Traveler reviews
Overall rating
7.2
Good
Based on 451 reviews
Boarding
7.5
Comfort
7.3
Crew
7.9
Entertainment
6.5
Food
6.8
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Round-trip
Economy
Caribbean Airlines information
| IATA Code | BW |
|---|---|
| Routes | 84 |
| Top route | Port of Spain Piarco Intl to Scarborough ANR Robinson Intl |
| Airports served | 22 |
| Top airport | Port of Spain Piarco Intl |
Caribbean Airlines traveller reviews
Pros
"The flight was good."
(in 72 reviews)
"Great service On time."
(in 12 reviews)
"yes the crew was very nice."
(in 59 reviews)
Cons
"The flight was on time"
(in 86 reviews)
"The plane was filthy."
(in 3 reviews)
"The flight was on time"
(in 62 reviews)
Recent reviews
Traveler rating
25
14
9
4
0
Find reviews that mention:
flight was on time
good flight
crew was great
first time
flight crew
great service
food was great
using this airline
flight attendants were pleasant
hot meal
first class
bad attitude
plane was filthy
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10.0
Pros: Seats were large and comfortable Plenty over head space
Cons: Only one washroom was working so there was always a linereview from
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10.0
Pros: Flight left early Boarding / deplaning sequence Crew were friendly
Cons: No in service mealsreview from
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5.9
It was a good flight overall. The flight was delayed but the crew apologized for that.
review from
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10.0
Pros: On time
Cons: Everything was ok considering covidreview from
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7.3
Pros: Crew was great. Space was good.
Cons: The seats are a bit old and worn, it was a uncomfortable after a little while.review from
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4.0
Pros: Nothing much. I was not in a good frame of mind after my first leg of this trip.
Cons: My whole experience at Trinidad airport.review from
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5.6
Pros: The flight was good. The service and information incorrect and could have resulted in my bags being lost if I was not super careful (see below)
Cons: (1) The check in people erroneously told me that my bags would be checked all the way through which was not correct (2) I bought duty free and had to exit the traveler section of the airport. therefore my 'duty free" became an issue at Trinidad (3) Very fortunately I checked the carousel at Trinidad airport only to find out that I had to re-check my bags in Trinidad. (4) The Trinidad check in staff were not very helpful. I had to wait until someone was available (and they took their sweet time) to take me through some back entrances so that I would not have to re-pay duty on my goods. Not a pleasant experience and one that I will avoid at all costs in the future. This is not the way to treat customers and TOTALLY un-necessary. This is not 21st Century travel!review from
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8.0
Pros: super easy and comfortable and quick flight!
review from
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9.0
Cons: Vegetarian meals are really tasty and nice
review from
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6.0
Cons: Provide some tv. Evening meal, not sandwiches. Leave on time
review from
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8.0
Pros: The flight was on time.
Cons: Adequate space on the shuttle to transport persons to the aircraftreview from
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6.6
Pros: safe and courteous
Cons: leaving on timereview from
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7.3
Pros: The crew were up and down making sure everyone was comfortable and the flight was very smooth.
Cons: When a flight is full they shld pick out those other hand luggages and tag them to be placed along with the other suitcases.So to expedite smoother boarding and not standing in line waiting to go for your seat when someone else looking for head room to place there stuff.review from
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10.0
Pros: Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food.
Cons: Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much.review from
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10.0
Pros: Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good.
Cons: The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes.review from
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10.0
Cons: No complaints
review from
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3.5
Pros: Not much
Cons: Taken another airlinereview from
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7.6
Cons: The meal was cold. It would have made quite an enjoyable difference had it been hot.
review from
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4.0
Pros: Quick baggage handling. Fast check In
Cons: Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services.review from
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7.3
Pros: The food, the crew.
Cons: The leg room is almost non existent. I'm 5'2 and was super uncomfortable.review from
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10.0
Pros: No fuzz. Quick trip.
Cons: Nothing.review from
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8.0
Cons: It was very cold, blankets would be most welcome.
review from
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9.0
Pros: Check in process was very simple and smooth. Plus they got us on an earlier flight so we weren’t waiting around. Also nice that the waiting area was air conditioned, unlike the waiting room in POS for Tobago flight
Cons: Boarding process seems like a free for all, but planes load quickly so I guess it doesn’t really matterreview from
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2.0
Pros: The crew was amazing
Cons: They turned up the air conditioner to encourage us to buy blankets. The food was cold. The seats are uncomfortable. The plane was filthy.review from
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4.0
Pros: The crew was amazing and tried really hard to help
Cons: They turned the air on high to sell blankets. The boarding process was an unorganized mess. The plane was filthy!review from
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8.0
Pros: The crew members were excellent in terms of the quality of their service.
Cons: The seats were very uncomfortable due to my long legs. The pilots didn't do a good job at landing the plane at NMIA in Kingston. It felt like someone was being trained to fly the plane.review from
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9.2
Pros: The flight was uneventful and the crew very helpful.
Cons: The seats in economy class were not veryncomfortable. I guess this was because I am a tall person.review from
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4.6
Pros: Crew was ok, only they missed a very important detail. A passenger traveling with a baby and did changed the baby's PAMPERS right there on the seat which automatically put a putrid odor in about 10 seat perimeter that lasted for a LONG time and the crew didn't say anything until everyone complained
review from
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6.0
Pros: Crew was not friendly at all. Didn't smile or said hi when boarding
Cons: Friendlier crew membersreview from
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10.0
Pros: Flight was on time and boarded quickly.
Cons: Nothing.review from
Flight status
Caribbean Airlines route map
Top airports served by Caribbean Airlines
- Port of Spain Piarco Intl Airport (POS)
- Scarborough ANR Robinson Intl Airport (TAB)
- New York John F Kennedy Intl Airport (JFK)
- Georgetown Cheddi Jagan Intl Airport (GEO)
- Kingston Norman Manley Airport (KIN)
- Fort Lauderdale Airport (FLL)
- Bridgetown Grantley Adams Intl Airport (BGI)
- Toronto Pearson Intl Airport (YYZ)
- Miami Airport (MIA)
- Montego Bay Sangster Intl Airport (MBJ)
- St. George's Point Saline Intl Airport (GND)
- Nassau Intl Airport (NAS)
- Castries George F. L. Charle Airport (SLU)
- Orlando Airport (MCO)
- Kingstown E. T. Joshua Airport (SVD)
Caribbean Airlines contact information
- BW IATA Code
- + 1 800 523 5585 Call
- caribbean-airlines.com Visit
Caribbean Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Caribbean Airlines will continually update its policies accordingly. Please contact Caribbean Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Caribbean Airlines policies here: Caribbean Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.