|Top route||Pendleton to Portland|
|Top airport||Massena Richards Field|
It was not apparent whether or not there was a bathroom. The snacks were sodas in a drawer which seemed a little lacking. But the customer service at my time of arrival until I got out of the tarmac was great.
Pros: excellent airlines for such a small customer market....A+
Cons: absolutely nothing!!
Cons: Boutique air crew is very friendly. Much nicer experience compared to bigger airlines .
Pros: Great crew
Cons: For the price and service money well spent.
Pros: This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal.
Cons: They can't find me a alternate flight I've been waiting 8 hours with still nothing
Cons: The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport
Pros: I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving.
Cons: The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak.
Small but nice plan
Pros: Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence.
Cons: I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad.
Pros: Don't have expired foodstuffs
Cons: See above Bruh lmao
Once was Enough
Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.
Cons: The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.
Once was Enough
Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.
Cons: We had no security check on our first leg and only went through security for our second leg on the same plane. Huh? Also there was no communication from the airline about checking in or about the fact that the airline isn't in a main DFW terminal. Finally, both flights-- coming and going-- were hours late and caused significant scheduling problems.
Pros: The actual fight was very good.
Cons: I tried calling for a shuttle to the terminal for over an hour, and ended up walking in the dark with my luggage. When arriving, the attendant said he had left the phone in the car. That was not so great.
Pros: For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL....
Cons: Nothing they did it all rite great job guys good hires !!!!
Pros: Crew was great
Cons: The flight was canceled about 45 min. before flying & delayed the next morning about 2 hours, due to mechanical problems. I wish for more on-time flights
Will never fly this airline again
Cons: Was supposed to leave Denver at 7pm. Did not leave until 9am next morning with absolutely NO compensation. Could have driven home faster.
Never flying Boutique again!
Cons: At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!
Easy, maybe even a little bit fun!
Pros: No lines, no herding, no hassle. Crew are professional and friendly. The plane is small but very comfortable. Super affordable.
Cons: We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before.
Bad Episode of Wings
Cons: Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible.
Pros: Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical.
Cons: My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work.
Pros: Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence.
Great way to travel to select cities
Pros: It was like flying on a private/ corporate plane . Will def go again
Great Flight & crew, Anemities could use work
Pros: I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff.
Cons: Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!
Pros: That a seat was available at last minutes.
Pros: The pilots were awesome!
Cons: I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!
Pros: I really like the ticket price. It makes flying affordable.
Pros: Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!
Cons: If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait.
On board Boutique Air flights, cabin baggage should not exceed 56x35x22cm. If your hand luggage is bigger, the Boutique Air assistance team will most likely ask you to pay extra for checked luggage.
Boutique Air proposes only domestic flights in the United States to 13 different cities, including Portland, Pendleton, and Albuquerque.
Boutique Air concentrates most of its flight operations in Massena.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Boutique Air.