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Air New Zealand customer reviews
8.0
Based on 483 verified guest reviews
8.2Boarding
8.5Crew
7.3Food
8.0Comfort
7.4Entertainment
Pros +
Cons -
- Food wasn’t bad but it does need a refresh. (in 71 reviews)
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The 10hr flight was a comfortable as it could be in row 57. The food was just very bad….bland and soggy!
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
Again, Air New Zealand was great. They kept bathrooms clean, food was actually very good, New Zealand wines a big hit
Great staff, excellent service, good food & wine
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
Nothing really, was a very short flight
It was good for a short domestic flight. As no food ar entertainment provided, there should be a n/a rating available for those.
Air New Zealand flight status
Tue 6/17
Air New Zealand route map - Which destinations does Air New Zealand fly to?
Find out which destinations you can fly to direct with Air New Zealand by entering your departure airport. If you want to know if Air New Zealand flies a certain route, enter both the departure and destination airport before hitting search.Tue 6/17
All Air New Zealand flight routes
| Flight # | Departure Airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 5019 | Auckland (AKL) | Napier (NPE) | 1h 5m | • | • | • | • | • | • | • |
| 5081 | Auckland (AKL) | Nelson (NSN) | 1h 30m | • | • | • | • | • | • | • |
| 282 | Auckland (AKL) | Singapore (SIN) | 10h 50m | • | • | • | • | • | • | • |
| 5143 | Auckland (AKL) | Tauranga (TRG) | 0h 40m | • | • | • | • | • | • | • |
| 5726 | Blenheim (BHE) | Wellington (WLG) | 0h 30m | • | • | • | • | • | • | • |
| 582 | Christchurch (CHC) | Auckland (AKL) | 1h 25m | • | • | • | • | • | • | • |
| 5759 | Christchurch (CHC) | Dunedin (DUD) | 1h 10m | • | • | • | • | • | • | • |
| 5719 | Christchurch (CHC) | Invercargill (IVC) | 1h 25m | • | • | • | • | • | • | • |
| 5764 | Christchurch (CHC) | New Plymouth (NPL) | 1h 30m | • | • | • | • | • | • | • |
| 5854 | Christchurch (CHC) | Nelson (NSN) | 0h 55m | • | • | • | • | • | • | • |
| 5178 | Christchurch (CHC) | Palmerston North (PMR) | 1h 20m | • | • | • | • | • | • | • |
| 5788 | Christchurch (CHC) | Rotorua (ROT) | 1h 50m | • | • | • | • | • | • | • |
| 5750 | Dunedin (DUD) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 686 | Dunedin (DUD) | Wellington (WLG) | 1h 55m | • | • | • | • | • | • | • |
| 5819 | Hamilton (HLZ) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5714 | Invercargill (IVC) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5895 | Napier (NPE) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | • |
| 5763 | New Plymouth (NPL) | Christchurch (CHC) | 1h 30m | • | • | • | • | • | • | • |
| 5865 | Nelson (NSN) | Christchurch (CHC) | 0h 55m | • | • | • | • | • | • | • |
| 5181 | Palmerston North (PMR) | Christchurch (CHC) | 1h 20m | • | • | • | • | • | • | • |
| 5785 | Rotorua (ROT) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | • |
| 281 | Singapore (SIN) | Auckland (AKL) | 9h 35m | • | • | • | • | • | • | • |
| 5725 | Wellington (WLG) | Blenheim (BHE) | 0h 30m | • | • | • | • | • | • | • |
| 5822 | Wellington (WLG) | Hamilton (HLZ) | 1h 15m | • | • | • | • | • | • | • |
| 5886 | Wellington (WLG) | Napier (NPE) | 1h 0m | • | • | • | • | • | • | • |
| 5234 | Wellington (WLG) | Rotorua (ROT) | 1h 15m | • | • | • | • | • | • | • |
| 5258 | Wellington (WLG) | Tauranga (TRG) | 1h 20m | • | • | • | • | • | • | • |
| 377 | Wellington (WLG) | Christchurch (CHC) | 1h 5m | • | • | • | • | • | • | • |
| 681 | Wellington (WLG) | Dunedin (DUD) | 2h 5m | • | • | • | • | • | • | • |
| 5222 | Auckland (AKL) | Whangarei (WRE) | 0h 40m | • | • | • | • | • | • | • |
| 5192 | Timaru (TIU) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | • |
| 5305 | Wellington (WLG) | Nelson (NSN) | 0h 45m | • | • | • | • | • | • | • |
| 5233 | Rotorua (ROT) | Wellington (WLG) | 1h 15m | • | • | • | • | • | • | • |
| 5012 | Napier (NPE) | Auckland (AKL) | 1h 10m | • | • | • | • | • | • | • |
| 5072 | Nelson (NSN) | Auckland (AKL) | 1h 30m | • | • | • | • | • | • | • |
| 5225 | Whangarei (WRE) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | • |
| 221 | Christchurch (CHC) | Sydney (SYD) | 3h 40m | • | • | • | • | • | • | • |
| 5629 | Hamilton (HLZ) | Christchurch (CHC) | 1h 55m | • | • | • | • | • | • | |
| 5771 | Napier (NPE) | Christchurch (CHC) | 1h 40m | • | • | • | • | • | • | |
| 5793 | New Plymouth (NPL) | Wellington (WLG) | 1h 0m | • | • | • | • | • | • | |
| 5100 | Palmerston North (PMR) | Auckland (AKL) | 1h 15m | • | • | • | • | • | • | |
| 5150 | Rotorua (ROT) | Auckland (AKL) | 0h 45m | • | • | • | • | • | • | |
| 5144 | Tauranga (TRG) | Auckland (AKL) | 0h 40m | • | • | • | • | • | • | |
| 5807 | Tauranga (TRG) | Christchurch (CHC) | 2h 5m | • | • | • | • | • | • | |
| 5251 | Tauranga (TRG) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | |
| 5792 | Wellington (WLG) | New Plymouth (NPL) | 1h 0m | • | • | • | • | • | • | |
| 5830 | Christchurch (CHC) | Hokitika (HKK) | 0h 45m | • | • | • | • | • | • | |
| 5831 | Hokitika (HKK) | Christchurch (CHC) | 0h 40m | • | • | • | • | • | • | |
| 5105 | Auckland (AKL) | Palmerston North (PMR) | 1h 15m | • | • | • | • | • | • | |
| 5155 | Auckland (AKL) | Rotorua (ROT) | 0h 45m | • | • | • | • | • | • | |
| 5095 | Auckland (AKL) | Taupo (TUO) | 0h 50m | • | • | • | • | • | • | |
| 5622 | Christchurch (CHC) | Hamilton (HLZ) | 1h 50m | • | • | • | • | • | • | |
| 5808 | Christchurch (CHC) | Tauranga (TRG) | 1h 55m | • | • | • | • | • | • | |
| 5524 | Nelson (NSN) | Wellington (WLG) | 0h 40m | • | • | • | • | • | • | |
| 5049 | Auckland (AKL) | New Plymouth (NPL) | 0h 55m | • | • | • | • | • | • | |
| 5267 | Kerikeri (KKE) | Auckland (AKL) | 0h 50m | • | • | • | • | • | • | |
| 5161 | Auckland (AKL) | Gisborne (GIS) | 1h 5m | • | • | • | • | • | • | |
| 5172 | Gisborne (GIS) | Auckland (AKL) | 1h 10m | • | • | • | • | • | • | |
| 253 | Wellington (WLG) | Melbourne (MEL) | 4h 10m | • | • | • | • | • | • | |
| 214 | Melbourne (MEL) | Christchurch (CHC) | 3h 25m | • | • | • | • | • | • | |
| 5336 | Christchurch (CHC) | Wellington (WLG) | 1h 5m | • | • | • | • | • | • | • |
| 410 | Wellington (WLG) | Auckland (AKL) | 1h 5m | • | • | • | • | • | ||
| 699 | Auckland (AKL) | Invercargill (IVC) | 2h 5m | • | • | • | • | • | ||
| 5770 | Christchurch (CHC) | Napier (NPE) | 1h 35m | • | • | • | • | • | ||
| 5641 | Christchurch (CHC) | Queenstown (ZQN) | 1h 15m | • | • | • | • | • | ||
| 696 | Invercargill (IVC) | Auckland (AKL) | 2h 0m | • | • | • | • | • | ||
| 5092 | Taupo (TUO) | Auckland (AKL) | 0h 55m | • | • | • | • | • | ||
| 5640 | Queenstown (ZQN) | Christchurch (CHC) | 1h 10m | • | • | • | • | • | ||
| 630 | Queenstown (ZQN) | Auckland (AKL) | 1h 50m | • | • | • | • | • | ||
| 600 | Queenstown (ZQN) | Wellington (WLG) | 1h 20m | • | • | • | • | • | • | • |
| 248 | Sydney (SYD) | Wellington (WLG) | 3h 20m | • | • | • | • | • | ||
| 247 | Wellington (WLG) | Sydney (SYD) | 3h 50m | • | • | • | • | • | ||
| 5038 | New Plymouth (NPL) | Auckland (AKL) | 0h 55m | • | • | • | • | • | • | |
| 635 | Auckland (AKL) | Queenstown (ZQN) | 1h 55m | • | • | • | • | • | • | |
| 200 | Brisbane (BNE) | Christchurch (CHC) | 3h 30m | • | • | • | • | |||
| 102 | Sydney (SYD) | Auckland (AKL) | 3h 10m | • | • | • | • | • | • | • |
| 527 | Auckland (AKL) | Christchurch (CHC) | 1h 25m | • | • | • | • | |||
| 998 | Auckland (AKL) | Apia (APW) | 3h 55m | • | • | • | ||||
| 439 | Auckland (AKL) | Wellington (WLG) | 1h 10m | • | • | • | ||||
| 142 | Brisbane (BNE) | Auckland (AKL) | 3h 10m | • | • | • | • | |||
| 605 | Wellington (WLG) | Queenstown (ZQN) | 1h 25m | • | • | • | • | • | • | • |
| 2 | Auckland (AKL) | New York (JFK) | 16h 15m | • | • | • | ||||
| 1 | New York (JFK) | Auckland (AKL) | 18h 0m | • | • | • | ||||
| 676 | Dunedin (DUD) | Auckland (AKL) | 1h 50m | • | • | • | • | • | • | |
| 677 | Auckland (AKL) | Dunedin (DUD) | 1h 55m | • | • | • | • | • | • | |
| 205 | Christchurch (CHC) | Brisbane (BNE) | 4h 0m | • | • | • | • | • | • | |
| 5209 | Auckland (AKL) | Blenheim (BHE) | 1h 30m | • | • | • | • | • | • | |
| 5193 | Wellington (WLG) | Timaru (TIU) | 1h 25m | • | • | • | • | • | • | • |
| 6 | Auckland (AKL) | Los Angeles (LAX) | 12h 5m | • | • | • | • | • | ||
| 5 | Los Angeles (LAX) | Auckland (AKL) | 12h 50m | • | • | • | • | • | ||
| 271 | Wellington (WLG) | Brisbane (BNE) | 4h 5m | • | • | • | • | • | • | |
| 952 | Auckland (AKL) | Nadi (NAN) | 3h 15m | • | • | • | • | • | • | • |
| 953 | Nadi (NAN) | Auckland (AKL) | 3h 15m | • | • | • | • | • | • | • |
| 99 | Auckland (AKL) | Tokyo (NRT) | 11h 0m | • | • | • | • | • | • | |
| 90 | Tokyo (NRT) | Auckland (AKL) | 10h 25m | • | • | • | • | • | • | |
| 175 | Auckland (AKL) | Perth (PER) | 7h 25m | • | • | • | • | • | • | • |
| 5204 | Blenheim (BHE) | Auckland (AKL) | 1h 30m | • | • | • | • | • | ||
| 192 | Adelaide (ADL) | Auckland (AKL) | 4h 20m | • | • | • | • | |||
| 191 | Auckland (AKL) | Adelaide (ADL) | 5h 0m | • | • | • | • | |||
| 5281 | Gisborne (GIS) | Wellington (WLG) | 1h 20m | • | ||||||
| 5284 | Wellington (WLG) | Gisborne (GIS) | 1h 15m | • | ||||||
| 256 | Melbourne (MEL) | Wellington (WLG) | 3h 40m | • | ||||||
| 278 | Coolangatta (OOL) | Christchurch (CHC) | 3h 20m | • | ||||||
| 274 | Brisbane (BNE) | Wellington (WLG) | 3h 30m | • | ||||||
| 176 | Perth (PER) | Auckland (AKL) | 6h 15m | • | • | • | • | • | • | • |
| 147 | Auckland (AKL) | Brisbane (BNE) | 3h 55m | • | • | • | • | • | ||
| 124 | Melbourne (MEL) | Auckland (AKL) | 3h 40m | • | • | • | • | • | • | |
| 5270 | Auckland (AKL) | Kerikeri (KKE) | 0h 50m | • | • | • | • | • | • | • |
| 999 | Apia (APW) | Auckland (AKL) | 4h 20m | • | • | • | ||||
| 81 | Auckland (AKL) | Hong Kong (HKG) | 11h 30m | • | • | • | • | • | • | |
| 80 | Hong Kong (HKG) | Auckland (AKL) | 10h 35m | • | • | • | • | • | • | |
| 28 | Auckland (AKL) | Houston (IAH) | 13h 35m | • | • | • | • | • | • | • |
| 29 | Houston (IAH) | Auckland (AKL) | 14h 35m | • | • | • | • | • | • | • |
| 232 | Sydney (SYD) | Queenstown (ZQN) | 3h 5m | • | • | • | • | |||
| 129 | Auckland (AKL) | Melbourne (MEL) | 4h 15m | • | • | • | • | • | • | • |
| 946 | Auckland (AKL) | Rarotonga (RAR) | 3h 55m | • | • | • | • | • | • | |
| 109 | Auckland (AKL) | Sydney (SYD) | 3h 45m | • | • | • | • | • | • | |
| 220 | Sydney (SYD) | Christchurch (CHC) | 3h 10m | • | • | • | • | |||
| 231 | Queenstown (ZQN) | Sydney (SYD) | 3h 20m | • | • | • | • | |||
| 187 | Auckland (AKL) | Coolangatta (OOL) | 3h 40m | • | • | • | • | • | • | |
| 188 | Coolangatta (OOL) | Auckland (AKL) | 3h 5m | • | • | • | • | • | • | |
| 945 | Rarotonga (RAR) | Auckland (AKL) | 4h 40m | • | • | • | • | • | • | |
| 213 | Christchurch (CHC) | Melbourne (MEL) | 3h 55m | • | • | • | • | |||
| 24 | Auckland (AKL) | Vancouver (YVR) | 13h 0m | • | • | • | • | |||
| 264 | Melbourne (MEL) | Queenstown (ZQN) | 3h 15m | • | • | • | ||||
| 7 | San Francisco (SFO) | Auckland (AKL) | 12h 55m | • | • | • | • | |||
| 971 | Nuku‘alofa (TBU) | Auckland (AKL) | 3h 5m | • | • | • | • | |||
| 23 | Vancouver (YVR) | Auckland (AKL) | 13h 50m | • | • | • | • | |||
| 265 | Queenstown (ZQN) | Melbourne (MEL) | 3h 30m | • | • | • | ||||
| 970 | Auckland (AKL) | Nuku‘alofa (TBU) | 2h 55m | • | • | • | • | |||
| 288 | Shanghai (PVG) | Auckland (AKL) | 11h 25m | • | • | • | • | • | ||
| 290 | Auckland (AKL) | Denpasar (DPS) | 9h 10m | • | • | • | • | • | • | |
| 8 | Auckland (AKL) | San Francisco (SFO) | 12h 5m | • | • | • | ||||
| 291 | Denpasar (DPS) | Auckland (AKL) | 7h 40m | • | • | • | • | • | • | |
| 77 | Auckland (AKL) | Taipei City (TPE) | 11h 25m | • | • | • | ||||
| 78 | Taipei City (TPE) | Auckland (AKL) | 10h 40m | • | • | • | ||||
| 279 | Christchurch (CHC) | Coolangatta (OOL) | 3h 50m | • | • | |||||
| 289 | Auckland (AKL) | Shanghai (PVG) | 12h 10m | • | • | • | ||||
| 10 | Auckland (AKL) | Honolulu (HNL) | 8h 25m | • | • | |||||
| 9 | Honolulu (HNL) | Auckland (AKL) | 9h 0m | • | • |
Air New Zealand contact information
- NZIATA Code
- +64 800 747 777Call
- airnewzealand.comVisit
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Air New Zealand information
| IATA Code | NZ |
|---|---|
| Routes | 154 |
| Top route | Wellington to Auckland |
| Airports served | 48 |
| Top airport | Auckland Intl |
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