|Top route||Sao Paulo Congonhas to Porto Alegre Salgado Filho|
|Top airport||Sao Paulo Congonhas|
Employees at the airport very poor knowledge
Stuff at the airport not polite
No charge for seats on economy class , we should be able to choose our seats without changing. We already purchased the tickets and choose your company. Thank you!
It was a small plane for a seven hour flight, so it was very cramped. There was no internet access available. The seats were hard.
cancelled flight with not previous notice
cancelled flight with no previous notice.
The flight was super packed and most of us had to put our carry on on a overhead department that was extremally far from where we were sitting and on top of that, there was no Wi-Fi through the whole flight on a 8h flight and I had a work deadline to work on.
They canceled this flight and I only found out when I got at the airport for my flight, the good thing is that they were able to get me another flight with Latan directly to Brasilia.
The flight delayed more than 3h...
They lost my luggage on this last flight, so I'm still waiting for their updates two days after that.
6 hour layover in Brasília is tough
I liked the sandwich. The new seat is not very comfortable
Get me in first class
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Terrible customer service specially if you have questions or issues. Stay away... Also, lost one of our luggage and they do not care about looking for it. We now have to file a police report with Polícia Federal for them to be obligated to look for the bag.
My flight didn’t even fly. I want a FULL REFUND.
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Too much delay in the first two flights, so I lost the connection to the final destination.
There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Pros: Comfortable seats, all on schedule, and kind team
Cons: Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!
Cons: I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!
Pros: It was a fluid flight
Cons: That it wasn't late
Pros: Once we boarded everything was super fast!
Cons: Delayed without much intel as to why or when we were due to finally get in the air
Cons: If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok.
On board GOL flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the GOL assistance team will most likely ask you to pay extra for checked luggage.
GOL offers direct flights to 70 cities in 11 different countries. Porto Alegre, Brasilia, and Sao Paulo are the most popular cities covered by GOL.
GOL concentrates most of its flight operations in Sao Paulo.
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