Find cheap flights on GOL

Flight got cancelled… staff on Expedia or Aerolineas weren’t helpful

the crew must improve customer services and deliver a good customer service; unfortunately crew members were rude

Kayak failed. GOL canceled my flight but I wasn’t notified. I had to stay another night and reschedule

When I got to Brazil my flight did not exist!!!! I paid over a thousand dollars for a flight to find out it wasn’t a real flight. NEVER AGAIN!

The flight was 40 minutes late

It was a small plane for a seven hour flight, so it was very cramped. There was no internet access available. The seats were hard.

cancelled flight with not previous notice

cancelled flight with no previous notice.

The flight was super packed and most of us had to put our carry on on a overhead department that was extremally far from where we were sitting and on top of that, there was no Wi-Fi through the whole flight on a 8h flight and I had a work deadline to work on.

They canceled this flight and I only found out when I got at the airport for my flight, the good thing is that they were able to get me another flight with Latan directly to Brasilia.

The flight delayed more than 3h...

They lost my luggage on this last flight, so I'm still waiting for their updates two days after that.

Zero entertainment

Terrible customer service specially if you have questions or issues. Stay away... Also, lost one of our luggage and they do not care about looking for it. We now have to file a police report with Polícia Federal for them to be obligated to look for the bag.

My flight didn’t even fly. I want a FULL REFUND.

Late

I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous

Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.

I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.