|Top route||Varna to Sofia|
Very unfriendly staff. Lousy service. Too many delays. Misplaced my bag.
The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Cons: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.
Pros: Small seats
Cons: Flight overcrowded
Cons: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.
Cons: To add food and to patk the plane at the linkway
Pros: Everything. Food was amazing, crew was very courteous.
Pros: It was a direct flight to my destination
Cons: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure
Cons: Too little leg room
Cons: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.
Pros: All was great and on time
Pros: fast trip, clean plane
Cons: Was a bit different to get on a bus to take you to the actual plane
Cons: 6 hours delay !!!!
Pros: Nothing. Bulgarian Airlines is a fifth world company!
Cons: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
Cons: Flight was two hour delayed and I missed my connection
Pros: The chocolate was great!
Cons: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
Pros: Not much.
Cons: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
Cons: There was delay of 2 hours with any notice.
Pros: They didn't cram us into the transport vehicle like sardines
Cons: We need special assistance for my wife boarding the plane and didn't get it from Airline
Cons: The plane smelt
Pros: Great polite and pleasant crew.
Cons: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
Cons: I get my luggage two days later.
Pros: food was ok
Cons: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
Cons: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
Pros: Crew very friendly & helpful
Cons: My bag did not arrive. Was not transferred from Amsterdam.
Pros: Quick flight, arrived just on time
Cons: Very small space between the rows
Pros: Flight crew was kind and helpful, flight arrived on time
Cons: Boarding was slow, could improve onboard services
Pros: Very good price and all went smoothly and on time.
Cons: Having to walk to and from the plane and use a bus (no jetways)..
On board Bulgaria Air flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the Bulgaria Air assistance team will most likely ask you to pay extra for checked luggage.
Bulgaria Air offers direct flights to 20 cities in 14 different countries. Sofia, Varna, and Brussels are the most popular cities covered by Bulgaria Air.
Bulgaria Air concentrates most of its flight operations in Sofia.
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