Traveler reviews
Overall rating
6.7
Good
Based on 83 reviews
Boarding
6.8
Comfort
7.0
Crew
7.6
Entertainment
6.2
Food
6.3
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CityJet traveller reviews
Pros
"The staff were great"
(in 8 reviews)
"Free wine on short flight."
(in 9 reviews)
"FLight attendants very friendly."
(in 9 reviews)
Cons
"There's nothing I didn't like."
(in 2 reviews)
"Flight was cancelled."
(in 12 reviews)
"We ended up paying for all three bags."
(in 4 reviews)
Recent reviews
Traveler rating
39
16
10
14
0
Find reviews that mention:
short flight
flight was cancelled
crew very friendly
extra luggage
boarding
service for a cheap
city airport
great experience
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2.0
Flight was cancelled. .
Cons: Flight was cancelled. No feedback or compensation from SAS.review from
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8.0
CityJet to LCY
Pros: The staff were great.
Cons: The seats were quite tight. While they can't control it, there were also 3 screaming kids, so that colored my experience a bit.review from
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10.0
Nimble plane. Easy and comfortable.
Pros: These are small planes, four seats across. Very nice and new looking. Comfortable. Great crew. Easy Boarding. The jet is pretty nimble and made some fairly sharp turns at various points. It was kind of fun. Great views of the ground. Some people might have found the turns a little too exciting.
Cons: I ordered breakfast, and I think they forgot to bring it to me. It ok, I had another breakfast on the previous SAS flight.review from
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10.0
A very Professional airline
Pros: Everything
Cons: Not a thingreview from
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8.0
Pros: Agent was very helpful with checked baggage.
review from
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8.0
Staff as-ever great
Pros: Staff uber friendly and helpful. Quick efficient boarding & easy digital boarding pass system (much more straightforward than other airlines).
Cons: No healthy snack option (even pretzels would have been better than the Choc/biscuit option)review from
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2.0
Cons: See my comments from the questions above since this connection never happened
review from
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6.4
Cons: Seats were really uncomfortable
review from
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6.0
Cons: flight was extremely late - many on board had connections for trans Atlantic flights causing running through the airport to make next flight
review from
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10.0
Pros: Everything
review from
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4.6
Will fly aer lingus next time!
Cons: delayed by 2 hours with little information as to reason. Very poor communicationreview from
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7.0
Transfer nightmare I had very l
Cons: I had very little time and help when I missed my original connecting flight. I couldn’t find the service desk and when I finally did I had to wait to find out where my luggage is. Then they finally located it and I had to wait again to retrieve it. When I finally did I had to run all the way across the airport and almost missed my flight.review from
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5.6
Cons: You have to pay for water now!!
review from
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9.3
The long lay over sucked
Pros: The Turkish airway lounge in dulles was small and the bar lacked a bar keep most of the time because she was also working the floor. The SAS Lounge In Copenhagen was good but not great.
Cons: I was in dulles on 7h lay over and then again in Copenhagen for 9h and that long of a layover is really sucks why are there not closer connection.review from
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5.3
Getting frozen while boarding
Pros: The transfer to and boarding the plane was not thought out. I have been waiting on runway for about 10 min in freezing condition and got as a result a cold. If i was informed about such a possibility I would prepare myself properly. Delayed departure. Boarding, very limited and cramped area before entering the bus. People have barely enough place to stay!
Cons: Crew was nice.review from
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4.6
Pros: Crew generally unfriendly. I can't believe that they charge you know for a can of coke! Compared to other international flights on JAL or ANA, which offer everyone free beer, wine, pop, that's a joke.
review from
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10.0
Good flight
Pros: Very happy with the flight and it all went very smoothly.review from
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4.0
Pros: FLight attendants very friendly
Cons: I take this flight about once a month and 5 our of the last 6 times it has a been delayed. This is incredibly frustrating has it means I am leaving work for nothing. I would recommend just changing the flight time.review from
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10.0
Pros: Organized perfectly
review from
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8.6
OK - almost full flight.
Pros: Great crew.
Cons: No complaint.review from
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9.6
Flight to CPH
Pros: I liked that at this time of year, the flights are not overly full. The flight crew was friendly; promptly served meals, and were overall very helpful. Great selection of Entertainment.
Cons: No reflection on SAS part, but I can never sleep very well on flights :(review from
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2.0
Pros: Absolutely nothing!
Cons: Absolutely everything! Flight cancelled as we were due to board! Herded like cattle! Would never use again!!!review from
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6.0
Unexpected extra luggage costs and extra long wait to retrieve bags .
Cons: We were charged extra luggage fees that we were not aware of on our documentation. Had to wait a ridiculously long time to get luggage at airport once we arrived in Oslo!review from
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6.0
Cons: I had a problem with my carry-on which was supposedly too heavy and had to leave some of my belongings behind. I have never had my carry-on weighed since it complies to the dimensions allowed. I was told that the plane going to Stockholm was small, which should not be my concern !! Very disappointing and I filed a complaint with SAS.
review from
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6.3
Pros: On time.
review from
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7.3
Flying from Tallinn yo Copenhagen
Pros: Trip uneventful.
Cons: A bag of peanuts would have help kill the time.review from
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8.0
Pros: Pleasant short flight.
Cons: No snacks and limited beverage options.review from
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10.0
Short and comfortable
Pros: smooth and enjoyable
Cons: very different experience from US airlines in the very limited drink options: tea or coffee.review from
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10.0
Good competition for Iceland Air
Pros: Very pleasantly surprised with the level of service for a cheap flight. Although very basic stuff, most everyone enjoyed the flight.review from
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6.0
FLR to LCY
Pros: The best part is arriving at London City. The flight attendants are excellent.
Cons: Boarding in Florence was unkind. There was a downpour, and there were no provisions for protection from the rain. Not nice! Seats are so tight that when an obese person is sitting in the next seat, it amounts to.....ugh! The toilet are also in poor repair.review from
Flight status
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CityJet contact information
- WX IATA Code
- +35315369711 Call
- cityjet.com Visit
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