Traveler reviews
Overall rating
7.6
Good
Based on 44 reviews
Boarding
8.0
Comfort
8.0
Crew
8.7
Entertainment
7.1
Food
6.9
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Find cheap flights on Air New Zealand
Round-trip
Economy
Air New Zealand information
| IATA Code | NZ |
|---|---|
| Routes | 158 |
| Top route | Wellington to Auckland Intl |
| Airports served | 49 |
| Top airport | Auckland Intl |
Air New Zealand traveller reviews
Pros
"Best flights we’ve ever taken !"
(in 5 reviews)
"Great crew and counter staffing."
(in 174 reviews)
"Best service and great seat room"
(in 25 reviews)
Cons
"Flight attendants were occasionally impolite."
(in 146 reviews)
"Sat in business class pods."
(in 10 reviews)
"The seats are comfortable."
(in 80 reviews)
Recent reviews
Traveler rating
766
222
110
68
6
Find reviews that mention:
flight attendants
short flight
nice flight
crew was great
food was good
seats were comfortable
entertainment system
premium economy
airline everything
great service
business class
best flight
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10.0
No food on the Toronto to Vancouver flight
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6.0
It was delayed 20 mins and was a little bumpy. My daughter was hoping for hot chocolate.
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10.0
Mostly it was fine. One senses the budget cuts but it's still good service.
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4.0
Crew be more attentive to needs of passengers. I am not one to turn on my light but I will next time. I was sitting near the window so couldn’t get out to go ask for fluids. I was only offered 2 drinks the entire 12 hours. A second cup of tea would have been nice in the AM!
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4.0
It was good. I disliked the 12 hour flight from Auckland to San Francisco. I was only offered 2 beverages in the entire 12 hour flight. Hardly saw the crew after first meal served.
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10.0
We flew premium economy which was a delight for the cost of the tickets. The supplied seat headphones could be improved for better fidelity and noise suppression. Everything else about our flight from Auckland to LA, in our price range, was outstanding.
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4.0
They canceled the flight on Nov 2 and changed it to Nov 1st but did not change connecting flight date. It took me 21/2 hours each day for 3 days to talk to Air NZ to fix my schedule. The aircraft is old and looks like the one Cathay Pacific used in the late 1990s. Their vegetarian meal is so bad that you skip the meals. In short this airline is going downhill so fast and I will not use them again.
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10.0
Smooth flight
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10.0
As usual, Air New Zeleand exceeded my expectations. Always my favorite airline to take.
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6.0
Boarding - had a seat change that put me 20 rows further back. Due to operational changes...ridiculous.
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10.0
Love the skycouch!
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10.0
The vegetable stir fry needed some soy sauce or something! The staff was lovely, everything was great!
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10.0
Lots of room and great service.
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8.0
Problems at check-in REALLY upset me! I repeatedly checked the New Zealand.gov web site to ensure I adhered to all their requirements: had all Covid vaccinations and boosters, and completed their NZ Declaration. NO VISA WAS EVER REQUIRED for USA citizens. NZ lifted all Covid requirements on 9/13 and for the NZ Declaration on 10/22. But when I checked in for my flight, I was informed I needed a VISA! At no time was I notified of this by the NZ government, Air New Zealand, or Kayak. And I was not the only one. Had it not been for two other passengers helping me file for the Visa online, I would not have been able to board my flight. As for the flight, attendants were friendly. Organic food was pretty good. Seats were very uncomfortable, despite my paying an extra $50 for more leg room, and my back and legs have been aching for several days.
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8.0
I really liked the staffs, and the foods. Our plane got delayed for two hours so that was a down side.
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4.0
Delayed by 22 mins
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10.0
The crew was attentive, professional and friendly.
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6.0
Business seats were poor. Horrible design, couldn’t swap between sleep and sit modes without crew rebuilding seat. Lacks privacy. Can’t look out windows. Lack of storage. Movie list was rather limited. Safety brief was looong and unnecessarily packed with cringe story telling, Other than that it was Ok. Food was good for airline food.
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10.0
It was all good
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10.0
Everything was better and excellent on this flight I could go to the counter and get a better seat and had a great flight to the USA
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6.0
Once I was on the plain it was excellent When I checked I. I didn’t think it is Proffesional to call someone’s name on the intercom and change their seats without even letting them know why ! I could not check in online - WHY we live in a first world country . I couldn’t pick my seat - also why? Train your staff to ASKED customers if it is ok to change their seats just before a flight. It was dishonest to ask my passport , take my boarding pass and print a new one and hoping I wouldn’t see . When I saw what is busy to happen I was VERY upset. I said “ Are you changing my seat number?” Only then they said yes . What’s up with that . If it wasn’t for the experience and incident I would have give AIR New Zealand a 5 star rating . But now I have to warn my American friend to reconsider flying Air NZ .
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8.0
They did damage my checked bag
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6.0
It really Sucked that I could not check in online and pick my seat . You would think buying a ticket well in advanced , and with the technology today everyone has the same rights to check in I am on my way back to Houston AGAIN air NZ would. Not let me check in online Phone service a really bad . I called 3 times and held the line 6 hours at a time to book an extra suite case . This time I did not even call I will have to be happy with a seat I get assigned to I would really love to k ow why is it so hard . And if customer service is really important I will reconsider with who I am flying next time
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2.0
My fight was experience was horrible and will this week write to the CEO / CFO about whole encounter .....never do I want to fly air New Zealand again .
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10.0
Efficient courtesy as it was and should be On time
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10.0
Very helpful ground and flight staff. Leg room very good too. Well done!!
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10.0
Free wifi!
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2.0
Plane was late and caused me to miss my return ferry crossing with my vehicle I was bringing to timaru
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8.0
Spacious plane
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6.0
Service was great . I wasn’t able to sit next to my family
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Air New Zealand FAQs
What is Air New Zealand's carry-on size allowance?
Where does Air New Zealand fly to?
What is Air New Zealand’s primary hub?
How does KAYAK find such low prices on Air New Zealand flights?
Flight status
Air New Zealand route map
Top airports served by Air New Zealand
- Auckland Intl Airport (AKL)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Nelson Airport (NSN)
- Napier Hawkes Bay Airport (NPE)
- Tauranga Airport (TRG)
- Queenstown Intl Airport (ZQN)
- Palmerston North Airport (PMR)
- Dunedin Airport (DUD)
- New Plymouth Airport (NPL)
- Hamilton Airport (HLZ)
- Blenheim Airport (BHE)
- Invercargill Airport (IVC)
- Sydney Kingsford Smith Airport (SYD)
- Rotorua Airport (ROT)
Air New Zealand contact information
- NZ IATA Code
- +64 800 747 777 Call
- airnewzealand.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.