|Top route||New Delhi Indira Gandhi Intl to Mumbai Chhatrapati Shivaji Intl|
|Top airport||New Delhi Indira Gandhi Intl|
USB charging point.
Lack of announcement during delay in deplaning in Delhi
Denied boarding inspite of reaching 1.5 hours before departure
It was a typical indigo flight.
did not travel
Good check in attentive crew and quick delivery of baggage
The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.
Smooth boarding take off before time and arrived 23 minutes before TIME.
Clean cabin, efficient crew.
We are four family members so they given last row of flight which are not so comfortable
The boarding flight is painful experience, starting from entering the airport (poor training to staff to verify the identity and ticket details), standing at the counter to check in the baggage (extremely slow). Once boarded, it’s a pleasant experience. The crew is polite and patient.
Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.
Boarding procedures are very inefficient and disorganised at the gate. Not sure why Indigo doesn't utilise and enforce a zonal boarding system. Passengers were transported by bus to aircraft on tarmac which once again made for a very disorganised system. Passengers rushed towards the boarding ramps where IndiGo staff then indicated that passengers from rows 1-15 would board at the front while those from 15 onwards would board from the rear. Passengers could have been transported to the aircraft based on their assigned rows in the first place to smoothen the procedure.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
The paneer served was so hard.
Perhaps providing a menu would have helped as it was my first time onboard and I did not know what was being served.
Excellent service provided!
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
On time flight, baggage came out fast. Overall good experience
On board IndiGo flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the IndiGo assistance team will most likely ask you to pay extra for checked luggage.
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