Traveler reviews
Overall rating
6.5
Good
Based on 2,096 reviews
Boarding
6.8
Comfort
6.6
Crew
7.2
Entertainment
6.3
Food
6.1
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Round-trip
Economy
China Southern information
| IATA Code | CZ |
|---|---|
| Routes | 1493 |
| Top route | Shenzhen to Shanghai Hongqiao Intl |
| Airports served | 200 |
| Top airport | Guangzhou Baiyun |
China Southern traveller reviews
Pros
"The crew were very nice"
(in 236 reviews)
"It was a nice flight ✈️."
(in 162 reviews)
"Excellent sleeper seat in business class."
(in 16 reviews)
Cons
"Food was not great"
(in 270 reviews)
"and missed our connecting flight."
(in 353 reviews)
"It’s such a long flight."
(in 343 reviews)
Recent reviews
Traveler rating
836
484
359
363
6
Find reviews that mention:
delayed flight
missed my flight
great flight
good flight
food was good
bad food
flight attendants
crew was friendly
great service
business class
airplane mode
customer service
hours late
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10.0
Pros: The layover at Guangzhou was excellent.
review from
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4.0
Cons: On time!
review from
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7.3
Pros: Nothing comes to mind
Cons: -review from
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4.0
Pros: Nothing stands out
Cons: Uncomfortably warmreview from
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6.0
Pros: The cabin crews professional, kind, and helpful attitude all the time during the flight.
Cons: 1- The boarding, was very late as well as the departure. 2- The captain’s departing and landing technique, I had a feeling the plane was going to dismantle due to his harsh landing!. 3- The food’s quality.review from
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8.0
Pros: Professional
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8.0
Pros: Professionalism
Cons: Baggage Claimreview from
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10.0
Pros: Yes, seats were very comfortable and crew members were extremely helpful
Cons: Everything was excellent.review from
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10.0
Cons: Everything was excellent
review from
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10.0
Cons: No wifi otherwise was great
review from
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2.6
Pros: see SH to GZ prior flight. The same.
Cons: Same problems. Get KFC or McDonalds to cater. No one enjoys the airline's food which I suspect is prepared on a very small budget. Even a sandwich with a pre-packaged drink would elevate the foodservice.review from
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3.3
Pros: No..no redeeming features..
Cons: Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse...review from
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6.0
Cons: Cancellation of Shenyang-Guangzhou flight on the same day was not notified in advance. I had to postpone the trip. I hope that this situation will be notified by phone next time. No matter what country's phone number is
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3.0
Cons: Seats, crew, food.
review from
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2.3
Cons: Seats, crew, food.
review from
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5.3
Cons: Flight was cancelled and no one new what to do. Took me 48 hours to get home
review from
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2.0
Cons: Delay 2hours
review from
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8.0
Cons: Better food choices for Business Class passengers
review from
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10.0
Pros: yes
Cons: foodreview from
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8.0
Pros: Seat was great. Bedding good.
Cons: Meal service was rushed with all courses being delivered literally one after the other.review from
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8.0
Pros: FOOD
Cons: MORE waterreview from
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8.0
Pros: Seat was great.
Cons: Food courses should be delivered slower. It’s a race to see how fast all the courses can be piled on to you .review from
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10.0
Pros: great
review from
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10.0
Cons: great
review from
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6.0
Pros: Fast flight. Small layover
Cons: Entertainment system was broken, so no movies ☹️review from
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6.0
Cons: food, though i liked breakfast (dim sum and fruits including guava)
review from
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10.0
Pros: The food was great--and a customer service agent helped me make a short transfer, walking me from gate to gate.
Cons: I was not able to check in on line the night before, which made me anxious.review from
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7.3
Pros: Seat was comfortable and it was a huge plane there was little delay on order such as water or any thing.
Cons: Service inside the plane by the crew members!!review from
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7.6
Cons: Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate
review from
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8.0
Pros: The dreamliner from JFK to China was a real pleasure the plane and crew were excellent food not really to my liking but ok,
review from
China Southern FAQs
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Flight status
China Southern route map
Top airports served by China Southern
- Guangzhou Baiyun Airport (CAN)
- Shenzhen Airport (SZX)
- Ürümqi Airport (URC)
- Wuhan Airport (WUH)
- Zhengzhou Airport (CGO)
- Chongqing Airport (CKG)
- Changsha Huanghua Intl Airport (CSX)
- Shanghai Pu Dong Airport (PVG)
- Shenyang Airport (SHE)
- Dalian Airport (DLC)
- Guiyang Airport (KWE)
- Hangzhou Airport (HGH)
- Changchun Airport (CGQ)
- Haikou Meilan Intl Airport (HAK)
- Xi'an Xianyang Airport (XIY)
China Southern contact information
- CZ IATA Code
- +86 4008695539 1 4 Call
- csair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.