Traveler reviews
Overall rating
5.5
Okay
Based on 4 reviews
Boarding
5.0
Comfort
6.0
Crew
6.5
Entertainment
4.0
Food
4.5
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Find cheap flights on Indonesia AirAsia
Round-trip
Economy
Indonesia AirAsia information
| IATA Code | QZ |
|---|---|
| Routes | 84 |
| Top route | Jakarta Soekarno-Hatta Intl to Denpasar Bali Ngurah Rai |
| Airports served | 25 |
| Top airport | Jakarta Soekarno-Hatta Intl |
Recent reviews
Traveler rating
31
17
22
41
0
Find reviews that mention:
get what you pay
bag and then go
never mentioned
paid for extra
flight delayed
never get
delayed hours
met expectations
boarding last
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8.0
Bring AVOD back to the plane
review from
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2.0
2 hours to check-in, flight delayed 90 min, no timely information. Horrible experience
review from
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10.0
Air Asia is a favourite of mine. Well run, good planes, great staff and great value.
review from
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3.6
Cons: I wish I was told my ticket did not include a meal upfront.
review from
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9.5
Pros: Quick , professional boarding . Smoth take off and landing
Cons: Baggage unload timereview from
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7.0
Cons: Seat pitch is low for anyone who is tall. Even though you pay extra money for rows 6-12 you end up boarding last.
review from
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5.0
Cons: Flight attendant presentation (uniforms were not very high quality)
review from
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6.0
Pros: Boarding was fast, aircraft clean
Cons: Crew wasn't just unfriendly, they were really rude!review from
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4.0
Cons: We were delay for 2 hours, no communication, no apology or compensation.
review from
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4.6
Pros: stewards helped us with all our baby bags
Cons: not chewing on my knees for 4 hours would have been nicereview from
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9.0
Pros: Boarding time and departure time very good. Easy and fast check in
review from
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5.0
Cons: Delay one hour
review from
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10.0
Pros: The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!
Cons: Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule.review from
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8.0
Pros: Air asia always ok
review from
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9.6
Pros: Landed early
review from
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3.6
Pros: Sat grounded for 1 hour,
Cons: Servicereview from
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2.0
Cons: horrible
review from
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10.0
Cons: Good
review from
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10.0
Pros: Great experience
review from
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9.2
Pros: Well so far i uded airasia 3 times and always on time
review from
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2.0
Pros: AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia.
Cons: Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you.review from
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10.0
Pros: N/a
Cons: N/areview from
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6.8
Decent for a short domestic flight
Pros: The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia.
Cons: Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever.review from
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2.0
Delayed Delayed
Pros: Again Delayed
Cons: Missed appointment delayed as usualreview from
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2.0
Pros: Clean and crew
Cons: 2.5 hour delay. Not worth it.review from
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2.0
Cons: I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!
review from
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2.0
No flight, no confirmation
Cons: It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gonereview from
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10.0
Met all my expectations
Pros: Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung.
Cons: Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport.review from
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2.0
Cons: I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!
review from
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2.0
Overpriced overhyped airline
Pros: It arrived on time
Cons: Very snel legroom, no included food, no free water, no inflight entertainmentreview from
Indonesia AirAsia FAQs
What is Indonesia AirAsia's carry-on size allowance?
Where does Indonesia AirAsia fly to?
What is Indonesia AirAsia’s primary hub?
How does KAYAK find such low prices on Indonesia AirAsia flights?
Flight status
Indonesia AirAsia route map
Top airports served by Indonesia AirAsia
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Kuala Lumpur Intl Airport (KUL)
- Medan Kuala Namu Intl Airport (KNO)
- Surabaya Juanda Airport (SUB)
- Singapore Changi Airport (SIN)
- Penang Intl Airport (PEN)
- Bangkok Don Mueang Intl Airport (DMK)
- Praya Lombok Intl Airport (LOP)
- Bandung Husein Sastranegara Airport (BDO)
- Perth Airport (PER)
- Pontianak Supadio Airport (PNK)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Labuan Bajo Mutiara Airport (LBJ)
- Pekanbaru Simpang Tiga Airport (PKU)
Indonesia AirAsia contact information
- QZ IATA Code
- +632 722 2742 Call
- airasia.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.