|Top route||Kastrup Copenhagen to Reykjavik Keflavik Intl|
|Top airport||Reykjavik Keflavik Intl|
entertainment system lousy, screen always shutting down after a few minutes and when on again i had to go through the boring minutes of advertising videos. The system is “CRAP”
My only complaint is that only beverages, no snacks served in economy for a 3 and a half hour flight. Boarding was quick and easy.
Just another cattle car. They could at least give us a cookie!!
Terrible, you have to oay for food on a long hayl flight. Entertainment system is not good, you have to watch their ad for 2 mins every hour. You also have to pay for earplug. Things in the toilet are half broken. Terrible
Very pleasant and attentive crew. Free Wi-Fi in business class. Would have liked a few more food and entertainment options.
Saga Premium check in saved a ton of time. Great crew and service and complimentary Wi-Fi in business class. Could have used a few more entertainment selections.
Make sure the traveler knows that if they get an exit seat , it stays upright and does not recline. Also the entertainment screen may be more difficult to reach. It makes a difference for people with mobility issues.
Again the plane was late. I was given a seat by the emergency exit but half of the space I front was taken by part of the plane. Extremely uncomfortable and awkward space.
The plane was late. Food options limit. My ouch had trash in it from the previous flight.
It's terrible to do not provide food at all at international tranocean flight
The flight to Iceland was excellent, but when changing over in Iceland to continue on to Sweden the airport was disorganized and I was notified by Iceland Air that that flight would have no entertainment available. Still had a good crew on board which was a plus.
No wifi nor inflight entertainment on a SIX hour flight!
The Reykjavik airport is way too small for the amount of people going through. Long lines, congestion, chaos and confusion. They also waited to assign gate numbers to the last minute in both London and Reykjavik which is annoying.
Reykjavik Is a tiny airport and their gates aren’t big enough to accommodate the number of passengers on a flight. This caused 1 giant line to board which went past the gate and wrapped around the terminal.
I love how they board from the back of the plane first. Other carriers should adopt that common sense approach.
Airport decided that all of the usa bound flights would board at the same time. This created a ton of chaos for hours. Once on the flight an hour late my seat did not recline and my partners audio jack was broken. 2/10 would not recommend connecting through reykjavik.
New plane, friendly staff, good Wi-Fi, good entertainment.
Main problem was with the Icelandair personnel who worked on the connecting flight, and told us we would receive an upgrade for all the inconvenience we had on that flight. This was not followed up on at all by the crew on the 2nd leg
Passport control in Reykjavik was understaffing and we almost missed our flight
Schiphol airport is a nightmare. Very confusing and not user friendly at all. Icelandair downgraded us from Saga class at the last minute and I spent 20 minutes on hold because there was no counter person to deal with in AMS. The compensation they gave us was horrible.
The flight delay caused our bags to be left behind In Seattle.
The whole process was rough. Every plane we went on was delayed, the seats were absurdly squished there was no leg room whatsoever, and you had to board outside every time because it didn’t go up to the gate. We traveled with a baby and they had my husband go to the front were there was no changing table in the stall, and baby had a poo while there was turbulence so that was fun. No food served unless you pay up, which they already overcharged and cancelled on us twice so I will not ever be flying Iceland again.
Alaska Airlines is 100 times better than Iceland Air
The Keflavik airport is CRAZY! We got COVID from standing 6 inches apart from other passengers for over an hour. Their passport control is crazy. Wear your mask (N95) because it can kill your vacation. When boarding the flight, we were packed in 2 flight of staircase. It was so dangerous. We could have toppled all over with our carryon etc. Some were helping compromised travelers with carryon. The business class is so bad. There is NO LEG SUPPORT. You get wide seat, mediocre food and drinks and blanket. That's it. And you pay 4 times for this. We looked at the regular cabin and the seats were so narrow. It is awful to treat passengers like this. Airport chaotic and an airline that doesn't give a hoot about their customers. Never again.
The padding in the seat was a little thin but otherwise the flight was fine. Thankfully, it didn’t take 3 hrs to get thru checkin at the Reykjavik airport the way it did last year.
Flight was delayed 2 hours. This is the first international flight I've ever been on that serves no food whatsoever. Not even a little bag of peanuts. Going from Iceland to PDX, the screens with movies and flight information were off and there was a sign saying you must use your mobile phones to access the plane's wifi, but the wifi was out of order. It was a VERY long inhospitable flight.
4 hour delayed flight, with no food vouchers
DO NOT FLY OUT OF AMSTERDAM INTERNATIONAL AIRPORT. You will witness the longest line you have ever seen by miles (literally). The line for security snakes around the airport outside and takes up the majority of the airport internally. The worst flying experience I’ve ever had, hands down. Fix your airport @Netherlands Government.
I wont be booking through Iceland air, they didnt refund my ticket due to COVID illness.
On board Icelandair flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Icelandair assistance team will most likely ask you to pay extra for checked luggage.
Icelandair offers direct flights to 45 cities in 18 different countries. Reykjavik, Copenhagen, and London are the most popular cities covered by Icelandair.
Icelandair concentrates most of its flight operations in Reykjavik.
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