Traveler reviews
Overall rating
7.7
Good
Based on 376 reviews
Boarding
8.0
Comfort
7.8
Crew
8.5
Entertainment
7.6
Food
7.3
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Find cheap flights on Air New Zealand
Round-trip
Travelers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Air New Zealand information
| IATA Code | NZ |
|---|---|
| Routes | 158 |
| Top route | Wellington to Auckland Intl |
| Airports served | 50 |
| Top airport | Auckland Intl |
Air New Zealand traveller reviews
Pros
"Best flights we’ve ever taken !"
(in 5 reviews)
"Great crew and counter staffing."
(in 174 reviews)
"Best service and great seat room"
(in 25 reviews)
Cons
"Flight attendants were occasionally impolite."
(in 146 reviews)
"Sat in business class pods."
(in 10 reviews)
"The seats are comfortable."
(in 80 reviews)
Recent reviews
Traveler rating
72
19
11
17
0
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10.0
Lame selection.
Reviewed Nov 2023review from
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6.0
The pilot tried to make up for lost time due to delays that were out of her control. She communicated the issues openly and clearly and made every effort to do what she could to alleviate issues.
Reviewed Nov 2023review from
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10.0
Funny flight safety video. Decent food.
Reviewed Nov 2023review from
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10.0
Funny flight safety video. Decent food.
Reviewed Nov 2023review from
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8.0
Better entertainment options, thin selection.
Reviewed Nov 2023review from
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8.0
friendly staff and food was good
Reviewed Nov 2023review from
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8.0
friendly staff and food was good
Reviewed Nov 2023review from
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8.0
Keep it consistent - this was good flight
Reviewed Nov 2023review from
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6.0
Uni l
Reviewed Nov 2023review from
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10.0
I kege overall
Reviewed Oct 2023review from
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6.0
2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue
Reviewed Oct 2023review from
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2.0
it was cancelled
Reviewed Jun 2023review from
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6.0
So here's the rub - my flight was booked through Chatdeal even though I bought it under the Kayak umbrella. All the return flights were theoretically through Air New Zealand, however except for the initial leg from New Zealand, they were all partnered flights. So when I arrived at the airport in New Zealand they could only issue me my ticket to Fiji. Once in Fiji I had to do some serious leg work and finagling to get my ticket to Los Angeles through Fiji Air. This included a monitored covid RAT that I wasn't aware I needed to do. So I gave the score I did because of the complexity and annoyance created in the process of getting a boarding pass for my Nadi-LA flight.
Reviewed May 2022review from
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10.0
Pleasant crew
Reviewed May 2022review from
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10.0
Flight attendants are always pleasant and helpful. Pilot kept us updated.
Reviewed May 2022review from
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8.0
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Reviewed Apr 2022review from
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10.0
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
Reviewed Apr 2022review from
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10.0
The only thing that was less than excellent was the food server at dinner. (I had the chicken.) It wasn't that it was poorly heated or in difficult-to-open containers; it was just that it had a very peculiar taste. And I use that to describe not just the main course but the dessert as well. Very odd flavours for what seemed to be a mainstream item. I did like that the airline offered us a free glass of wine. The breakfast omelette wasn't bad, although it was quite bland.
Reviewed Feb 2022review from
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2.0
No refunds for flights that I could not take due to Covid restrictions
Reviewed Jan 2022review from
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6.0
Cons: Cabin was too hot once premium curtains were closed
Reviewed Jun 2021review from
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8.0
Pros: The crew was very very attentive. Asked if we wanted water at least 4 times in the first 3 hours of the 12 hour flight before bed. (Red eye flight) They did there jobs well.
Cons: The dinner choices have been exactly the same for many years now. It’s probably time to bring the menu up to the times again. Food wasn’t bad but it does need a refresh.Reviewed Nov 2020review from
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9.0
Pros: Fine flight - only 30 min
Cons: NothingReviewed Nov 2020review from
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9.0
Pros: Regional flight so only one cabin attendant. Pleasant and attentive.
Cons: Wider seats but tha'ts the nature of smaller aircraftReviewed Nov 2020review from
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2.0
Pros: I would have liked for them to refund my ticket even though I asked them to. They ignored my request and I didn't get to go on to the plane but I still paid for it.
Cons: A refunded plane ticket or voucher would have been better.Reviewed Jul 2020review from
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10.0
Pros: Crew all did a good job
Cons: Nothing - it was good!Reviewed Jul 2020review from
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10.0
Cons: Baggage allowance is lower than most other airlines
Reviewed Jul 2020review from
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10.0
Pros: The crew was excellent and we appreciated the ability to change seats after takeoff.
Reviewed Mar 2020review from
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8.6
Pros: the cushion to sleep on
Cons: the blanketReviewed Mar 2020review from
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7.6
Pros: The crew were lovely - friendly and polite!
Cons: The delayed departure- but I truly understand that it was beyond the control of the company as the delay was weather related.Reviewed Mar 2020review from
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9.0
Pros: Turboprop, smaller plane, boarding stairs - always fun.
Reviewed Mar 2020review from
Air New Zealand FAQs
What is Air New Zealand's carry-on size allowance?
On board Air New Zealand flights, cabin baggage should not exceed 118cm. If your hand luggage is bigger, the Air New Zealand assistance team will most likely ask you to pay extra for checked luggage.
Where does Air New Zealand fly to?
Air New Zealand offers direct flights to 50 cities in 18 different countries. Auckland, Wellington, and Christchurch are the most popular cities covered by Air New Zealand.
What is Air New Zealand’s primary hub?
Air New Zealand concentrates most of its flight operations in Auckland.
How does KAYAK find such low prices on Air New Zealand flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Air New Zealand.
Flight status
Air New Zealand route map
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Napier Hawkes Bay Airport (NPE)
- Tauranga Airport (TRG)
- Queenstown Intl Airport (ZQN)
- Palmerston North Airport (PMR)
- New Plymouth Airport (NPL)
- Dunedin Airport (DUD)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Invercargill Airport (IVC)
- Rotorua Airport (ROT)
- Sydney Kingsford Smith Airport (SYD)
Air New Zealand contact information
- NZ IATA Code
- +64 800 747 777 Call
- airnewzealand.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.