Traveler reviews
Overall rating
7.7
Good
Based on 88 reviews
Boarding
7.9
Comfort
7.6
Crew
8.5
Entertainment
7.1
Food
6.2
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Round-trip
Economy
Azul information
| IATA Code | AD |
|---|---|
| Routes | 492 |
| Top route | Sao Paulo Viracopos to Belo Horizonte Tancredo Neves Intl |
| Airports served | 106 |
| Top airport | Sao Paulo Viracopos |
Azul traveller reviews
Pros
"Friendly crew and delicious snacks."
(in 37 reviews)
"The flight attendants are terrific."
(in 3 reviews)
"Everything was excellent accept the entertainment"
(in 4 reviews)
Cons
"The leg room was terrible."
(in 2 reviews)
"Definitely the food could be better."
(in 18 reviews)
"Only food for purchase"
(in 18 reviews)
Recent reviews
Traveler rating
151
44
31
31
0
Find reviews that mention:
connection flight
friendly crew
food was good
food options
flight attendants
cabin was to hot
new airplane
flight was on time
de
international flight
leg room
miss my international
crew spoke
exit row
good flight
kind service
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8.0
Airplane & crew ok. Poor snacks.
review from
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10.0
Everything was good. We had One drink plus one snak and one coffee during the flight.
review from
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4.0
Not having to pay 150 dollars for excess weight of 3 kg. A clean airplane would be nice. The Azul portion of my trip, from Fort Lauderdale to São Paulo, was excellent.
review from
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2.0
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
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10.0
It was great. Nothing to change.
review from
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8.0
Normal
review from
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6.0
The trip was ok even though extremely expensive. Azul markets its free wifi during the trip however it was not working. Everything elso ok.
review from
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2.0
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
review from
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6.0
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
review from
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2.0
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
review from
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4.0
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
review from
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8.0
The only thing that was inconvenient about this flight was the check in process. There was a lot of confusion. The flight itself was very good. Super friendly attendants, decent food, good in-flight entertainment.
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10.0
Na
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3.9
Good have been much better being informed of the delayed.
review from
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5.9
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
review from
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10.0
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.review from
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10.0
Pros: Crew was good. Seat not super comfortable but average.
Cons: Short flight, all was good.review from
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10.0
Pros: The food served was really good.
review from
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10.0
Pros: N/A
Cons: N/Areview from
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8.0
Pros: they change the gate last min
Cons: Should advise the passagers betterreview from
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9.6
Pros: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Cons: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.review from
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3.6
Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
review from
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5.0
Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
review from
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9.6
Pros: TV screens on the back of seat
Cons: TV screen stopped working mid-flight. Long wait at gatereview from
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10.0
Pros: p
review from
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2.0
Cons: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet
review from
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2.0
Cons: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions
review from
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9.6
Pros: Everything was excellent accept the entertainment.
Cons: Entertainmentreview from
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8.6
Pros: Friendly crew and delicious snacks. Comfortable chairs.
Cons: Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels.review from
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9.6
Pros: The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.
Cons: The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.review from
Azul FAQs
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Flight status
Azul route map
Top airports served by Azul
- Sao Paulo Viracopos Airport (VCP)
- Belo Horizonte Tancredo Neves Intl Airport (CNF)
- Recife Guararapes Intl Airport (REC)
- Rio de Janeiro Santos Dumont Airport (SDU)
- Curitiba Afonso Pena Airport (CWB)
- Porto Alegre Salgado Filho Airport (POA)
- Cuiabá M. Rondon Airport (CGB)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Belém Val De Cans Airport (BEL)
- Sao Paulo Congonhas Airport (CGH)
- Brasilia Airport (BSB)
- Salvador Luis E. Magalhaes Airport (SSA)
- Goiânia Santa Genoveva Airport (GYN)
- Florianopolis Hercilio Luz Airport (FLN)
- Vitória Eurico Sales Airport (VIX)
Azul contact information
- AD IATA Code
- +55 11 4003 3255 Call
- voeazul.com.br Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.