line) and very inadequate seating in small crowded waiting room.
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1.9
JetBlue doesn’t inform their passengers of why the flight is delayed. If you land it and don’t get out of the plane yet they don’t tell you what you are still sanding in the plane. JerBlue doesn’t keep their passenger inform of anything. They really should be thankful that they are still in business and is that is to all their customers but they don’t value that at all.
review from
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10.0
No functioning tv. No food (snacks aren’t food). Flight was under 40 minutes. Job done!
review from
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10.0
Beatifull
review from
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5.9
The flight was ok, the baggage claim took almost 2 hours. :(
review from
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10.0
I liked how fast the trip was. The cheese ITs we got where stale
review from
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10.0
Very satisfied with all aspects of my jet blue experience. Highly recommended.
review from
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10.0
Every aspect of my jet blue experience was outstanding. Not only did everything go smoothly, but the jet blue employees went above and beyond to make sure passengers were happy. Jet blue will always be my first choice for airline travel.
review from
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7.9
Fort Lauderdale connection is very bad with immigration with all the flights coming in Chicago should be a destination for direct flights to Columbia least they can take care of the crowd fast enough
review from
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10.0
Everything was orderly and easy going. Was worried reading about all the bad behaved passengers, but crew was kind but stern in their warnings. Anyway, all was as I had hoped.
review from
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10.0
Outdated media
review from
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3.9
The boarding was late and when I arrived at my final destination I had to wait some more to exit the plane .. about 20 mins
review from
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10.0
Better internet service.
review from
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7.9
Having to pay $35 to check my small suitcase that could have fit in the overhead compartment. Poor communication with baggage claim carousel pickup. Upon arrival, the same baggage claim carousel (marked “United”) was used for multiple flights, causing over crowding (COVID concerns anyone?), and waiting too long to retrieve the bag.
review from
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7.9
Although Westchester Airport is smaller than others I love the convenience of location. Flight was great…got in about 20 min. ahead of schedule w/minimal turbulence. Only real downside is that none of the tv’s/airline wi-fi worked so unable to watch tv or movies.
review from
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3.9
maintenance delays
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3.9
Annoying that every short flight is delayed over 40 minutes consistently . Why am i taking a 1 hour flight when it becomes two hours plus airport and uber time? Maybe we should all just drive??
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Flight status
JetBlue route map
Top airports served by JetBlue
- New York John F Kennedy Intl Airport (JFK)
- Boston Logan Intl Airport (BOS)
- Fort Lauderdale Airport (FLL)
- Newark Airport (EWR)
- Orlando Airport (MCO)
- Los Angeles Airport (LAX)
- San Juan Luis Munoz Marin Intl Airport (SJU)
- New York LaGuardia Airport (LGA)
- Washington Reagan-National Airport (DCA)
- Palm Beach Intl Airport (PBI)
- San Francisco Airport (SFO)
- Tampa Airport (TPA)
- Santo Domingo Las Americas Airport (SDQ)
- Cancún Airport (CUN)
- Fort Myers SW Florida Intl Airport (RSW)
JetBlue contact information
- B6 IATA Code
- 1-801-449-2525 Call
- JetBlue.com Visit
JetBlue Cancellation Policy
As the situation changes with coronavirus (COVID-19), JetBlue will continually update its policies accordingly. Please contact JetBlue directly for the latest information about cancellation fees. You can find the most up-to-date information on JetBlue policies here: JetBlue Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.