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Lack of announcement during delay in deplaning in Delhi

Denied boarding inspite of reaching 1.5 hours before departure

did not travel

chalega

ok fine

Bad

The worst airline to travel in India. Not at all customer service oriented. They don’t give a damn about passenger comfort and services.

Worst experience

We are four family members so they given last row of flight which are not so comfortable

Very disorganised and inefficient boarding procedure compounds the disorganised nature of the Indore airport. Crew announced that a system would be followed based on those passengers that paid for expedited boarding, those with children and those in the military etc. However the system was not implemented. Not sure why IndiGo does not use and enforce zonal boarding. A/C not working on bus transporting passengers to aircraft and information system indicating flight information not working either. Given this leg happened after sunset there was very poor lighting on boarding ramps at both Indore and Mumbai.

Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.

Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.

Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.

No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.