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Main problem was with the Icelandair personnel who worked on the connecting flight, and told us we would receive an upgrade for all the inconvenience we had on that flight. This was not followed up on at all by the crew on the 2nd leg

Passport control in Reykjavik was understaffing and we almost missed our flight

Schiphol airport is a nightmare. Very confusing and not user friendly at all. Icelandair downgraded us from Saga class at the last minute and I spent 20 minutes on hold because there was no counter person to deal with in AMS. The compensation they gave us was horrible.

The flight delay caused our bags to be left behind In Seattle.

The whole process was rough. Every plane we went on was delayed, the seats were absurdly squished there was no leg room whatsoever, and you had to board outside every time because it didn’t go up to the gate. We traveled with a baby and they had my husband go to the front were there was no changing table in the stall, and baby had a poo while there was turbulence so that was fun. No food served unless you pay up, which they already overcharged and cancelled on us twice so I will not ever be flying Iceland again.

Alaska Airlines is 100 times better than Iceland Air

The Keflavik airport is CRAZY! We got COVID from standing 6 inches apart from other passengers for over an hour. Their passport control is crazy. Wear your mask (N95) because it can kill your vacation. When boarding the flight, we were packed in 2 flight of staircase. It was so dangerous. We could have toppled all over with our carryon etc. Some were helping compromised travelers with carryon. The business class is so bad. There is NO LEG SUPPORT. You get wide seat, mediocre food and drinks and blanket. That's it. And you pay 4 times for this. We looked at the regular cabin and the seats were so narrow. It is awful to treat passengers like this. Airport chaotic and an airline that doesn't give a hoot about their customers. Never again.

Flight was delayed 2 hours. This is the first international flight I've ever been on that serves no food whatsoever. Not even a little bag of peanuts. Going from Iceland to PDX, the screens with movies and flight information were off and there was a sign saying you must use your mobile phones to access the plane's wifi, but the wifi was out of order. It was a VERY long inhospitable flight.

4 hour delayed flight, with no food vouchers

DO NOT FLY OUT OF AMSTERDAM INTERNATIONAL AIRPORT. You will witness the longest line you have ever seen by miles (literally). The line for security snakes around the airport outside and takes up the majority of the airport internally. The worst flying experience I’ve ever had, hands down. Fix your airport @Netherlands Government.

I wont be booking through Iceland air, they didnt refund my ticket due to COVID illness.

Almost 2 hours to check in bags and flight delayed almost 3 hours.

We paid extra to sit together, but when separated, attendants acted like there is nothing they could do about it. If the in-air service crew can’t fix it, then maybe not separating our seats in the first place would be appreciated. The crew was all very kind and professional though

I wasn't able to take this flight due to getting hospitalized with Covid and they refused to accommodate me and refund my money. Very bad on the airline to not help out a customer who has a true illness

Passengers crowd up to a gate rather than wait in line. Many don’t respect the business class vs coach class, and ticket takers don’t enforce, so everyone gets on whenever they like. The plane was late. Bags were lost.

Our flight was three hours late. We missed our connecting flight in Iceland. After re-booking, IcelandAir lost our luggage. We arrived six hours late with no luggage. Painful experience.

Cancelled due to COVID

Cancelled due to COVID

Same as previous review

Like- I got safely from point A to point B. Could be better- I did not realize there would be no food/snacks offered with drink services on the flights. It also took 2+hours to get our luggage in Dublin without any notification of why or when we could expect to receive it at the baggage claim. We spent as much time waiting for our luggage as we spent on our last leg of the flight. That was unfortunate but the real dissatisfier was the lack of communication.