Bag Check Option Hidden From Check InPros: Not much to like from this airline. It was a short flight from Zurich to Berlin, so one could not properly enjoy any amenities if they had any.Cons: The check in process is designed to make you miss the option to check bags. After I checked in on the desktop site, I looked via their mobile app, but no option was to be found. At the airport, I had to come out of pocket 100 CHF ($105 USD) on the spot without any room for recourse. Had I known that my $80 ticket would’ve cost me $185, I would’ve flew another airline, or chose first class.
Cons: The flight was delayed. Did not leave until almost two hours later. Since the first leg of he flight was delayed, they booked us on another connecting flight. That connecting flight had a later departure time than the boarding pass and then it was delayed another hour and a half. And the boarding gate was changed and never announced. If we didn't go to customer service desk, would have never found out about gate change. What we were supposed to arrive at our destination at 10am ended up being close to 5pm.
Pros: Good landing And comfortCons: The flight was delayed a few hours zurich- berlin
Recline pitch excessiveCons: God help you if you are 6' plus like me and the guy in front fully reclines. You are left with your knees in the aisle only to be taken out by the refreshment cart.
Seats were awesomePros: The seats were very comfortable and reclined just enough to have a comfortable ride.
Pros: It was a quick, easy flightCons: There were no outlets in the terminal
Pros: Service was excellenceCons: Seating was way to close. Was not aware of the larger leg room seats. Ear phone was not available.
Pros: Friendly crew
Cons: We had delay of 2 hours ! (Zurich - ibiza)
Pros: There was more leg space compared to previois flight
Cons: no entertainment, but the flight is very short
Pros: I arrived saveCons: lost of luggage, extrem long waiting while boarding and departing
Pros: Short flightCons: The choice of food.Seats doesn't have enough legroom even for average person.
Not musician friendlyPros: On the plane everything was great.Cons: The only airline I have flown in over 10 years that would not allow me to bring my guitar in the plane. Plenty of room in the overhead for it. And they charge me $200. Never again.
Cons: Late for departure, for parking the plane and for getting off. I would account as a poor experience because I had 10 minutes to get from a terminal to the other. Never flying airberlin again.
TerriblePros: Staff at Zurich airport extremely unhelpful. I needed to change ticket, supervisor was unwilling to help in any way. I will never fly Air Berlin again. And I'm telling everyone I meet.